Online ordering needs way better service from employees. Supposed to be done at certain time and done 10 minutes later after i ordered 15 minutes early ?
Atmosphere: 1
Food: 2
Service: 1
Frank DeJesus
It was 45 degrees outside and raining. Inside the dining room the a/c was blasting freezing cold, when the heater should have been on. The men's urinal was clogegd and overflowing with urine in the men's restroom. BUT THE FOOD WAS DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
Christian Ag
It's a fast food restaurant. You can't expect much. However, the cashiers are friendly, and they are always busy.
Atmosphere: 1
Food: 3
Service: 3
Karen Zavala
This El Pollo Loco location is a joke. Since they’re a franchise, you’d think they’d at least follow the real recipes but nope. The cilantro dressing they sell is literally watered down garlic water. If I’m paying for something, the very least they can do is fill the container and not hand me a cup of flavored water. It’s ridiculous, lazy, and shows they have zero pride in what they serve. Do better
Atmosphere: 1
Food: 1
Service: 1
Joe Felix
This place is terrible, I made a simple order consisting of two burritos (1 avocado chicken) (1 chipotle avocado chicken). Both burritos were falling apart in the bag and neither had labels, which in the end did not matter because both burritos were missing avocado and chipotle. I ended up receiving a tortilla with beans cheese and chicken half wrapped and thrown into a bag.
Atmosphere: 1
Food: 1
Service: 1
Charles Burden
Nice and clean inside. Food was great and fast
Jennifer Arriaga
Love the variety of food they serve here. Very friendly staff. Easy menu to read from. Prices are very reasonable.
Atmosphere: 5
Food: 5
Service: 5
Maria Torres
Very respectfully. I paid for my food forgot it when. I remembered 1hr. Passed came back and they greated me verry well no problem at all made jokes about all good
Everytime we order thru drive thru my order always seems not correct, after I repeated myself more than once on what I dont want on my double chicken tostada bowl. They always add the toppings I specifically told them not to add
Atmosphere: 2
Food: 2
Service: 2
Danyae Coleman
Very rude and unprofessional. Mostly Hispanic workers. Stood there waiting for 15 minutes before being recognized. She asked me to use the machine to order. I then told her I'm not able to. I'm gonna need help. So she helped another Hispanic guy. Then walked away. And as customers came in she helped them. I said I thought I was next. Her response, well what do you want with broken English. I said I been here 30 minutes! I told you. I just walked out. I'm a Black 50 year old man. I believe that was the problem. I will be investigating. Lawsuit. Discrimination.
Atmosphere: 1
Service: 1
Fernando Anchondo
Stick to the chicken. The tacos and burritos don't really have much flavor to them because they don't add additional seasonings to them.
Friendly staff.
Meat on regular bowls
Seem to be leftovers...
Atmosphere: 3
Food: 2
Service: 4
Online ordering needs way better service from employees. Supposed to be done at certain time and done 10 minutes later after i ordered 15 minutes early ?
Atmosphere: 1
Food: 2
Service: 1
It was 45 degrees outside and raining. Inside the dining room the a/c was blasting freezing cold, when the heater should have been on. The men's urinal was clogegd and overflowing with urine in the men's restroom. BUT THE FOOD WAS DELICIOUS 😋
Atmosphere: 5
Food: 5
Service: 5
It's a fast food restaurant. You can't expect much. However, the cashiers are friendly, and they are always busy.
Atmosphere: 1
Food: 3
Service: 3
This El Pollo Loco location is a joke. Since they’re a franchise, you’d think they’d at least follow the real recipes but nope. The cilantro dressing they sell is literally watered down garlic water. If I’m paying for something, the very least they can do is fill the container and not hand me a cup of flavored water.
It’s ridiculous, lazy, and shows they have zero pride in what they serve. Do better
Atmosphere: 1
Food: 1
Service: 1
This place is terrible, I made a simple order consisting of two burritos (1 avocado chicken) (1 chipotle avocado chicken). Both burritos were falling apart in the bag and neither had labels, which in the end did not matter because both burritos were missing avocado and chipotle. I ended up receiving a tortilla with beans cheese and chicken half wrapped and thrown into a bag.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean inside. Food was great and fast
Love the variety of food they serve here. Very friendly staff. Easy menu to read from. Prices are very reasonable.
Atmosphere: 5
Food: 5
Service: 5
Very respectfully. I paid for my food forgot it when. I remembered 1hr. Passed came back and they greated me verry well no problem at all made jokes about all good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everytime we order thru drive thru my order always seems not correct, after I repeated myself more than once on what I dont want on my double chicken tostada bowl. They always add the toppings I specifically told them not to add
Atmosphere: 2
Food: 2
Service: 2
Very rude and unprofessional. Mostly Hispanic workers. Stood there waiting for 15 minutes before being recognized. She asked me to use the machine to order. I then told her I'm not able to. I'm gonna need help. So she helped another Hispanic guy. Then walked away. And as customers came in she helped them. I said I thought I was next. Her response, well what do you want with broken English. I said I been here 30 minutes! I told you. I just walked out. I'm a Black 50 year old man. I believe that was the problem. I will be investigating. Lawsuit. Discrimination.
Atmosphere: 1
Service: 1
Stick to the chicken. The tacos and burritos don't really have much flavor to them because they don't add additional seasonings to them.
Atmosphere: 4
Food: 3
Service: 4
Very poor customer service at drive thru
Service: 1
Great 👍
Atmosphere: 5
Food: 5
Service: 5
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