Wingstop
13358 Poway Rd, Poway
(858) 883-4519
Recent Reviews
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This place is primarily for take out. Very few people dine in. The AC is blasted on high at all times here , so even on the coldest days expect the ambient temperature inside to be in the 60s. I can only comment on the chicken tenders atomic level - I have ordered these twice and have regretted it each time. Not because of the heat level - it pales in comparison to Dave's Hot's lower levels of heat. It's because the food just isn't that tasty. It's way oversalted and difficult to eat. I haven't tried the wings but will give them a try too at least once.
last time i came here the food was alright but the guy who was making it was eating fries while making my food and then I found fries in my corn
Ordered delivery and both of my drinks came wrong. Guy tells me that the delivery driver must have filled the wrong drink. Why are drivers filling up my drink?
Wait times are ridiculous
Order 2 hrs in advance for food 😅
The absolute worst wing stop ever! Rude workers, slowest delivery time of all time, and on top of that half of my food is missing. You call them on the phone and they don’t even give you a refund! Such bs and a horrible horrible company. Never order or takeout from here. This place deserves 0 stars.
An hour late. That’s how long I waited. And when the food finally arrived, half of it was missing. Not a small mistake—half the order, gone. I called, expecting an apology or at least a prompt solution. Instead, they told me I had to come pick it up. After waiting over an hour? Unbelievable. The frustration, the inconvenience—it was beyond disappointing. Never again.
Too many to list
Ordering on the app is great, however the app doesn’t help the store out cause I don’t think it has a function where it truly has an idea how far behind they are or has many orders are ahead of yours.
We have ordered on the app several times. The app says it will be ready in 10-15, but we don’t leave the house till 25 minutes later and even then we still have to wait for our order once arriving at the store.
The boneless wings and flavors are yummy! But tonight we ordered bone in and boneless and arrived home to find everything was boneless even though we paid more for the bone in items. The fries were so soggy and under cooked we had to put them in the air fryer.
This store is always so busy that you would think they would have the staff to support their rush.
Worst customer service. Took 30 mins to process an order without any courtesy to accept their mistake.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
By far the slowest restaurant I have ever been too. I have placed my order in over an hour and a half ago. Still not ready yet. The worker at the front keeps telling me it'll be about 8-10 minutes wait. I have been here over a hour. Every customer that has come in here is waiting and keeps getting greeted with a "8-10 minute wait." No one has left here with food within 45 minutes of entering. One employee got snippy and passive aggressive with a customer who had been waiting for nearly 2 hours for their food. The drink machine was out of almost every drink and even the drinks that said was in stock came out clear water.
They had no trash cans out which led people to leave their trash and empty cups all over the place. The tables were sticky and messy with napkins, empty bags, and drinks all over the floor.
At the end of it all, the employee offered us another drink only for a dollar because we have been waiting so long. Absolute slap in the face.
Atmosphere: 1
Food: 1
Service: 1
Be prepared to wait. It always takes forever. Last night I ordered through their website, it indicated 8-13 minutes. I arrived 30 minutes later (knowing they always take longer). Had to wait an additional 30 minutes after arriving. When I asked how long when I first arrived they said just a few minutes. Asked again 15 minutes later and the same response. No apologies, or anything. Just "it'll be ready in a few minutes" and walked away.
It is like this every time we order here. They have a huge fryer, but if you watch they only have 1-2 baskets going at a time.
At least the order was correct, the fries were cold somehow, but the chicken was fresh.
Atmosphere: 1
Food: 4
Service: 1
I had a great experience here, the fries were fresh and Jenny was very helpful and extremely respectful I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wings
I love this place. I work as a delivery guy and often receive orders from this restaurant. The staff is always very kind and friendly, which does not happen often (in other restaurants), especially in relation to those who work in the delivery industry. Although the waiting time for an order can sometimes be excessive, but this does not bother me, because I understand perfectly well that this restaurant operates in several districts and they always have a large flow of customers. I would like to note once again that the friendliness of the restaurant staff is simply at its best, this is the best place in terms of sociability and friendliness (especially during the night shift). I also often buy their delicious wings myself, and I must admit that I have never had such situations when they forgot to put something in or replaced the dish with another one. I am surprised by such reviews, because in this restaurant everything always happens perfectly with my order. The only thing that could be added are the trash cans inside the restaurant and the internal latch on the door of the second restroom. Everything else is perfect! I love this place :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings Red Hot
Contemptuous customer service from Jen. She would answer the phone and put us on hold forever. Had to call back from another number only to get hung up multiple times. It wasn't until another member finally answered/given the phone and fixed a simple problem. Giving us a refund because we didn't get our food... Disappointed.
Atmosphere: 1
Food: 1
Service: 1
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