I haven't had a good experience with dominos pizza for awhile now. . My order was right on the 1st pizza the 2nd one was supposed to be like my 1st order and it was wrong. The delivery person was supposed to leave by my door but instead the driver called me told me to come downstairs gave me my order and threw the receipt All wrinkled up and put on pizza box. Told driver he was supposed to bring my order to my door just laughed at me. I'm not a happy customer so I don't truly know if I'll be ordering from Domino's Pizza store #7925 on 5th avenue in redwood city. The time's that I've called to complain it's like they don't care it makes me feel Domino's pizza š is right and customers are wrong. I'm going to try getting a hold of the corporate office about this situation among previous time's I've orders as I feel like they don't care
Atmosphere: 3
Food: 3
Service: 3
David Stowell
The person the on the phone at the location hung up on me in the middle of my question. I never did get my question answered. Also, I had to repeat my order 2 more times after giving it already. They dont listen. They are not courteous.
Service: 1
Tanner Altizer
To the cute girl at the register,
Marvin Bautista
This was my first time ordering from this Dominoās locationāand itās probably my last. I actually like Dominoās pizza, and I might order from the brand again, but never from this store.
I ordered delivery because I didnāt have time to go out. The driver showed up without the Stuffed Cheesy Bread I paid for. Instead of admitting the mistake or even bothering to check his vehicle, he insisted he delivered everythingāas if I was trying to scam him for $9. Thatās what really pissed me off.
Let me be clear: I always order food through DoorDash, and they always provide photo proof that all items have been delivered. Iāve never had a single item missing. I always leave a good tip because I respect delivery drivers, and they usually treat my food with that same respect. But this time, Dominoās decided to use their own delivery serviceāand they completely screwed it up.
Instead of offering a simple apology or checking the car to see if he forgot the item, the driver just kept saying he delivered everything. Itās the way he said it tooālike I was lying and trying to pull a fast one over $9. Thatās the part I canāt get over.
The store staff were just as badārude, dismissive, and completely unhelpful. Then they told me I had to drive to the store to get a refund. Are you serious? Your driver messes up, and now Iām supposed to waste my time and gas fixing your mistake?
Eventually, the driver came back 30 minutes later with the missing itemābut by that point, I didnāt even want it. I told him to keep the $9 and the $5 tip. I didnāt care about the money. I just wanted to be treated with basic decency.
But after all that disrespect and delay, I didnāt even trust the food anymore. Who knows what he did to it out of spite? I threw it in the trash.
Absolutely unacceptable experience.
Atmosphere: 1
Food: 1
Service: 1
Laurie Larsen
The crust was not cooked through. Sauce was runny. Not very many toppings. I got a Deluxe. So not happy. The last Dominoās pizza I had was about 5 yrs ago. That was really good. Very disappointed.
Food: 1
roberto robles
I ordered pick up through delivery and never showed up. The driver said that he delivered to me I have cameras he never showed up or anything no refund or nothing and he says heās the manager. I guess that the driverās take the pizzas and take them to who knows where maybe they eat them but I wasnāt home. My kid and my wife wasnāt able to have food and I called the manager and they told me that he delivered the food I told him no I have cameras and he told me that I was speaking to the manager called Steve.
John Mills
Bad Dominoās experience.
Bill Tapia
Since this pla e changed ownership a few years back, it's food quality, taste and service went down the drain. The new owner skim on ingredients to save money and increase profits, it's a scam really. I love domino's pizza but I'm switching to pizza hut . I just got a Philly steak sandwich with barely any cheese on and a couple pieces of meat on it, it's a disgrace.
Atmosphere: 1
Food: 1
Service: 1
Jerald Kirsch
Ordered online and the used one of the online coupons but website kept overcharging me and it took multiple attempts for the coupon price to apply. Then when the pizzas were on the way, I got a call stating it would be late. Then over 30 minutes later it all of a sudden tells me it was delivered when it wasn't. Nobody notified me and I had to call to find out what's going on. They told me they are still on the way and it'll be another 5 minutes. It finally arrived over 20 minutes later and was cold. On top of that they skimped out on the toppings and barely got any mushrooms on it. I'm done with this place, terrible service overall.
Atmosphere: 1
Food: 1
Service: 1
Frank Abild-Pedersen
Went to the Dominos on 100 5th Avenue in Redwood City primarily because my son working at a different Dominos had received promotional offers for friends and family $5 for a medium 1-topping stuffed crust pizza. I ordered two. In the store they refused to accept the cards and would not interchange my full price order for any mix and match offers. Ended up paying $46 for the two pizzas. The two guys in the store were extremely rude and refused to check up on the matter. Canāt complain about the pizzas they were great but the overall experience was substandard.
They should close until several issues are addressed. Phones down, cash only, no rewards partipation. Parking lot is such a hot mess it would be an improvement if it weren't paved or curbed. Had to go elsewhere. Not sure why I tried so hard to eat here, but the cash only thing was the final kicker despite having cash.
Robert Crews
Vomitous Garbage. Took an hour and a half to deliver. Rude service. Rancid food. Avoid at all cost. This place should be shut down.
If I could give less I would!!! Website was having issues, the "order center" transfered me to "the local store" but the ... guy... on the other end apparently cannot say more than one word at a time. No offer to help, no offer for a manager, hung up on me because I asked him to ELABORATE... like how am I supposed to know I was transfered to the wrong store. Will NEVER EVER use this Dominos. Round Table it is.
