Worst customer service. Took 30 mins to process an order without any courtesy to accept their mistake.
Atmosphere: 1
Food: 2
Service: 1
Ryan
By far the slowest restaurant I have ever been too. I have placed my order in over an hour and a half ago. Still not ready yet. The worker at the front keeps telling me it'll be about 8-10 minutes wait. I have been here over a hour. Every customer that has come in here is waiting and keeps getting greeted with a "8-10 minute wait." No one has left here with food within 45 minutes of entering. One employee got snippy and passive aggressive with a customer who had been waiting for nearly 2 hours for their food. The drink machine was out of almost every drink and even the drinks that said was in stock came out clear water.
They had no trash cans out which led people to leave their trash and empty cups all over the place. The tables were sticky and messy with napkins, empty bags, and drinks all over the floor.
At the end of it all, the employee offered us another drink only for a dollar because we have been waiting so long. Absolute slap in the face.
Atmosphere: 1
Food: 1
Service: 1
Trevor Miller
Be prepared to wait. It always takes forever. Last night I ordered through their website, it indicated 8-13 minutes. I arrived 30 minutes later (knowing they always take longer). Had to wait an additional 30 minutes after arriving. When I asked how long when I first arrived they said just a few minutes. Asked again 15 minutes later and the same response. No apologies, or anything. Just "it'll be ready in a few minutes" and walked away.
It is like this every time we order here. They have a huge fryer, but if you watch they only have 1-2 baskets going at a time.
At least the order was correct, the fries were cold somehow, but the chicken was fresh.
Atmosphere: 1
Food: 4
Service: 1
Gabriel Strom
I had a great experience here, the fries were fresh and Jenny was very helpful and extremely respectful I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wings
Anastasiia Belova
I love this place. I work as a delivery guy and often receive orders from this restaurant. The staff is always very kind and friendly, which does not happen often (in other restaurants), especially in relation to those who work in the delivery industry. Although the waiting time for an order can sometimes be excessive, but this does not bother me, because I understand perfectly well that this restaurant operates in several districts and they always have a large flow of customers. I would like to note once again that the friendliness of the restaurant staff is simply at its best, this is the best place in terms of sociability and friendliness (especially during the night shift). I also often buy their delicious wings myself, and I must admit that I have never had such situations when they forgot to put something in or replaced the dish with another one. I am surprised by such reviews, because in this restaurant everything always happens perfectly with my order. The only thing that could be added are the trash cans inside the restaurant and the internal latch on the door of the second restroom. Everything else is perfect! I love this place :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings Red Hot
Kristy
Contemptuous customer service from Jen. She would answer the phone and put us on hold forever. Had to call back from another number only to get hung up multiple times. It wasn't until another member finally answered/given the phone and fixed a simple problem. Giving us a refund because we didn't get our food... Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Aria Hajali
Wings from this location are pretty good-sometimes the dry rub varieties are inconsistent. However, they seem to be very understaffed, so expect longer wait times especially during the evenings.
Atmosphere: 3
Food: 4
Service: 2
Kevin Rasmussen
We just hit up the Poway Wingstop to try their new Sweet BBQ sauce, and let me tell you it’s like BBQ sauce decided to take a spa day and came back feeling smoother, sweeter, and just all-around better. It’s got that perfect balance of smoky and sweet that makes you think, ..’Yeah, I could eat this on pretty much anything
But let’s not forget the heavy hitters! Honey BBQ and Mango Habanero? Those two are the MVPs. Honey BBQ is like sinking into your favorite chair comforting, sweet, and just right. And Mango Habanero? It’s for those moments when you’re feeling a little adventurous. It’s sweet and fruity at first, then bam! The spice hits, and you’re like, Okay, that’s some heat, but I’m here for it
And of course, the Original Hot wings never disappoint. They’re like a classic pair of sneakers always reliable, never go out of style, and you can’t help but keep going back to them. Just the right amount of heat, always consistent.
We usually roll in during the day, and I’ve got to give it to them service is quick, wings are hot, and the flavor is always on point. No fuss, no drama, just straight up delicious wings in no time. Poway Wingstop doesn’t miss ??
