Wingstop – Poor Service Staff ignored me when I arrived 10 minutes early for my order, served six customers who came after me, and pretended not to understand English when I asked for a refund. Sadly, I have to wonder if race played a part in how I was treated. Unacceptable, and it makes me question how they handle food if you complain.
Atmosphere: 1
Food: 1
Service: 1
B
Placed an order for pickup like 2 hours in advance and still had to wait for like 15mins when I got there. This was my first time going to wing-stop and probably will not be back. The boneless wings were just ok. I don't understand what the hype is at this franchise. The chicken sandwich I got was pretty bland. So overrated.
Brandy McCants
I placed an online order. Followed by a phone call to confirm I’d receive the food the way I wrote it in the special instructions. Upon opening the bag, I saw grease everywhere. The fries I requested light seasoning were smothered in seasoning & soggy. The wings I asked for extra crispy, light seasoning were smothered in grease, seasoning, & soggy. This is probably the 5th time i’ve been disappointed with this restaurant but this by far tops it. No Manager on site & no follow up after requesting a call back multiple times. I work hard and just want my refund, so I can cancel this place once and for all.
Atmosphere: 1
Food: 1
Service: 1
Eduardo Torres
45 min wait for an order.
Daniel Jones
I sat there trying to get the cashier to understand my order for 5-10 minutes only for them to tell me their card machine was down when they finally got it right. The store had nothing posted saying cash only.
Atmosphere: 1
Service: 1
Cloud Cloud
Slowest Wingstop I have been to, additionally, they were grabbing food with their hands and didn't wash their hands a single time. Pretty gross.
Atmosphere: 3
Food: 1
Service: 1
matiullah yousfzai
Hello every one I am dasher I sory abut this but manager is very very very bad with dasher that are talking with staff that are free but don’t work if that can please change maneger thank you please change manager
Service: 1
Queen S.
We've tried to give this location a chance, but they SUCK! The customer service is absolute trash. Even when you order online, you have to wait 30 to 45 mins when you go inside to pick it up, because it WON'T BE READY!!! This is the only wingstop location near me, so that's why we kept going back. If this is your first time going to this location, I'd strongly reconsider. The food is a solid 4/10 (the fries are usually yummy).
Atmosphere: 1
Food: 1
Service: 1
Jose _
Today I ordered a family pack meal to be delivered to me. Upon delivery, the order was not correct. I called the store and they assured me they were going to make the order right. I arrived at the location and immediately got greeted by an employee who apologized and corrected my order immediately. Excellent customer service overall. Mistakes are made however, the most important part is the way they correct it.
Great food every time. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Suh Kim
Waiting more than 1 hour 30 minutes just for chicken wings
Being loyal to this Wingstop feels like dating a red flag. I show up full of hope and hunger, only to be ghosted for an hour, handed a cold, half missing order, and left wondering why I thought this time would be different. But like a fool in love, I’ll probably be back. And I’ll probably regret it. Again.
Atmosphere: 1
Food: 1
Service: 1
Antbankz !
If I could leave a zero star I would like how do you make an order online and quotes 16-21 minutes but it’s never close to being ready and staff is running around with their heads cut off. Wingstop needs to get the eta time online correct instead of lying to their customers. Don’t say one thing and do other. There is never no manager on duty just associates running around with no sense of direction.
Atmosphere: 1
Food: 1
Service: 1
Chase Cole
If you order online and it says your food will be ready in 15 mins, don't expect your food to be ready any faster than 45 mins. If you're ordering during peak dinner time then it'll be well over 1 hour.
This store is severely understaffed and it has been that way for years. It's not going to change.
What's even more frustrating is that every once in a blue moon they'll prep your order on time or early, so if you come in late because the food is always late, your food might be cold already.
It's a total disaster.
I haven't been here for a year and decided to give it another shot today. Said my food would be ready in 15 mins. I showed up 30 mins after my order to be safe...they have 2 people working here today and after standing at the counter for 5 mins they finally came and asked my name and said they were behind on all their orders and it won't be ready for 15-20 mins.
Due to the service here (which hasn't changed for years), this location is not worth the hassle. Avoid it.
