Filippi's Pizza Grotto Poway

Did take out-great food

Food: 5

Service: 5

I had a really disappointing experience at this restaurant, and unfortunately, the biggest issue was the staff’s attitude.

From the moment we walked in, the atmosphere felt unwelcoming. We notified the front desk that we would be a bigger party but we weren’t sure exact amount since they were all rolling in. He seemed very irritated and stated that they were very busy and didn’t know if they would be able to accommodate. We notified him that we didn’t mind waiting. We weren’t in any rush. We ended up being about 14.

When we were sat, there wasn’t a SINGLE table in the entire section that was even occupied. So I don’t know if he was trying to deter us or what. But they WERE NOT BUSY! Then we asked for separate checks which would only been 4 and our served stated because we were “walk -in” and not a reservation, she wouldn’t be able to do separate checks. This made zero sense!

We have been here before when we have tournaments locally. We’ve had separate checks in a walk in experience before. So if this was HER preference that’s one thing. But the inconsistency is frustrating.

No matter how good the food might have been, the rude and unprofessional behavior completely ruined the experience. Customer service matters, and sadly, this place fell far below even basic expectations. We won’t be returning. And this definitely won’t be our first option when we have tournaments locally.

Service: 1

Called in 2 hours ahead of time to scheduled a pick up was limited on time order wasn't ready for my set time even though I called in 2 hours prior

Atmosphere: 3

Food: 3

Service: 2

My pick up order was ready in 20 minutes and the amount of food was enough for two meals. Great value. Friendly service.

Atmosphere: 4

Food: 5

Service: 5

Great service, very kid friendly, WOW what a pizza!

Atmosphere: 5

Food: 5

Service: 5

Staff short handed. We had 10 people all had trouble getting more water and ordering more drinks...

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Lasagna

Great customer service and great pizza!!

Atmosphere: 5

Food: 5

Service: 5

I've been a huge fan of Filippis for many, many years. I have never been disappointed with their pizza. 😋

Atmosphere: 5

Food: 5

Service: 5

I’ve not eaten at a Filippi’s in quite a while and never before at this Poway location. Despite the very competent and friendly service by Angel, the food bordered on inedible. I had the chicken parmesan dinner. Chicken was rubbery and had almost no flavor. The sauce was bland. The accompanying spaghetti was overcooked to the point of mush. Same with the included minestrone soup. Garlic bread was flavorless. I strongly recommend staying away from this place.

Atmosphere: 3

Food: 2

Service: 4

Very delicious Italian food and great family ambience. I especially loved the huge meatball!!

Atmosphere: 4

Food: 5

Service: 5

Pizza is always delicious. We order the large white pizza and add sausage, olive and onion and it was over $60 for that one pizza. No thanks.

The waitress was an older white lady and couldn't understand our order. She got really upset and frustrated and then I got frustrated. We should have just left then , but my mother in law was hungry.

Atmosphere: 3

Food: 5

Service: 1

Great for ss always

Atmosphere: 5

Food: 5

Service: 5

The service was not good,the food was cold, at the Poway restaurant, January 5

Atmosphere: 2

Food: 2

Service: 1

Excellent pizza with piles of toppings and tons of cheese. Savory crust with just enough crispiness to hold the toppings in place and light enough to not fill you up too quickly. Love the cheese on top of toppings effect!

Atmosphere: 5

Food: 5

Service: 5

Delicious pizza and friendly service!

Atmosphere: 5

Food: 5

Service: 4