Kassy Menera
I tried to order delivery and after we were told it would take 20 minutes it was in the quality assurance status for over 40 minutes on top of the initial 20 minutes they took to make it so at that point we cancelled it and gave up. Canāt leave a review for food because at that point I couldnāt even get the food
I haven't had a good experience with dominos pizza for awhile now. . My order was right on the 1st pizza the 2nd one was supposed to be like my 1st order and it was wrong. The delivery person was supposed to leave by my door but instead the driver called me told me to come downstairs gave me my order and threw the receipt All wrinkled up and put on pizza box. Told driver he was supposed to bring my order to my door just laughed at me. I'm not a happy customer so I don't truly know if I'll be ordering from Domino's Pizza store #7925 on 5th avenue in redwood city. The time's that I've called to complain it's like they don't care it makes me feel Domino's pizza š is right and customers are wrong. I'm going to try getting a hold of the corporate office about this situation among previous time's I've orders as I feel like they don't care
Atmosphere: 3
Food: 3
Service: 3
The person the on the phone at the location hung up on me in the middle of my question. I never did get my question answered. Also, I had to repeat my order 2 more times after giving it already. They dont listen. They are not courteous.
Service: 1
To the cute girl at the register,
This was my first time ordering from this Dominoās locationāand itās probably my last. I actually like Dominoās pizza, and I might order from the brand again, but never from this store.
I ordered delivery because I didnāt have time to go out. The driver showed up without the Stuffed Cheesy Bread I paid for. Instead of admitting the mistake or even bothering to check his vehicle, he insisted he delivered everythingāas if I was trying to scam him for $9. Thatās what really pissed me off.
Let me be clear: I always order food through DoorDash, and they always provide photo proof that all items have been delivered. Iāve never had a single item missing. I always leave a good tip because I respect delivery drivers, and they usually treat my food with that same respect. But this time, Dominoās decided to use their own delivery serviceāand they completely screwed it up.
Instead of offering a simple apology or checking the car to see if he forgot the item, the driver just kept saying he delivered everything. Itās the way he said it tooālike I was lying and trying to pull a fast one over $9. Thatās the part I canāt get over.
The store staff were just as badārude, dismissive, and completely unhelpful. Then they told me I had to drive to the store to get a refund. Are you serious? Your driver messes up, and now Iām supposed to waste my time and gas fixing your mistake?
Eventually, the driver came back 30 minutes later with the missing itemābut by that point, I didnāt even want it. I told him to keep the $9 and the $5 tip. I didnāt care about the money. I just wanted to be treated with basic decency.
But after all that disrespect and delay, I didnāt even trust the food anymore. Who knows what he did to it out of spite? I threw it in the trash.
Absolutely unacceptable experience.
Atmosphere: 1
Food: 1
Service: 1
The crust was not cooked through. Sauce was runny. Not very many toppings. I got a Deluxe. So not happy.
The last Dominoās pizza I had was about 5 yrs ago. That was really good. Very disappointed.
Food: 1
I ordered pick up through delivery and never showed up. The driver said that he delivered to me I have cameras he never showed up or anything no refund or nothing and he says heās the manager. I guess that the driverās take the pizzas and take them to who knows where maybe they eat them but I wasnāt home. My kid and my wife wasnāt able to have food and I called the manager and they told me that he delivered the food I told him no I have cameras and he told me that I was speaking to the manager called Steve.
Bad Dominoās experience.
Since this pla e changed ownership a few years back, it's food quality, taste and service went down the drain. The new owner skim on ingredients to save money and increase profits, it's a scam really. I love domino's pizza but I'm switching to pizza hut . I just got a Philly steak sandwich with barely any cheese on and a couple pieces of meat on it, it's a disgrace.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and the used one of the online coupons but website kept overcharging me and it took multiple attempts for the coupon price to apply. Then when the pizzas were on the way, I got a call stating it would be late. Then over 30 minutes later it all of a sudden tells me it was delivered when it wasn't. Nobody notified me and I had to call to find out what's going on. They told me they are still on the way and it'll be another 5 minutes. It finally arrived over 20 minutes later and was cold. On top of that they skimped out on the toppings and barely got any mushrooms on it. I'm done with this place, terrible service overall.
Atmosphere: 1
Food: 1
Service: 1
Went to the Dominos on 100 5th Avenue in Redwood City primarily because my son working at a different Dominos had received promotional offers for friends and family $5 for a medium 1-topping stuffed crust pizza. I ordered two. In the store they refused to accept the cards and would not interchange my full price order for any mix and match offers. Ended up paying $46 for the two pizzas. The two guys in the store were extremely rude and refused to check up on the matter. Canāt complain about the pizzas they were great but the overall experience was substandard.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
They should close until several issues are addressed. Phones down, cash only, no rewards partipation. Parking lot is such a hot mess it would be an improvement if it weren't paved or curbed. Had to go elsewhere. Not sure why I tried so hard to eat here, but the cash only thing was the final kicker despite having cash.
Vomitous Garbage. Took an hour and a half to deliver. Rude service. Rancid food. Avoid at all cost. This place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Great staff good food overall 10/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Pepperoni Pizza
If I could give less I would!!! Website was having issues, the "order center" transfered me to "the local store" but the ... guy... on the other end apparently cannot say more than one word at a time. No offer to help, no offer for a manager, hung up on me because I asked him to ELABORATE... like how am I supposed to know I was transfered to the wrong store. Will NEVER EVER use this Dominos. Round Table it is.
I tried to order delivery and after we were told it would take 20 minutes it was in the quality assurance status for over 40 minutes on top of the initial 20 minutes they took to make it so at that point we cancelled it and gave up. Canāt leave a review for food because at that point I couldnāt even get the food
Service: 1
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