Food was excellent. Is kinda weird when you walk in, order on kiosk, and a few minutes later, you're food comes out, and you never interacted with a human. I guess it's the sign of the times now
Atmosphere: 4
Food: 5
Service: 4
Rex Cripe
Mainly used drive-thru, friendly service for dinner and late night service.
Atmosphere: 3
Food: 3
Service: 4
Mike Bregante
Got there a little bit after 1:00 in the afternoon only one at the counter and stood there for 15 minutes before I got waited on.
Atmosphere: 4
Food: 4
Service: 3
Campus Pharmacy
Avoid This Location – Hostile Staff, EBT Refusal, and Unprofessional Conduct
I regrettably visited this Taco Bell on May 20, 2025, at 9:35 PM PST, and experienced one of the worst fast-food interactions of my life. This location’s staff demonstrated blatant disregard for federal EBT protocols, customer rights, and basic professionalism. Here’s a breakdown of what happened:
1. EBT Payment Refusal & Ignored Protocols I attempted to pay using my EBT card, which this location claims to accept as part of California’s Restaurant Meals Program (RMP). When the cashier, Jorge, stated their EBT machine was broken, I informed him about the mandatory manual voucher process required by USDA regulations (7 CFR § 274.6). Instead of complying, he ignored my request and repeated, “It’s broken,” refusing to contact a supervisor or attempt alternative methods.
2. Hostile Staff Escalation After 10+ minutes of being ignored, shift lead Elise stormed to the window, yelling, “Get out of the drive-thru or we’ll call the police!” When I insisted on speaking to a manager, she falsely claimed none were available. Her aggressive tone and threats created a hostile environment, which I recorded (legal in California’s public drive-thru spaces). Elise then wrongly accused me of violating her “rights” by recording, showcasing a clear misunderstanding of privacy laws.
3. Impact on Other Customers Three vehicles behind me abandoned their orders after witnessing this confrontation. The staff’s unprofessionalism didn’t just affect me—it cost Taco Bell $40+ in lost sales and deterred hungry customers.
Pattern of Poor Service This isn’t an isolated incident. Existing Yelp reviews (e.g., “Employees don’t talk to you... completely ignored” and “Miscommunication and forgetful with people’s orders”) confirm systemic issues. The lack of training on EBT protocols and customer service is glaring.
What You Should Do EBT Users: Avoid this location. Visit the El Camino Real Taco Bell instead, which honors manual vouchers.
All Customers: Save yourself the stress. Staff here prioritize speed over accuracy or courtesy.
Final Note to Management Your team needs urgent retraining on:
USDA manual voucher procedures for EBT outages
De-escalation tactics (CA Labor Code § 6401.7)
Public recording rights (CA Penal Code § 632)
Until changes are made, I strongly advise others to steer clear.
Atmosphere: 2
Food: 3
Service: 1
andikmh
They processed my order wrong but were willing to fix it.
Atmosphere: 3
Food: 4
Service: 3
Tesla Whipple
Dear owner of this franchise this location sucks. Poor food poor service poor atmosphere. Repair your restrooms as kids can get locked in bathroom with pedofiler, cashiers need to speak English for the purpose of customized orders. Need to do better. Redwood City, CA location
Atmosphere: 1
Food: 1
Service: 1
Seka Sala
Dear owner of this franchise this location sucks. Poor food poor service poor atmosphere. Repair your restrooms as kids can get locked in bathroom with pedofiler, cashiers need to speak English for the purpose of customized orders. Need to do better. Redwood City, CA location
Atmosphere: 1
Food: 1
Service: 1
Maria L Chavez
The Redwood City whipple location on Sunday 2/23 Asked for chalupa combo and got one and Cesar would NOt give me the rest of my meal or the Sprite he wanted me to go through the drive thru again! Even though nobody was behind me we left hungry back to San
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mexican Pizza, Soft Taco
Curtis Robinson
Check everything in your bag before driving away! Drive through guy didn’t give me my steak burrito that I paid for on Sunday at 2pm.
Atmosphere: 3
Food: 2
Service: 1
annel Munguia
Very bad service They always deliver wrong and incomplete orders.
Order inaccurate. Prefer you to use app or kiosk vs person. Orders consistently incorrect. Would recommend an alternate TB if you are not stuck working or living near here.
Atmosphere: 3
Food: 1
Service: 2
Ahmad Abuirbaileh
The food is not clean and the potatoes are good and the order takes a long time
Atmosphere: 1
Food: 2
Service: 1
Praveen Reddy
Person at the register has some problem taking orders - BS guy
Look at the rotten chicken nuggets he gave it to us. Price - $7.49 is it really worth it?
