Pizza Factory
$ • Pizza, Italian, Chicken Wings
Hours:
197 Commercial St, Portola
(530) 832-0430
About Pizza Factory
Customers' Favorites
Wings - Bone-In or Boneless
Pesto Sundried Tomatoes
All-You-Can-Eat Salad
Western BBQ Pizza
BBQ Chicken
Awesome Sub
Fountain
Hawaiian
Pizza Factory Reviews
Ratings
Menu
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Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 9PM |
| Saturday | 11AM - 9PM |
| Sunday | 12AM - 8PM |
The Pizza Factory is a local restaurant that has seen some ups and downs in recent years, but is now on the path to improvement. While the food quality is generally good, with dishes like the Hawaiian pizza with ham, jalapeño, onions, and bacon, as well as the cookie pizza being praised, the restaurant has faced some challenges when it comes to customer service and food safety.
In the past, there have been issues with slow service, with one customer reporting a 30-minute wait for a simple order of breadsticks. Additionally, there were concerns about the cleanliness and hygiene practices of the staff, with a customer observing the food preparer not wearing a hairnet or gloves, and having messy, potentially dirty clothing.
However, the restaurant seems to have made strides in addressing these problems. Recent reviews indicate that the customer service has improved, with staff being more attentive and friendly, and making efforts to accommodate customer requests, such as special dietary needs. The overall atmosphere and cleanliness of the establishment have also been noted as having improved.
While the restaurant may not always have online coupons or the most competitive prices, it appears to be making an effort to provide a better overall dining experience for its customers. With friendly staff, tasty food, and a more welcoming environment, the Pizza Factory is working to become a reliable and enjoyable option for local diners.