Had to wait 20 minutes just to have someone to make our mobile order and the kept ignoring us
Atmosphere: 1
Food: 1
Service: 1
Armando Gutierrez
Food tasted fresh & the staff was great.
Atmosphere: 5
Food: 5
Service: 5
Adriana Naranjo
Friendly service, got greeted within seconds and got my 2 salads within minutes.
Atmosphere: 5
Food: 5
Service: 5
Julio \u0026 Carmen Perez
The chicken was good and juicy. The customer service was good. The restaurant was clean and has a cool atmosphere
Atmosphere: 5
Food: 5
Service: 5
HUGO AYALA
I live across the street from this location and I come here more times that I care to remember, however, I've always have done drive thru. Today the line was insane so I decided to go order inside and to my surprise the attendant with an attitude told me she couldn't take my order that they have two monitors there to order... I'm savy and very well manage technology but I couldn't customize my order the way I like it. So after playing with the screen for a few minutes I decided I was in the wrong place and took myself to the next door fast food joint were I was greeted with joy. Next time I crave Pollo Loco I most likely will drive to the location in Fontana and may never stop here again. I know Pollo Loco will not go out of business for losing a customer but I would highly recommend the store manager to reconsider how you train your employees to greet your customers and make efforts to help regardless if you have automated service.
Atmosphere: 1
Food: 4
Service: 1
Veronica Balderas
Ordered a double chicken tostada salad. And this is what we got. Wheres the double chicken at? Same thing with a quesadilla i got. Only 3 pieces of chicken😤
Atmosphere: 1
Food: 1
Service: 1
Daisy Mota
In today’s day pollo loco has tons of competition, there’s many options to choose from just in the Renaissance Prkwy Shopping Center. I wash shocked when I opened my green salsa quesadilla the top piece only had 2 small pieces of chicken. I tried this quesadilla for the first time at a different location in chino and absolutely loved it! The quesadilla was so full I was expecting the same experience from this location and was sadly disappointed. As you know pollo loco is priced higher than most fast food places, I expected more than 2 pieces of chicken per slice.
Atmosphere: 1
Food: 1
Service: 1
TheEdgarincx22 yep
I live getting burritos in these place is always good and the place is always clean just the restrooms are old or it just dot get good maintenance because it looks bad
Atmosphere: 4
Food: 5
Service: 5
gordon holland
Very good service, quick and good food. No problems, no complaints. Would come again!
This food is super good & The service is realy best at the tonw inlove pollo loco en renamcece sakad cream enn cikantro dresing delicios i love do much mmmmm
Atmosphere: 5
Food: 5
Service: 5
Ning Van Oosting
Workers are very attentive
Atmosphere: 5
Food: 5
Service: 5
Betzy Villa
Great service, super duper clean, food was great, employees were very polite. I would most definitely recommend to my family!!
Atmosphere: 5
Food: 5
Service: 5
marlene arias
The chicken was very ugly, very tough and old and cold. I didn't like the food there and the tortillas weren't hot.
Had to wait 20 minutes just to have someone to make our mobile order and the kept ignoring us
Atmosphere: 1
Food: 1
Service: 1
Food tasted fresh & the staff was great.
Atmosphere: 5
Food: 5
Service: 5
Friendly service, got greeted within seconds and got my 2 salads within minutes.
Atmosphere: 5
Food: 5
Service: 5
The chicken was good and juicy.
The customer service was good.
The restaurant was clean and has a cool atmosphere
Atmosphere: 5
Food: 5
Service: 5
I live across the street from this location and I come here more times that I care to remember, however, I've always have done drive thru. Today the line was insane so I decided to go order inside and to my surprise the attendant with an attitude told me she couldn't take my order that they have two monitors there to order... I'm savy and very well manage technology but I couldn't customize my order the way I like it. So after playing with the screen for a few minutes I decided I was in the wrong place and took myself to the next door fast food joint were I was greeted with joy. Next time I crave Pollo Loco I most likely will drive to the location in Fontana and may never stop here again. I know Pollo Loco will not go out of business for losing a customer but I would highly recommend the store manager to reconsider how you train your employees to greet your customers and make efforts to help regardless if you have automated service.
Atmosphere: 1
Food: 4
Service: 1
Ordered a double chicken tostada salad. And this is what we got. Wheres the double chicken at? Same thing with a quesadilla i got. Only 3 pieces of chicken😤
Atmosphere: 1
Food: 1
Service: 1
In today’s day pollo loco has tons of competition, there’s many options to choose from just in the Renaissance Prkwy Shopping Center. I wash shocked when I opened my green salsa quesadilla the top piece only had 2 small pieces of chicken. I tried this quesadilla for the first time at a different location in chino and absolutely loved it! The quesadilla was so full I was expecting the same experience from this location and was sadly disappointed. As you know pollo loco is priced higher than most fast food places, I expected more than 2 pieces of chicken per slice.
Atmosphere: 1
Food: 1
Service: 1
I live getting burritos in these place is always good and the place is always clean just the restrooms are old or it just dot get good maintenance because it looks bad
Atmosphere: 4
Food: 5
Service: 5
Very good service, quick and good food. No problems, no complaints. Would come again!
Atmosphere: 5
Food: 5
Service: 5
Worse chicken i had it was so dried
Restaurantji Recommends
This food is super good & The service is realy best at the tonw inlove pollo loco en renamcece sakad cream enn cikantro dresing delicios i love do much mmmmm
Atmosphere: 5
Food: 5
Service: 5
Workers are very attentive
Atmosphere: 5
Food: 5
Service: 5
Great service, super duper clean, food was great, employees were very polite. I would most definitely recommend to my family!!
Atmosphere: 5
Food: 5
Service: 5
The chicken was very ugly, very tough and old and cold. I didn't like the food there and the tortillas weren't hot.
Atmosphere: 1
Food: 1
Service: 3
Too expensive for the food they are serving.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Double Chicken Tostada Salad
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