Very Disappointing Experience After Years of Loyalty
We’ve been coming to this donut shop for years and have always supported the business. However, after today, we’ll be taking our business elsewhere.
I purchased three dozen donuts for my kids’ school. Two had nuts, which were meant for me and wife. Due to allergy concerns at the school, I told the staff I didn’t want those two included in the box. I set them aside on a napkin, while paying.
The man who normally helps us—who is usually friendly—came over and, without saying anything, threw those two donuts away. I politely let him know I still wanted them, just not in the box. That’s when the woman got upset and loudly said, “You said you didn’t want the ones with nuts!” I calmly explained that I didn’t want them in the box because of allergy concerns—not that I didn’t want them at all.
Rather than resolve the issue professionally, she raised her voice and became confrontational. My wife, who was on the phone with me, could hear her yelling and even said, “Forget it—I don’t even want my donut anymore.”
All I asked was to replace the two donuts that were mistakenly thrown away with one donut with nuts. Instead, she screamed at me that I’d need to pay $1.50 for another one. I reminded her those donuts had already been paid for, but she only became more upset and continued to be rude.
I left quietly with my almost 3 dozen order, disappointed and embarrassed. The man we’re used to dealing with stood by and said nothing—not even an acknowledgment. I guess she’s the boss.
Sadly, after years of loyalty, we’ll now be looking for a new donut shop. Poor customer service, especially when there’s a simple misunderstanding, is unacceptable.
Greg Duncan
In the neighborhood for a Facebook marketplace deal. Stopped in to grab a quick donut and a coffee because I was running early. Got the little cinnamon rolls. They were delicious, melt in your mouth. I got a cuppa coffee. It was hot and fresh. The place was extremely clean, and the staff was warm and friendly. A lot of traffic here on a Sunday morning so I know it’s a popular spot well done.
Atmosphere: 5
Food: 5
Service: 5
Lucy B
This was my first time at this donut shop. It’s my new favorite. The donuts are so soft and fluffy. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Cheese, Maple Bar, Croissant, Sugar Twist, Doughnut
Miranda Leyvas
Ordered these on DoorDash. Opened box to big fresh soft donuts. I got the maple bar as it’s my overall favorite donut. Their maple was super soft and fresh.
ysidro amezquita
Service is plus...not here gentleman try to tell me how to drink my coffee..Charge me extra for creamer!!Lost a customer.
Feso Alo
Best in town for sure and i came an hour before it closed can’t imagine fresh out the oven!!!?
Carlos Carreon
The donuts are good, not spectacular but good.
Gilbert Espinoza
Donuts are pretty good. Service is not great. Inside is outdated as well.
Beatriz Alejo
Definitely recommend coming here for Fresh Donuts! The best ham& cheese croissants as well!
Justin
Basical donut shop. With rude employee or owner serving. They charge for the special creamers and wouldn't make decafe coffee for us cause he was dry.
I come in here weekly and the donuts are fresh and tasty. I usually get the ham and cheese croissants which is my favorite and the employees are friendly
Chary Silva
Very rich
erick ambriz
Bomb.com
Jen Nguyen
Wonderful service. Donuts were fresh and delicious. Will be back!
Amber Hosford
I come in here weekly and the donuts are fresh and tasty. I usually get the ham and cheese croissants which is my favorite and the employees are friendly
Very Disappointing Experience After Years of Loyalty
We’ve been coming to this donut shop for years and have always supported the business. However, after today, we’ll be taking our business elsewhere.
I purchased three dozen donuts for my kids’ school. Two had nuts, which were meant for me and wife. Due to allergy concerns at the school, I told the staff I didn’t want those two included in the box. I set them aside on a napkin, while paying.
The man who normally helps us—who is usually friendly—came over and, without saying anything, threw those two donuts away. I politely let him know I still wanted them, just not in the box. That’s when the woman got upset and loudly said, “You said you didn’t want the ones with nuts!” I calmly explained that I didn’t want them in the box because of allergy concerns—not that I didn’t want them at all.
Rather than resolve the issue professionally, she raised her voice and became confrontational. My wife, who was on the phone with me, could hear her yelling and even said, “Forget it—I don’t even want my donut anymore.”
All I asked was to replace the two donuts that were mistakenly thrown away with one donut with nuts. Instead, she screamed at me that I’d need to pay $1.50 for another one. I reminded her those donuts had already been paid for, but she only became more upset and continued to be rude.
I left quietly with my almost 3 dozen order, disappointed and embarrassed. The man we’re used to dealing with stood by and said nothing—not even an acknowledgment. I guess she’s the boss.
Sadly, after years of loyalty, we’ll now be looking for a new donut shop. Poor customer service, especially when there’s a simple misunderstanding, is unacceptable.
In the neighborhood for a Facebook marketplace deal. Stopped in to grab a quick donut and a coffee because I was running early. Got the little cinnamon rolls. They were delicious, melt in your mouth. I got a cuppa coffee. It was hot and fresh. The place was extremely clean, and the staff was warm and friendly. A lot of traffic here on a Sunday morning so I know it’s a popular spot well done.
Atmosphere: 5
Food: 5
Service: 5
This was my first time at this donut shop. It’s my new favorite. The donuts are so soft and fluffy. I definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Cheese, Maple Bar, Croissant, Sugar Twist, Doughnut
Ordered these on DoorDash. Opened box to big fresh soft donuts. I got the maple bar as it’s my overall favorite donut. Their maple was super soft and fresh.
Service is plus...not here gentleman try to tell me how to drink my coffee..Charge me extra for creamer!!Lost a customer.
Best in town for sure and i came an hour before it closed can’t imagine fresh out the oven!!!?
The donuts are good, not spectacular but good.
Donuts are pretty good. Service is not great. Inside is outdated as well.
Definitely recommend coming here for Fresh Donuts! The best ham& cheese croissants as well!
Basical donut shop. With rude employee or owner serving. They charge for the special creamers and wouldn't make decafe coffee for us cause he was dry.
Restaurantji Recommends
I come in here weekly and the donuts are fresh and tasty. I usually get the ham and cheese croissants which is my favorite and the employees are friendly
Very rich
Bomb.com
Wonderful service. Donuts were fresh and delicious. Will be back!
I come in here weekly and the donuts are fresh and tasty. I usually get the ham and cheese croissants which is my favorite and the employees are friendly
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