They don’t take $100 dollar bills. First time going and never returning. 😔
Stacy Deguzman
The manager Kaylin is not fit to be a manager. She don’t have any customer service skills, she was taking orders in the drive thru and for her being the manager she couldn’t even take down an order correctly. She needs to be retrained. Don’t got to this Arby’s it is a disappointment.
Food: 1
Service: 1
Charlotte Lewis
I went to the restaurant in Foothill and Cedar on Wednesday, October 15th of this year wanting to try the steak nuggets. I went through the drive-through. It was the worst experience I have ever encountered in my 60+ years of life. I understand they were busy, but I sat at the drive-through window waiting to place an order; after nearly 20 minutes I drove to the window. There was one car in front of me and when I asked “is everything alright” because It took a long time with no one speaking, I didn’t know if they were being robbed or what. The snappy, fast food Employee says we told you we were busy. I said, I understand being busy but courtesy means you could have said ma’am we will be with you. When I asked to place my order. She told me I could go back through the drive-through. I will never ever go to that restaurant again. Given that Arby’s are few far and in between they really can’t afford to treat customers the way they treated me. This is the store again is on foothill and cedar in Rialto.
Atmosphere: 4
Food: 2
Service: 1
Vic
The food is good to eat but some of the items are pricey. Also the service needs to be better as they take a lot time to make the food and they don't have a lot of staff to help.
Atmosphere: 3
Food: 4
Service: 2
Mike
I love Roast Beef sandwhiches.......beed going to Arbys for a while.......I like the beef and cheddar with Arbys Sauce and Horsey Sauce
Atmosphere: 3
Food: 5
Service: 5
Kathy Doolen
Waited inside for over five minutes. They take the people's order in front of us, we wait another five minutes. A young lady comes up says are you ready to order. We say yes and she walks away. Very poor service we walked out and will not go back.
Jeffrey Nadelman
It's free delivery Monday. I ordered a double Arby's combo with extra cost mozzarella sticks with Italian sauce and Arby's sauce and Horsey sauce . Door Dash delivered promptly. THE ORDER WAS WRONG. No mozzarella sticks, no sauces of any kind. So, I called the Rialto Arby's and spoke with Brittany who informed me there was nothing she could do and call Door Dash. I did and received a refund from Door Dash. The receipt attached to my order was correct, the contents were not. If you have a takeout order, carefully check the bag before leaving. How hard can it be to prepare a correct order?
Atmosphere: 1
Food: 1
Service: 1
Griselda Cornejo
Horrible customer service drive-thru employee was very rude she came out aggressive.
Johana Rosas
Unfortunately I spent $44.65 for my food and they messed up my brisket sandwiches. I recieved dry meat on bread. I am very disapointed with my family's meal. I had a great experience a couple of days ago. I will not purchase my sandwiches at this location again. The only reason I did not return to get my money back is because it was almost 10pm and I did not want to go out at night again.
Food: 1
Service: 1
Martin Morales
The cashier, very angry, it seems she was more concerned about her social media than giving good service. Most of the times she was on the phone, I asked for condiments. She said there was only Arby's sauce, looking for ketchup very disappointed about her service.
Great food hot and. Crispy fries great lemonade i like the New Mac and cheese
Atmosphere: 5
Food: 5
Service: 5
Diamond Poetic Jones
When I first came to THIS Arby's, the fries were delicious! TODAY, the fries were DISGUSTING, OVERCOOKED AND THE LARGE FRIES WERE BARELY FILLED! This restaurant is SLACKING, and still refuse to hire people who actually CARE about customer service! Also, the bathrooms are ALWAYS CLOSED and they NEVER THOROUGHLY SWEEP THE DINING ROOM AREA OR THE TABLES! DISGUSTING!
I have eaten at Arby's many times. First time at this new location. The saddest excuse for an Arby's sandwich ever. They must be trying to save money because this sandwich was lacking everything! Go to a different location because this place is so cheap with their portions!
Atmosphere: 2
Food: 1
Service: 2
Jessica Trujillo
Kia gave seriously the best customer service. She really embodies customer service. Polite, funny, kind, and was helpful in processing our orders... I wanted to make sure u know she really is a neat young woman... her expressions are so funny too.... thanks Kia for helping us out and making us the apple turnovers.
