Cold Stone Creamery

I went to this location on Saturday just to treat myself with some ice-cream. If I could give this place ZERO stars I would! The teens running this place is beyond disgrace, full of attitude, disrespect and I do think they are price gouging for ice-cream at this location. Also, God forbid if you ask them for something small like hot fudge as extra, they charge you an inflated fee for an add when you have already spent $15.00 on an ice-cream. I have been to this location 2 times and I will not be returning for sure.

Went in to get my kids ice cream. We told the guy that was helping us that our son has a severe allergy to peanut. Normally the protocol is that they will get a new batch in the back away from possible cross contamination. All this guy did was take the spoons and rinse with hot water and continue to get the ice cream where it was possibly crossed contaminated with the other flavors. He didn't take us seriously as he saw rinsing with hot water is good enough. We didn't feel right because there was a lack of knowledge on how to handle people with allergies so we left the store. .Every employee should be trained on how to accommodate people with allergens.

One of the worst cold stone location in town, avoid at all cost. We ordered chocolate devotion “ours” size to take home. The guy took disproportionate ingredients to make it and then he makes only 3/4th of the box ice cream and then put chocolate ice cream on top 1/4th portion. Worst experience ever.

Had a reward in my account so I came to this location to use it! The guy working said he couldn’t find my reward even though I pulled up my app and showed him the reward. Instead of honoring it, he took back the icecream and told me to come back tomorrow. Weird customer service.

Service: 1

I appreciate the reviews I've been reading.I see many of them are very recent and the service seems ABSOLUTELY INEXCUSABLE!!!! I haven't been to this one but now as I see ALL these NUMEROUS ONE-STAR reviews, I will not be going to this joint and would like to take a moment to give whoever owns it,a little friendly advice; you may wish to move this one to another location and stop using the job-placement service to hire employees,and instead,take the time to screen the people you hire or else close up shop

Service: 1

This particular franchise is a money grab with a very rude manager.

If you order signature ice cream as a milkshake, they charge you $4 PER TOPPING. I told the manager, "I get the same thing in many different cold stone. Is this a new policy? " He childes me and says, "Sir, I don't know where you go and what you order. BUT here, we charge $4 per topping."

I AM NEVER GOING BACK.

Atmosphere: 2

Food: 3

Service: 1

Cold boasts delicious ice cream, but unfortunately, my visit was marred by inattentive and unhelpful service. The staff displayed a complete lack of enthusiasm, and any attempt to inquire about the flavors was met with short, unhelpful responses.For an ice cream shop, creating a welcoming and enjoyable atmosphere is crucial. In this case, the staff's indifference significantly impacted my experience. If you're looking for friendly service alongside your ice cream, cold stone might not be the best choice.

Atmosphere: 1

Food: 1

Service: 1

I always try 2 or 3 flavors before I can decide on which 2 flavor of scoops I want that day. The girl at this shop refused to let me try more than one scoop! It was terrible customer service. Then she relented as my hubby was also with me. So she insisted we can try only one spoon per person!!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chocolate Decadence

Ice cream is good but service is inconsiderate, would rather spend the drive going to the one in Pacific Highlands and getting good service.

Atmosphere: 3

Food: 4

Service: 1

Horrible customer service. No inside seating and rude employees. Do not recommend.

Atmosphere: 1

Food: 4

Service: 1

Went to get ice cream at 8:35. They didn’t have any add ins other than Oreos. Customer service was terrible they refused to make ice cream at 8:50 because they closed soon. “Ran out of milk” for milkshakes right when they got to us in line and refused to do smoothies. Way overpriced food even though they have none and absolutely awful customer service.

Atmosphere: 1

Food: 1

Service: 1

Great service

This Cold stone not only gave me super melted ice cream and didn’t taste like the flavor but also proceeded to ask for our medical information just so that we didn’t have to wear masks. I am very disappointed and probably will never visit a cold stone again. That is totally against hippa laws to ask to see my medical information.

Quick and nice service.

Great service, nice guys and delicious cold ice cream! So rich and creamy.