From the Hearth Kitchen and Pie Shop - Churn Creek

Once again, the same thing happened — we ordered the Umami burger, which includes onion straws, but they weren’t in the burger. When we asked why, they said, ‘Oh, we don’t have them.’ So next time if you don’t have a patty, are you going to serve us a burger without it?)) The manager or server should let customers know about this right away. Once again, we left disappointed.

When the dining area and the kitchen are that dirty, it honestly feels unsafe to eat there — and it completely kills the appetite. There was trash under every table. I didn’t even want to take pictures because I was in shock. I’ve traveled a lot — through Europe and the U.S. — but I’ve never seen anything like this. And whenever I did come across a place like that, I avoided it.

I truly believe that cleanliness is your face. You can forgive the taste of food, or something being off — but you can’t forgive a lack of cleanliness. It shows disrespect to the customers and a lack of self-respect as well.

(in slightly New Yorker accent) So there's this Austin guy that basically runs the joint. He's a real top notch fella that guy. Nobody make a chicky Sammy quite like that dude. Big ups.

The best Pie and soup I have ever had

Great food and a wide range of options of tasty food with high quality ingredients

Impressive quality and beautiful decor.

Love from the Hearth, College view is my go to. Friendly people, great food. However, wifi over the last weeks has been non existant. Nobody can connect. I'm now finding myself new places to hang out. Wish they would sort that.

My favorite coffee shop staff feels Like fam bam love how cozy it feels

Food is hit or miss. Atmosphere decent for the area and mostly clean. Have gotten quite a few to go orders which were incorrect at Churn Creek & Cypress Store. It seems different locations have different rules. Had a loyalty card filled up for free baked goods&bread and wasn’t able to get day old baked goods which were same price or less than a baked loaf of bread or fresh baked good, because they said more than 1 item was not allowed the box (which likely would be thrown out being it was a day old anyway-Churn Creek & Cypress Location ). I’d also previously been able to get day old bake good(s) they group together in a box with a full loyalty card with stamps. Last time I was at the location (Cheryl Creek & Cypress) the cashier took my order correctly but barista got it wrong when making & when I politely asked if I could have what I ordered/paid for was given an attitude & barista was rude to the cashier like it was her mistake which I thought was unprofessional. Store doesn’t seem environmentally friendly, as they’re willing to waste/throw out food fairly often for errors & miscommunication. Hartnell location although not much seating always seems the friendliest of the locations/staff I’ve been to of the locations & hasn’t made any errors toward me or friends purchases & doesn’t seem wasteful/very clean.

Atmosphere: 4

Food: 3

Service: 2

Not only did I pay for extra sauce. I did not receive sauce of any kind. Then I called to let them know and they blamed it on DoorDash. DoorDash has zero accessibility to package sauces for to go orders, typically. Very unprofessional!

I feel like it’s only when I come to the churn creek location I have a bad experience. The host are rude and have poor customer service. Also did you know it’s 85 cents for 2oz of ranch when you purchase a meal that already comes out to 20 dollars.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Burger

We stopped by for breakfast on our trip to Seattle in June, and we were very pleased.
We recently dined at this wonderful restaurant, and I can confidently say that it deserves every one of its five stars. From the moment we walked in, the atmosphere was warm and welcoming, creating the perfect setting for a memorable breakfast. The food was exquisite, each dish beautifully prepared and full of flavor. Every bite felt like a culinary experience in itself.

However, what really set the experience apart was the exceptional service. I want to give a special shout out to Shanelle, who went above and beyond to make sure we had everything we needed. Attentive, friendly, and incredibly knowledgeable about the menu, she helped us choose dishes we absolutely loved. Her positive attitude and professionalism really made our morning.

Thank you, Shanelle, for being an exceptional staff member and making our day so enjoyable!

Atmosphere: 5

Food: 5

Service: 5

From The Hearth is delicious and the employees are courteous and friendly. No regrets. ??

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Grilled Cheese, Chi Bowl

Love coming here but customer service was so poor this time around! I first gave this reveiw a 1 star bc of how I felt my concern for my order was handled. 8/29/24 around 7pm. Came back the next day to talk to a lead/manager. 8/30/24 Shannelle* (not sure if that's how you spell her name) was great and handled my concerns very well so I changed my review and will continue to support this place! Thanks Shannelle(5 star for her)!

Atmosphere: 5

Food: 4

Service: 4

Love to go support this business & food choices are pretty great. BUT the cleanliness (atmosphere) is getting ridiculous. Old food on fan pointing into kitchen. Booster/high chairs caked in gunk. Air filter is filthy. Come on, you can do better!

Atmosphere: 1

Food: 4

Service: 4

Food was great but what I wanted wasn't available due to fryer being down

Atmosphere: 4

Food: 4

Service: 5