it's bad serives ever ...I bought cake pops for my daughter and I want cup of water because the degree outside is 91 and they let me waiting like 10 mint waiting water ....oh my god is bad serives really
Service: 1
Dayna Jo
Great food and service. Consistently the Starbucks experience. Nice long padded bench with single tables and outlets for getting work done. Plenty of free parking. Good internet connection.
Atmosphere: 5
Food: 5
Service: 5
Alice Wang
I had an extremely disappointing and discriminatory experience at this Starbucks location. As someone with a service dog, I am well aware of my rights under the ADA. However, the moment I entered, the employee told me, “You can’t bring dogs in here.” I explained that my dog is a service animal and that I was simply picking up a coffee, but the employee repeatedly insisted I wait outside.
Even after I showed proper documentation and calmly explained my legal rights, he continued to demand unnecessary details about the type of service my dog provides — questions that are legally inappropriate. When I asked him to cite the California regulation he claimed allowed him to ask those questions, he threatened to call the police instead.
Only when I began recording did he back off — but not before giving me a dirty, disrespectful look. Later, when I asked again why he tried to remove me despite me showing proof, he falsely accused me of being aggressive. I remained calm throughout; the employee’s actions were unprofessional, confrontational, and frankly, discriminatory.
This kind of treatment toward individuals with disabilities is unacceptable. Starbucks, you need to train your staff properly on how to interact with customers who use service animals — and more importantly, how to follow the law without harassment or hostility.
Atmosphere: 1
Service: 1
Chloe Wan
When I entered Starbucks with my service dog, the employee immediately said, “You can’t bring dogs in here.” I explained that this is a service dog and mentioned that I would just pick up my coffee and leave. However, the employee repeatedly told me to wait outside and didn’t even allow me to stay inside while my coffee was being prepared.
I reminded them again that my dog is a service animal. The employee still insisted that I wait outside, demanded documentation, and asked what type of service my dog provides. I showed him the proper certification and explained the type of service. I also calmly explained that, in fact, he’s not allowed to ask so many questions or demand such details about a service dog. I stated that I have the right not to answer those questions. He began arguing, claiming that California law requires him to ask. I asked him to show me the specific regulation he was referring to, and instead, he threatened to call the police. I told him, “Go ahead,” and said I would begin recording.
As soon as I started recording, he backed off and walked away — but not before giving me a dirty look. This was by far the worst customer service I’ve ever experienced at a Starbucks. Later, I began recording again and asked him why he had tried to kick me out, especially after I had provided the proper documentation. Unbelievably, he claimed that I was “attacking” him — which is completely ridiculous. I remained calm the entire time — it was obvious that he was the one being aggressive and discriminatory toward me.
All I did was ask him to provide the specific California regulation that supposedly allows employees to question the type of service the dog performs. He didn’t answer. Instead, he deflected and accused me of being hostile — when in fact, I was simply trying to clarify my legal rights. His behavior was not only discrimination but entirely out of line.
Atmosphere: 1
Food: 1
Service: 1
Stuart Zhao
Extremely disappointing experience! A Starbucks employee denied entry to my wife simply because she was accompanied by a certified service animal. Worse still, the employee verbally threatened her. This behavior has caused emotional distress to both my family member and the service dog, who are legally protected under both Federal and California laws.
It is deeply concerning that Starbucks would employ staff who show such a lack of understanding of both legal obligations and the company’s own stated values of inclusivity and respect.
We have formally filed a complaint with the Starbucks customer service team and reserve the right to escalate this matter further by contacting local law enforcement and pursuing legal action to safeguard our civil rights.
Atmosphere: 1
Food: 1
Service: 1
Juan Gutierrez
They Denied me ice water i buy twice a week here, today being 90 degrees i asked kindly for 2 ice waters barista denied said you need to purchase when i go there 2 a week. Horrible human beings working there.
Atmosphere: 1
Service: 1
paul simmons
Hands down the best latte I've had for any of their locations.
Atmosphere: 5
Food: 5
Service: 5
Tommy Chiu
Pretty rude
Service: 1
Paul B
Always a great quality coffee
Atmosphere: 5
Food: 5
Service: 5
Kristina
The Hispanic girl at the cashier was unfriendly, energy was all the way off.
