I’ve been a loyal customer of Casa Rios for years, but unfortunately tonight was a very disappointing experience. Our group of three adults and three kids (all under five) requested a booth — something that has never been an issue before. Even though multiple booths were open, we were told the wait would be about 45 minutes and that seating us in certain spots might be a fire hazard. Those booths sat empty the entire time.
We received no updates, no acknowledgment, and not even an offer for drinks while we waited. Meanwhile, a party of about 19 arrived after us and was immediately accommodated by moving tables, something that could have easily been done for our much smaller group.
After waiting longer than promised with no communication, we decided to leave. I understand restaurants get busy, but the lack of communication and consistency was frustrating. Casa Rios has always been a favorite, and I hope the service returns to the level we’ve appreciated in the past.
Atmosphere: 1
Food: 5
Service: 5
Jeff Reynolds
Best Mexican food in town for sure. Prices are a little higher than some of their competitors but it’s definitely worth it. Food is always fresh, delicious and consistent!
Atmosphere: 4
Food: 4
Service: 4
Samuel Rolf
Best Mexican food in Redding
Atmosphere: 5
Food: 5
Service: 5
Kelli Way
Really good food! House made tortillas and chips. Everything was fresh and tasty. The acoustics are a little loud, but the food is worth it. Do not pass up the chicken wings - some of the best I've ever had.
Atmosphere: 4
Food: 5
Service: 5
Sophia Tolentino
This is the best Mexican food in town and the service was absolutely amazing - so kind, friendly and attentive. My kids could not stop gushing about as they were eating.
Atmosphere: 4
Food: 5
Service: 5
Robert Wuepper
Leonel made my experience eating there enjoyable. Hands down best customer service from him.
Atmosphere: 5
Food: 5
Service: 5
APOK' Host \u0026 professional Mc Wedding's \u0026 all
Great food incredible fast service tge food here is outstanding very clean wheelchair ♿️ access also kid friendly menu ls
Atmosphere: 5
Food: 5
Service: 5
Bonnie Dighton
The staff were very friendly and polite but must've been shorthanded today.
Atmosphere: 5
Food: 5
Service: 3
Marianne Yurkonis
It is my favorite Mexican restaurant in Redding. The food is very good. The complaint I have is the noise. The owner he needs to do something about the acoustics there. It is just terrible. I try to go either right after lunch or by 4 o’clock so it’s not too crowded. It just gets too loud other customers have said the same thing why doesn’t he do something about it?
Brian Woodward
Very nice, quiet place to eat. Nice selection on the menu. Prices were fair. Nice selection of beer. It's was a great place for lunch.
This is my top favorite restaurant. My wife and I eat here several times per month. It's the best food quality and quantity.
Atmosphere: 5
Food: 5
Service: 5
Shelly Woesthoff
I ordered an 8 person to-go order over the phone, the order was taken and prepared perfectly. Great service, great tasting food with absolutely no mistakes, which was greatly appreciated. Will definitely be ordering our company lunches from Casa Rios in the future.
I’ve been a loyal customer of Casa Rios for years, but unfortunately tonight was a very disappointing experience. Our group of three adults and three kids (all under five) requested a booth — something that has never been an issue before. Even though multiple booths were open, we were told the wait would be about 45 minutes and that seating us in certain spots might be a fire hazard. Those booths sat empty the entire time.
We received no updates, no acknowledgment, and not even an offer for drinks while we waited. Meanwhile, a party of about 19 arrived after us and was immediately accommodated by moving tables, something that could have easily been done for our much smaller group.
After waiting longer than promised with no communication, we decided to leave. I understand restaurants get busy, but the lack of communication and consistency was frustrating. Casa Rios has always been a favorite, and I hope the service returns to the level we’ve appreciated in the past.
Atmosphere: 1
Food: 5
Service: 5
Best Mexican food in town for sure. Prices are a little higher than some of their competitors but it’s definitely worth it. Food is always fresh, delicious and consistent!
Atmosphere: 4
Food: 4
Service: 4
Best Mexican food in Redding
Atmosphere: 5
Food: 5
Service: 5
Really good food! House made tortillas and chips. Everything was fresh and tasty. The acoustics are a little loud, but the food is worth it. Do not pass up the chicken wings - some of the best I've ever had.
Atmosphere: 4
Food: 5
Service: 5
This is the best Mexican food in town and the service was absolutely amazing - so kind, friendly and attentive. My kids could not stop gushing about as they were eating.
Atmosphere: 4
Food: 5
Service: 5
Leonel made my experience eating there enjoyable. Hands down best customer service from him.
Atmosphere: 5
Food: 5
Service: 5
Great food incredible fast service tge food here is outstanding very clean wheelchair ♿️ access also kid friendly menu ls
Atmosphere: 5
Food: 5
Service: 5
The staff were very friendly and polite but must've been shorthanded today.
Atmosphere: 5
Food: 5
Service: 3
It is my favorite Mexican restaurant in Redding. The food is very good. The complaint I have is the noise. The owner he needs to do something about the acoustics there. It is just terrible. I try to go either right after lunch or by 4 o’clock so it’s not too crowded. It just gets too loud other customers have said the same thing why doesn’t he do something about it?
Very nice, quiet place to eat. Nice selection on the menu. Prices were fair. Nice selection of beer. It's was a great place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food and drinks were good and the service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Very good.....
Atmosphere: 5
Food: 5
Service: 5
One of the best Mexican food restaurants in town. This will one of the only places we will dine in! Excellent!
Recommended dishes: Carnitas, Chips Salsa, Chicken Fajitas, Casa Rios Tacos, Enchilada
This is my top favorite restaurant.
My wife and I eat here several times per month. It's the best food quality and quantity.
Atmosphere: 5
Food: 5
Service: 5
I ordered an 8 person to-go order over the phone, the order was taken and prepared perfectly. Great service, great tasting food with absolutely no mistakes, which was greatly appreciated. Will definitely be ordering our company lunches from Casa Rios in the future.
Atmosphere: 5
Food: 5
Service: 5
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