Atmosphere: 1
Food: 1
Service: 1
Jessica Vo
this location constantly messes up your order 🙁 when i ask for the vegetarian version of a burrito they give me one with meat and they also are always missing items
Service: 1
David Guzman
I waited 40 minutes for a pick up order. They made us go around the drive thru several times
Food was excellent. Is kinda weird when you walk in, order on kiosk, and a few minutes later, you're food comes out, and you never interacted with a human. I guess it's the sign of the times now
Atmosphere: 4
Food: 5
Service: 4
Mainly used drive-thru, friendly service for dinner and late night service.
Atmosphere: 3
Food: 3
Service: 4
Got there a little bit after 1:00 in the afternoon only one at the counter and stood there for 15 minutes before I got waited on.
Atmosphere: 4
Food: 4
Service: 3
Avoid This Location – Hostile Staff, EBT Refusal, and Unprofessional Conduct
I regrettably visited this Taco Bell on May 20, 2025, at 9:35 PM PST, and experienced one of the worst fast-food interactions of my life. This location’s staff demonstrated blatant disregard for federal EBT protocols, customer rights, and basic professionalism. Here’s a breakdown of what happened:
1. EBT Payment Refusal & Ignored Protocols
I attempted to pay using my EBT card, which this location claims to accept as part of California’s Restaurant Meals Program (RMP). When the cashier, Jorge, stated their EBT machine was broken, I informed him about the mandatory manual voucher process required by USDA regulations (7 CFR § 274.6). Instead of complying, he ignored my request and repeated, “It’s broken,” refusing to contact a supervisor or attempt alternative methods.
2. Hostile Staff Escalation
After 10+ minutes of being ignored, shift lead Elise stormed to the window, yelling, “Get out of the drive-thru or we’ll call the police!” When I insisted on speaking to a manager, she falsely claimed none were available. Her aggressive tone and threats created a hostile environment, which I recorded (legal in California’s public drive-thru spaces). Elise then wrongly accused me of violating her “rights” by recording, showcasing a clear misunderstanding of privacy laws.
3. Impact on Other Customers
Three vehicles behind me abandoned their orders after witnessing this confrontation. The staff’s unprofessionalism didn’t just affect me—it cost Taco Bell $40+ in lost sales and deterred hungry customers.
Pattern of Poor Service
This isn’t an isolated incident. Existing Yelp reviews (e.g., “Employees don’t talk to you... completely ignored” and “Miscommunication and forgetful with people’s orders”) confirm systemic issues. The lack of training on EBT protocols and customer service is glaring.
What You Should Do
EBT Users: Avoid this location. Visit the El Camino Real Taco Bell instead, which honors manual vouchers.
All Customers: Save yourself the stress. Staff here prioritize speed over accuracy or courtesy.
Final Note to Management
Your team needs urgent retraining on:
USDA manual voucher procedures for EBT outages
De-escalation tactics (CA Labor Code § 6401.7)
Public recording rights (CA Penal Code § 632)
Until changes are made, I strongly advise others to steer clear.
Atmosphere: 2
Food: 3
Service: 1
They processed my order wrong but were willing to fix it.
Atmosphere: 3
Food: 4
Service: 3
Dear owner of this franchise this location sucks. Poor food poor service poor atmosphere. Repair your restrooms as kids can get locked in bathroom with pedofiler, cashiers need to speak English for the purpose of customized orders. Need to do better. Redwood City, CA location
Atmosphere: 1
Food: 1
Service: 1
Dear owner of this franchise this location sucks. Poor food poor service poor atmosphere. Repair your restrooms as kids can get locked in bathroom with pedofiler, cashiers need to speak English for the purpose of customized orders. Need to do better. Redwood City, CA location
Atmosphere: 1
Food: 1
Service: 1
The Redwood City whipple location on Sunday 2/23 Asked for chalupa combo and got one and Cesar would NOt give me the rest of my meal or the Sprite he wanted me to go through the drive thru again! Even though nobody was behind me we left hungry back to San
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mexican Pizza, Soft Taco
Check everything in your bag before driving away!
Drive through guy didn’t give me my steak burrito that I paid for on Sunday at 2pm.
Atmosphere: 3
Food: 2
Service: 1
Very bad service
They always deliver wrong and incomplete orders.
Service: 1
Restaurantji Recommends
Order inaccurate. Prefer you to use app or kiosk vs person. Orders consistently incorrect. Would recommend an alternate TB if you are not stuck working or living near here.
Atmosphere: 3
Food: 1
Service: 2
The food is not clean and the potatoes are good and the order takes a long time
Atmosphere: 1
Food: 2
Service: 1
Person at the register has some problem taking orders - BS guy
Look at the rotten chicken nuggets he gave it to us.
Price - $7.49 is it really worth it?
Atmosphere: 1
Food: 1
Service: 1
this location constantly messes up your order 🙁 when i ask for the vegetarian version of a burrito they give me one with meat and they also are always missing items
Service: 1
I waited 40 minutes for a pick up order. They made us go around the drive thru several times
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Triple Double Crunchwrap, Taco Supreme
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