I walked in with my Son to drop him off to meet a friend. I was going to grab a hot tea and leave. My Son sat down and I set my purse down. I started towards the restrooms to wash my hands and the barista behind the counter says "Hey the restrooms are for customers only!" Mind you the shop was full. I turn to say "Yes I know..." then he replied, very rudely "Well are you gonna buy something??" I was shocked and said yes. I walked into the restroom, then walked to my Son and kissed him goodbye. I explained that I've never been treated so badly. I was not gonna give them my money... As I was walking out. The barista looks at me and I asked his name. It was Eric and I said I'd like to give you some friendly advice. Don't judge a person before they buy... I explained how embarrassing that was and Eric simply yelled "Get out!" He was so rude and I let him know that I'd be giving a bad review. He didn't care... I will never ever go back to that establishment.. Eric you need a different job where you don't have to have good customer service.
Atmosphere: 1
Jonalyn Bridgeman
Confused barrista!
J C
Eric is the worst barista here; worst service, unprofessional and rude - he needs to be retrained or fired for treating customers brash, belittling and disrespectfully. Customer service is a -100 here. Manager had to step in to resolve.
Atmosphere: 1
Food: 2
Service: 1
Erik Tapia
I went into this location on Monday 12/23/24 and nobody was in there. I walked in and nobody was in there except the employee and me. The girl at the register didn’t say a word to me and just leaning on the counter. I said hello to hear and she ignored me. I seen there’s a new refresher so I asked her how it was and she said okay I guess. I was already irritated with her and her attitude so I ordered a grande with light ice and I told her light ice 2x. I get my $5 drink only to see the cup crammed with ice. As she walks away I asked for a straw and she rolled her eyes at me. I tried putting the straw in but there was so much ice I couldn’t get the straw to the bottom. After forcing it in I managed to get 4 drinks out of a $5 drink. I was there at 4pm. I had a long day and I wasn’t about to ask for a different drink because of the amount of ice and her crap attitude so I left ripped off and really disappointed with the horrible experience. I’m disabled and on a fixed income so for me to get Starbucks is a treat for me. I was waiting for a prescription at the pharmacy next door so I decided to get something for my ride home. She put so much ice it was touching the lid. I’m done with Starbucks.
Service: 1
Richard Manske
Whoever hires the people at this starbucks must hire the most stupid people they can find.. guess what you miserable people. You got both items incorrect in my doordash order. I still drank the coffee and got a double the refund from doordash. Your life must really suck that you go out of your way to screw up someone's order. I'm sorry rent is high and you have to work at Starbucks.
it's bad serives ever ...I bought cake pops for my daughter and I want cup of water because the degree outside is 91 and they let me waiting like 10 mint waiting water ....oh my god is bad serives really
Service: 1
Great food and service. Consistently the Starbucks experience. Nice long padded bench with single tables and outlets for getting work done. Plenty of free parking. Good internet connection.
Atmosphere: 5
Food: 5
Service: 5
I had an extremely disappointing and discriminatory experience at this Starbucks location. As someone with a service dog, I am well aware of my rights under the ADA. However, the moment I entered, the employee told me, “You can’t bring dogs in here.” I explained that my dog is a service animal and that I was simply picking up a coffee, but the employee repeatedly insisted I wait outside.
Even after I showed proper documentation and calmly explained my legal rights, he continued to demand unnecessary details about the type of service my dog provides — questions that are legally inappropriate. When I asked him to cite the California regulation he claimed allowed him to ask those questions, he threatened to call the police instead.
Only when I began recording did he back off — but not before giving me a dirty, disrespectful look. Later, when I asked again why he tried to remove me despite me showing proof, he falsely accused me of being aggressive. I remained calm throughout; the employee’s actions were unprofessional, confrontational, and frankly, discriminatory.
This kind of treatment toward individuals with disabilities is unacceptable. Starbucks, you need to train your staff properly on how to interact with customers who use service animals — and more importantly, how to follow the law without harassment or hostility.
Atmosphere: 1
Service: 1
When I entered Starbucks with my service dog, the employee immediately said, “You can’t bring dogs in here.” I explained that this is a service dog and mentioned that I would just pick up my coffee and leave. However, the employee repeatedly told me to wait outside and didn’t even allow me to stay inside while my coffee was being prepared.
I reminded them again that my dog is a service animal. The employee still insisted that I wait outside, demanded documentation, and asked what type of service my dog provides. I showed him the proper certification and explained the type of service. I also calmly explained that, in fact, he’s not allowed to ask so many questions or demand such details about a service dog. I stated that I have the right not to answer those questions. He began arguing, claiming that California law requires him to ask. I asked him to show me the specific regulation he was referring to, and instead, he threatened to call the police. I told him, “Go ahead,” and said I would begin recording.
