Horrible. Called in for a phone order at 8:50 and told no phone orders after 8:45. No love š
Bilal B.
Iām a local customer who has visited Ikeās in Poway several times, but after today, it will be my last. While my departure may not be significant, I hope this feedback helps the management and staff improve.
I placed an order for pickup and wanted to redeem my rewards for free chips and a drink. Unfortunately, I wasnāt able to do so online, so when I arrived, I asked an employee for help. He didnāt know how to apply the rewards and referred me to the cashier. She tried to assist but needed to check with another employee, who was making sandwiches. This is where things went downhill.
Without even attempting to understand the situation, the employee immediately said, āThatās something we canāt do.ā The cashier still tried to help, and I ended up placing a separate order for chips and a drink, successfully redeeming my points. However, the sandwich-making employee rudely told me to stop, implying I was trying to get a free sandwich. She said, āWe donāt hand out free sandwiches at Ikeās,ā even though I had already paid for my sandwich and was just using my rewards for chips and a drink.
My advice to managementāspecifically Carson, the managerāis to train your staff better. Rather than making assumptions, they should first understand the customerās request. I wasnāt trying to get anything for free, just using the rewards Ikeās offers. If youāre going to have a rewards program, your staff should know how it works and treat customers respectfully.
Atmosphere: 1
Food: 4
Service: 1
Jeff Kaimer
Ikeās is always awesome. Something about my last sandwich was off, not as good as normal but Iāll definitely go back.
Atmosphere: 5
Food: 3
Service: 5
Gelare Eslami
Best vegan sandwiches we have ever had! Amazing ?
ann narimatsu
Never had an Ike's til now. I got the meatless mike and it was tasty. My only complaint was the shredded lettuce kept falling out. Other than that, the sandwich was flavorful and filling.
Atmosphere: 4
Food: 4
Service: 4
mars
bustling on a sunday evening ! pictured: the contents of an adam richman (fried chicken, ham, pesto, honey, avocado, swiss) all on a dutch crunch.
Atmosphere: 5
Food: 5
Service: 5
Aasif D
Service was terrible. Fries and onion rings were terrible. Sandwiches were cold. Staff was not friendly.
Atmosphere: 3
Food: 2
Service: 1
Kerris Hardman
This was my first visit to Ikeās and I love that they have so many vegetarian options. I had a meatball sandwich and asked that it not be heated up so we could have it later and they nicely complied. Iāll go back soon to try some of the other vegetarian sandwiches.
Kid-friendliness: Itās a casual spot in the Target center so plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Desiree Ramirez
For the first time visiting this establishment the sandwiches were very delicious.
I was traveling through poway looking for a spot to eat when ikeās caught my eye. I walked in to incredible service and left with an ever better sandwich! thank you ikeās !
Food: 5
Service: 5
Russell Hays
cute sandwich names, high quality, but a bit pricey. i could only afford to feed my two favorite children out of the three.
Atmosphere: 5
Food: 5
Service: 5
Jonah Cottrell
Food was amazing, customer service was off the charts easily the best ikeās I have ever been to in my entire life 100% recommend going
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beast Mode
Sandro Donovan
Great food, the best subs. Finally one opening by my house. Employees have a bit of an attitude at this store but the subs are just too freaking good to pass. I WILL BE BACK?
Atmosphere: 3
Food: 5
Service: 3
Isbdb Jdbrbd
I dined with you for the first time today. The place was clean and the staff was friendly. However I was quite bothered by how much the young lady was touching her nose ring without washing her hands.
Horrible. Called in for a phone order at 8:50 and told no phone orders after 8:45. No love š
Iām a local customer who has visited Ikeās in Poway several times, but after today, it will be my last. While my departure may not be significant, I hope this feedback helps the management and staff improve.
I placed an order for pickup and wanted to redeem my rewards for free chips and a drink. Unfortunately, I wasnāt able to do so online, so when I arrived, I asked an employee for help. He didnāt know how to apply the rewards and referred me to the cashier. She tried to assist but needed to check with another employee, who was making sandwiches. This is where things went downhill.
Without even attempting to understand the situation, the employee immediately said, āThatās something we canāt do.ā The cashier still tried to help, and I ended up placing a separate order for chips and a drink, successfully redeeming my points. However, the sandwich-making employee rudely told me to stop, implying I was trying to get a free sandwich. She said, āWe donāt hand out free sandwiches at Ikeās,ā even though I had already paid for my sandwich and was just using my rewards for chips and a drink.
My advice to managementāspecifically Carson, the managerāis to train your staff better. Rather than making assumptions, they should first understand the customerās request. I wasnāt trying to get anything for free, just using the rewards Ikeās offers. If youāre going to have a rewards program, your staff should know how it works and treat customers respectfully.
Atmosphere: 1
Food: 4
Service: 1
Ikeās is always awesome. Something about my last sandwich was off, not as good as normal but Iāll definitely go back.
Atmosphere: 5
Food: 3
Service: 5
Best vegan sandwiches we have ever had! Amazing ?
Never had an Ike's til now. I got the meatless mike and it was tasty. My only complaint was the shredded lettuce kept falling out. Other than that,
the sandwich was flavorful and filling.
Atmosphere: 4
Food: 4
Service: 4
bustling on a sunday evening ! pictured: the contents of an adam richman (fried chicken, ham, pesto, honey, avocado, swiss) all on a dutch crunch.
Atmosphere: 5
Food: 5
Service: 5
Service was terrible. Fries and onion rings were terrible. Sandwiches were cold. Staff was not friendly.
Atmosphere: 3
Food: 2
Service: 1
This was my first visit to Ikeās and I love that they have so many vegetarian options. I had a meatball sandwich and asked that it not be heated up so we could have it later and they nicely complied. Iāll go back soon to try some of the other vegetarian sandwiches.
Kid-friendliness: Itās a casual spot in the Target center so plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
For the first time visiting this establishment the sandwiches were very delicious.
Atmosphere: 4
Food: 5
Service: 4
Great food with excellent service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was traveling through poway looking for a spot to eat when ikeās caught my eye. I walked in to incredible service and left with an ever better sandwich! thank you ikeās !
Food: 5
Service: 5
cute sandwich names, high quality, but a bit pricey. i could only afford to feed my two favorite children out of the three.
Atmosphere: 5
Food: 5
Service: 5
Food was amazing, customer service was off the charts easily the best ikeās I have ever been to in my entire life 100% recommend going
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beast Mode
Great food, the best subs. Finally one opening by my house. Employees have a bit of an attitude at this store but the subs are just too freaking good to pass. I WILL BE BACK?
Atmosphere: 3
Food: 5
Service: 3
I dined with you for the first time today. The place was clean and the staff was friendly. However I was quite bothered by how much the young lady was touching her nose ring without washing her hands.
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