Parking: At least 25 around wing stop and then 50+ in the surrounding businesses
Atmosphere: 4
Food: 4
Service: 4
ashlynn pulido
They forgot my ranch bruh like fr how r u gonna not put in ranch be so fr
Food: 2
Service: 1
Marlon Diaz
The food is amazing here but it takes very very long but it’s still good
Recommended dishes: French Fries and Ketchup, Classic Wings
Tyler Joshua Espiritu
I came to this location that was absolutely not busy at all. They only had one other customer in the dine area with me. I placed my order exactly at 8:40pm 09/07/2024 with an employee named Kristan. My order was 6pc boneless combo and 15pc classic combo. I waited well over 30min for my food to be prepared which is quite long for an empty store. I finally grabbed my order and took it home which is already a 30 min drive. I came to realize after I got home they forgot my 6pc combo wings. Unfortunately, I did not want to drive back to the store for the order.. so I tried to call the store to issue a refund. I knew the store wasn’t even busy so I called and waited 10 min for them to answer but no one picked up… I already knew from there they weren’t going to answer the phone.. so I drove back and I called again and remained on hold for through out the whole drive to the store. Once I arrived to the store i walked in.. of course no one is to be found. finally someone came from the back and I explained the issue and let them know I was trying to call and showed them I was still on hold with them. I insisted on a refund because I did not want to wait at that store any longer.. but they insisted they can make it fast all of the sudden.. so I got my missing item on the order. Once I got home I open it and the order is still wrong!!!!!! They gave me the wrong flavors. This is unacceptable service and a waste of my time and my gas. Imagine driving 30 min back to the store because your employees lack to do their job and answer the phone. For them to still get your order wrong!!!! Even after insisting to get a refund… I wasn’t even asking for a refund for the whole order just for what was missing. I already had a bad experience at this location a couple years back and decided to give this location another shot but it is sad to see nothing has changed with this store.. please have attention with the employees of this store. I want compensation for this terrible experience.. please get back to me because I paid for service and food and did not receive what is owed from this store.
Atmosphere: 1
Food: 1
Service: 1
Adam Barandiaran
They didn’t give me my wings and they didn’t even give me a water cup. This is bullshit.
Atmosphere: 1
Food: 1
Service: 1
Tactical rye
Honestly some great and amazing service. The wife and I have been going here for the past 3 weeks while our daughter is at dance. 0.80 cent boneless wings are such a great deal. Food is delicous, hot, fresh and cooked to order.
But the service is even better. The young guy at the counter was polite, professional and helpful. We didn't know the menu, or specials, but he talked us through it. Gave us suggestions and info on flavours.
This will now be our regular Tuesdsy venue.
Atmosphere: 5
Food: 5
Service: 5
Matthew Korch
The employee was very rude. When I went to order, I was rushed through the whole interaction and the employee seemed irritated that I was taking longer than a minute.
Worst customer service. Took 30 mins to process an order without any courtesy to accept their mistake.
Atmosphere: 1
Food: 2
Service: 1
By far the slowest restaurant I have ever been too. I have placed my order in over an hour and a half ago. Still not ready yet. The worker at the front keeps telling me it'll be about 8-10 minutes wait. I have been here over a hour. Every customer that has come in here is waiting and keeps getting greeted with a "8-10 minute wait." No one has left here with food within 45 minutes of entering. One employee got snippy and passive aggressive with a customer who had been waiting for nearly 2 hours for their food. The drink machine was out of almost every drink and even the drinks that said was in stock came out clear water.
They had no trash cans out which led people to leave their trash and empty cups all over the place. The tables were sticky and messy with napkins, empty bags, and drinks all over the floor.
At the end of it all, the employee offered us another drink only for a dollar because we have been waiting so long. Absolute slap in the face.
Atmosphere: 1
Food: 1
Service: 1
Be prepared to wait. It always takes forever. Last night I ordered through their website, it indicated 8-13 minutes. I arrived 30 minutes later (knowing they always take longer). Had to wait an additional 30 minutes after arriving. When I asked how long when I first arrived they said just a few minutes. Asked again 15 minutes later and the same response. No apologies, or anything. Just "it'll be ready in a few minutes" and walked away.
It is like this every time we order here. They have a huge fryer, but if you watch they only have 1-2 baskets going at a time.
At least the order was correct, the fries were cold somehow, but the chicken was fresh.
Atmosphere: 1
Food: 4
Service: 1
I had a great experience here, the fries were fresh and Jenny was very helpful and extremely respectful I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wings
I love this place. I work as a delivery guy and often receive orders from this restaurant. The staff is always very kind and friendly, which does not happen often (in other restaurants), especially in relation to those who work in the delivery industry. Although the waiting time for an order can sometimes be excessive, but this does not bother me, because I understand perfectly well that this restaurant operates in several districts and they always have a large flow of customers. I would like to note once again that the friendliness of the restaurant staff is simply at its best, this is the best place in terms of sociability and friendliness (especially during the night shift). I also often buy their delicious wings myself, and I must admit that I have never had such situations when they forgot to put something in or replaced the dish with another one. I am surprised by such reviews, because in this restaurant everything always happens perfectly with my order. The only thing that could be added are the trash cans inside the restaurant and the internal latch on the door of the second restroom. Everything else is perfect! I love this place :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings Red Hot
Contemptuous customer service from Jen. She would answer the phone and put us on hold forever. Had to call back from another number only to get hung up multiple times. It wasn't until another member finally answered/given the phone and fixed a simple problem. Giving us a refund because we didn't get our food... Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Wings from this location are pretty good-sometimes the dry rub varieties are inconsistent. However, they seem to be very understaffed, so expect longer wait times especially during the evenings.