As soon as I started recording, he backed off and walked away — but not before giving me a dirty look. This was by far the worst customer service I’ve ever experienced at a Starbucks. Later, I began recording again and asked him why he had tried to kick me out, especially after I had provided the proper documentation. Unbelievably, he claimed that I was “attacking” him — which is completely ridiculous. I remained calm the entire time — it was obvious that he was the one being aggressive and discriminatory toward me.
All I did was ask him to provide the specific California regulation that supposedly allows employees to question the type of service the dog performs. He didn’t answer. Instead, he deflected and accused me of being hostile — when in fact, I was simply trying to clarify my legal rights. His behavior was not only discrimination but entirely out of line.
Atmosphere: 1
Food: 1
Service: 1
Extremely disappointing experience! A Starbucks employee denied entry to my wife simply because she was accompanied by a certified service animal. Worse still, the employee verbally threatened her. This behavior has caused emotional distress to both my family member and the service dog, who are legally protected under both Federal and California laws.
It is deeply concerning that Starbucks would employ staff who show such a lack of understanding of both legal obligations and the company’s own stated values of inclusivity and respect.
We have formally filed a complaint with the Starbucks customer service team and reserve the right to escalate this matter further by contacting local law enforcement and pursuing legal action to safeguard our civil rights.
Atmosphere: 1
Food: 1
Service: 1
They Denied me ice water i buy twice a week here, today being 90 degrees i asked kindly for 2 ice waters barista denied said you need to purchase when i go there 2 a week. Horrible human beings working there.
Atmosphere: 1
Service: 1
Hands down the best latte I've had for any of their locations.
Atmosphere: 5
Food: 5
Service: 5
Pretty rude
Service: 1
Always a great quality coffee
Atmosphere: 5
Food: 5
Service: 5
The Hispanic girl at the cashier was unfriendly, energy was all the way off.
Restaurantji Recommends
I walked in with my Son to drop him off to meet a friend. I was going to grab a hot tea and leave. My Son sat down and I set my purse down. I started towards the restrooms to wash my hands and the barista behind the counter says "Hey the restrooms are for customers only!" Mind you the shop was full. I turn to say "Yes I know..." then he replied, very rudely "Well are you gonna buy something??" I was shocked and said yes. I walked into the restroom, then walked to my Son and kissed him goodbye. I explained that I've never been treated so badly. I was not gonna give them my money... As I was walking out. The barista looks at me and I asked his name. It was Eric and I said I'd like to give you some friendly advice. Don't judge a person before they buy... I explained how embarrassing that was and Eric simply yelled "Get out!" He was so rude and I let him know that I'd be giving a bad review. He didn't care... I will never ever go back to that establishment.. Eric you need a different job where you don't have to have good customer service.
Atmosphere: 1
Confused barrista!
Eric is the worst barista here; worst service, unprofessional and rude - he needs to be retrained or fired for treating customers brash, belittling and disrespectfully. Customer service is a -100 here. Manager had to step in to resolve.
Atmosphere: 1
Food: 2
Service: 1
I went into this location on Monday 12/23/24 and nobody was in there. I walked in and nobody was in there except the employee and me.
The girl at the register didn’t say a word to me and just leaning on the counter. I said hello to hear and she ignored me. I seen there’s a new refresher so I asked her how it was and she said okay I guess. I was already irritated with her and her attitude so I ordered a grande with light ice and I told her light ice 2x. I get my $5 drink only to see the cup crammed with ice. As she walks away I asked for a straw and she rolled her eyes at me. I tried putting the straw in but there was so much ice I couldn’t get the straw to the bottom. After forcing it in I managed to get 4 drinks out of a $5 drink. I was there at 4pm. I had a long day and I wasn’t about to ask for a different drink because of the amount of ice and her crap attitude so I left ripped off and really disappointed with the horrible experience. I’m disabled and on a fixed income so for me to get Starbucks is a treat for me. I was waiting for a prescription at the pharmacy next door so I decided to get something for my ride home. She put so much ice it was touching the lid. I’m done with Starbucks.
Service: 1
Whoever hires the people at this starbucks must hire the most stupid people they can find.. guess what you miserable people. You got both items incorrect in my doordash order. I still drank the coffee and got a double the refund from doordash. Your life must really suck that you go out of your way to screw up someone's order. I'm sorry rent is high and you have to work at Starbucks.
Atmosphere: 1
Food: 1
Service: 1
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