They don’t take $100 dollar bills. First time going and never returning. 😔
The manager Kaylin is not fit to be a manager. She don’t have any customer service skills, she was taking orders in the drive thru and for her being the manager she couldn’t even take down an order correctly. She needs to be retrained. Don’t got to this Arby’s it is a disappointment.
Food: 1
Service: 1
I went to the restaurant in Foothill and Cedar on Wednesday, October 15th of this year wanting to try the steak nuggets. I went through the drive-through. It was the worst experience I have ever encountered in my 60+ years of life. I understand they were busy, but I sat at the drive-through window waiting to place an order; after nearly 20 minutes I drove to the window. There was one car in front of me and when I asked “is everything alright” because It took a long time with no one speaking, I didn’t know if they were being robbed or what. The snappy, fast food Employee says we told you we were busy. I said, I understand being busy but courtesy means you could have said ma’am we will be with you.
When I asked to place my order. She told me I could go back through the drive-through. I will never ever go to that restaurant again. Given that Arby’s are few far and in between they really can’t afford to treat customers the way they treated me. This is the store again is on foothill and cedar in Rialto.
Atmosphere: 4
Food: 2
Service: 1
The food is good to eat but some of the items are pricey. Also the service needs to be better as they take a lot time to make the food and they don't have a lot of staff to help.
Atmosphere: 3
Food: 4
Service: 2
I love Roast Beef sandwhiches.......beed going to Arbys for a while.......I like the beef and cheddar with Arbys Sauce and Horsey Sauce
Atmosphere: 3
Food: 5
Service: 5
Waited inside for over five minutes. They take the people's order in front of us, we wait another five minutes. A young lady comes up says are you ready to order. We say yes and she walks away. Very poor service we walked out and will not go back.
It's free delivery Monday. I ordered a double Arby's combo with extra cost mozzarella sticks with Italian sauce and Arby's sauce and Horsey sauce . Door Dash delivered promptly. THE ORDER WAS WRONG. No mozzarella sticks, no sauces of any kind. So, I called the Rialto Arby's and spoke with Brittany who informed me there was nothing she could do and call Door Dash. I did and received a refund from Door Dash. The receipt attached to my order was correct, the contents were not. If you have a takeout order, carefully check the bag before leaving. How hard can it be to prepare a correct order?
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service drive-thru employee was very rude she came out aggressive.
Unfortunately I spent $44.65 for my food and they messed up my brisket sandwiches. I recieved dry meat on bread. I am very disapointed with my family's meal. I had a great experience a couple of days ago. I will not purchase my sandwiches at this location again. The only reason I did not return to get my money back is because it was almost 10pm and I did not want to go out at night again.
Food: 1
Service: 1
The cashier, very angry, it seems she was more concerned about her social media than giving good service. Most of the times she was on the phone, I asked for condiments. She said there was only Arby's sauce, looking for ketchup very disappointed about her service.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Great food hot and. Crispy fries great lemonade i like the New Mac and cheese
Atmosphere: 5
Food: 5
Service: 5
When I first came to THIS Arby's, the fries were delicious! TODAY, the fries were DISGUSTING, OVERCOOKED AND THE LARGE FRIES WERE BARELY FILLED! This restaurant is SLACKING, and still refuse to hire people who actually CARE about customer service! Also, the bathrooms are ALWAYS CLOSED and they NEVER THOROUGHLY SWEEP THE DINING ROOM AREA OR THE TABLES! DISGUSTING!
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Market Fresh Turkey Bacon Ranch, Roast Turkey Ranch \u0026 Bacon Sandwich, An Arby's Roast Beef Cheddar Sandwich, Smokehouse Brisket, Jamocha Shake, Crinkle Fries Medium
Great service great food nice dinning area
Atmosphere: 5
Food: 5
Service: 5
I have eaten at Arby's many times. First time at this new location. The saddest excuse for an Arby's sandwich ever. They must be trying to save money because this sandwich was lacking everything! Go to a different location because this place is so cheap with their portions!
Atmosphere: 2
Food: 1
Service: 2
Kia gave seriously the best customer service. She really embodies customer service. Polite, funny, kind, and was helpful in processing our orders... I wanted to make sure u know she really is a neat young woman... her expressions are so funny too.... thanks Kia for helping us out and making us the apple turnovers.
Atmosphere: 5
Food: 5
Service: 5
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