Atmosphere: 3
Food: 4
Service: 2
We just hit up the Poway Wingstop to try their new Sweet BBQ sauce, and let me tell you it’s like BBQ sauce decided to take a spa day and came back feeling smoother, sweeter, and just all-around better. It’s got that perfect balance of smoky and sweet that makes you think, ..’Yeah, I could eat this on pretty much anything
But let’s not forget the heavy hitters! Honey BBQ and Mango Habanero? Those two are the MVPs. Honey BBQ is like sinking into your favorite chair comforting, sweet, and just right. And Mango Habanero? It’s for those moments when you’re feeling a little adventurous. It’s sweet and fruity at first, then bam! The spice hits, and you’re like, Okay, that’s some heat, but I’m here for it
And of course, the Original Hot wings never disappoint. They’re like a classic pair of sneakers always reliable, never go out of style, and you can’t help but keep going back to them. Just the right amount of heat, always consistent.
We usually roll in during the day, and I’ve got to give it to them service is quick, wings are hot, and the flavor is always on point. No fuss, no drama, just straight up delicious wings in no time. Poway Wingstop doesn’t miss ??
Parking: At least 25 around wing stop and then 50+ in the surrounding businesses
Atmosphere: 4
Food: 4
Service: 4
They forgot my ranch bruh like fr how r u gonna not put in ranch be so fr
Food: 2
Service: 1
The food is amazing here but it takes very very long but it’s still good
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
This wingstop has halal chicken. Spread the word.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries and Ketchup, Classic Wings
I came to this location that was absolutely not busy at all. They only had one other customer in the dine area with me. I placed my order exactly at 8:40pm 09/07/2024 with an employee named Kristan. My order was 6pc boneless combo and 15pc classic combo. I waited well over 30min for my food to be prepared which is quite long for an empty store. I finally grabbed my order and took it home which is already a 30 min drive. I came to realize after I got home they forgot my 6pc combo wings. Unfortunately, I did not want to drive back to the store for the order.. so I tried to call the store to issue a refund. I knew the store wasn’t even busy so I called and waited 10 min for them to answer but no one picked up… I already knew from there they weren’t going to answer the phone.. so I drove back and I called again and remained on hold for through out the whole drive to the store. Once I arrived to the store i walked in.. of course no one is to be found. finally someone came from the back and I explained the issue and let them know I was trying to call and showed them I was still on hold with them. I insisted on a refund because I did not want to wait at that store any longer.. but they insisted they can make it fast all of the sudden.. so I got my missing item on the order. Once I got home I open it and the order is still wrong!!!!!! They gave me the wrong flavors. This is unacceptable service and a waste of my time and my gas. Imagine driving 30 min back to the store because your employees lack to do their job and answer the phone. For them to still get your order wrong!!!! Even after insisting to get a refund… I wasn’t even asking for a refund for the whole order just for what was missing. I already had a bad experience at this location a couple years back and decided to give this location another shot but it is sad to see nothing has changed with this store.. please have attention with the employees of this store. I want compensation for this terrible experience.. please get back to me because I paid for service and food and did not receive what is owed from this store.
Atmosphere: 1
Food: 1
Service: 1
They didn’t give me my wings and they didn’t even give me a water cup. This is bullshit.
Atmosphere: 1
Food: 1
Service: 1
Honestly some great and amazing service. The wife and I have been going here for the past 3 weeks while our daughter is at dance. 0.80 cent boneless wings are such a great deal. Food is delicous, hot, fresh and cooked to order.
But the service is even better. The young guy at the counter was polite, professional and helpful. We didn't know the menu, or specials, but he talked us through it. Gave us suggestions and info on flavours.
This will now be our regular Tuesdsy venue.
Atmosphere: 5
Food: 5
Service: 5
The employee was very rude. When I went to order, I was rushed through the whole interaction and the employee seemed irritated that I was taking longer than a minute.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Boneless Wings, Buffalo Ranch Fries
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