Atmosphere: 1
Food: 3
Service: 1
mike greene
This place is always behind the staff can't keep up and it's dirty
Atmosphere: 1
Food: 3
Service: 1
Sherri Holton
This place is horrible they have 2 hr wait with only 2 people working they make it impossible to cancel order and get money returned
Wingstop – Poor Service
Staff ignored me when I arrived 10 minutes early for my order, served six customers who came after me, and pretended not to understand English when I asked for a refund. Sadly, I have to wonder if race played a part in how I was treated. Unacceptable, and it makes me question how they handle food if you complain.
Atmosphere: 1
Food: 1
Service: 1
Placed an order for pickup like 2 hours in advance and still had to wait for like 15mins when I got there. This was my first time going to wing-stop and probably will not be back. The boneless wings were just ok. I don't understand what the hype is at this franchise. The chicken sandwich I got was pretty bland. So overrated.
I placed an online order. Followed by a phone call to confirm I’d receive the food the way I wrote it in the special instructions. Upon opening the bag, I saw grease everywhere. The fries I requested light seasoning were smothered in seasoning & soggy. The wings I asked for extra crispy, light seasoning were smothered in grease, seasoning, & soggy. This is probably the 5th time i’ve been disappointed with this restaurant but this by far tops it. No Manager on site & no follow up after requesting a call back multiple times. I work hard and just want my refund, so I can cancel this place once and for all.
Atmosphere: 1
Food: 1
Service: 1
45 min wait for an order.
I sat there trying to get the cashier to understand my order for 5-10 minutes only for them to tell me their card machine was down when they finally got it right. The store had nothing posted saying cash only.
Atmosphere: 1
Service: 1
Slowest Wingstop I have been to, additionally, they were grabbing food with their hands and didn't wash their hands a single time. Pretty gross.
Atmosphere: 3
Food: 1
Service: 1
Hello every one I am dasher I sory abut this but manager is very very very bad with dasher that are talking with staff that are free but don’t work if that can please change maneger thank you please change manager
Service: 1
We've tried to give this location a chance, but they SUCK! The customer service is absolute trash. Even when you order online, you have to wait 30 to 45 mins when you go inside to pick it up, because it WON'T BE READY!!! This is the only wingstop location near me, so that's why we kept going back. If this is your first time going to this location, I'd strongly reconsider. The food is a solid 4/10 (the fries are usually yummy).
Atmosphere: 1
Food: 1
Service: 1
Today I ordered a family pack meal to be delivered to me. Upon delivery, the order was not correct. I called the store and they assured me they were going to make the order right. I arrived at the location and immediately got greeted by an employee who apologized and corrected my order immediately. Excellent customer service overall. Mistakes are made however, the most important part is the way they correct it.
Great food every time. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Waiting more than 1 hour 30 minutes just for chicken wings
Restaurantji Recommends
Being loyal to this Wingstop feels like dating a red flag. I show up full of hope and hunger, only to be ghosted for an hour, handed a cold, half missing order, and left wondering why I thought this time would be different. But like a fool in love, I’ll probably be back. And I’ll probably regret it. Again.
Atmosphere: 1
Food: 1
Service: 1
If I could leave a zero star I would like how do you make an order online and quotes 16-21 minutes but it’s never close to being ready and staff is running around with their heads cut off. Wingstop needs to get the eta time online correct instead of lying to their customers. Don’t say one thing and do other. There is never no manager on duty just associates running around with no sense of direction.
Atmosphere: 1
Food: 1
Service: 1
If you order online and it says your food will be ready in 15 mins, don't expect your food to be ready any faster than 45 mins. If you're ordering during peak dinner time then it'll be well over 1 hour.
This store is severely understaffed and it has been that way for years. It's not going to change.
What's even more frustrating is that every once in a blue moon they'll prep your order on time or early, so if you come in late because the food is always late, your food might be cold already.
It's a total disaster.
I haven't been here for a year and decided to give it another shot today. Said my food would be ready in 15 mins. I showed up 30 mins after my order to be safe...they have 2 people working here today and after standing at the counter for 5 mins they finally came and asked my name and said they were behind on all their orders and it won't be ready for 15-20 mins.
Due to the service here (which hasn't changed for years), this location is not worth the hassle. Avoid it.
Atmosphere: 1
Food: 3
Service: 1
This place is always behind the staff can't keep up and it's dirty
Atmosphere: 1
Food: 3
Service: 1
This place is horrible they have 2 hr wait with only 2 people working they make it impossible to cancel order and get money returned
Atmosphere: 1
Food: 3
Service: 1
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