I had a nightmare visit on Sunday 7/20/25 at the North Rialto store 186 E Easton st. 3:45 pm. Me and my wife ordered a large sandwich. A very nice associate started the process. Another younger associate walked up, she looked like she just started her shift or coming off break. The girl that started the order asked the younger worker if she could finish as the store was getting busy. The younger rude associate looked bothered and walked up to counter. She never said a word, just started at me looking annoyed. After a 5 second awkward silence I finally said we only wanted 1/2 Mike’s way. She started the process again never asking me ANY questions about how I wanted the other 1/2 prepared. Again I started the conversation and proceeded to tell her what I wanted on the sandwich. Every time I mentioned something she would look up at me with a weird cold stare. The whole experience was way too strange. As she started to wrap my sandwich I asked if she could individually wrap them. She did not get into other staring match this time, she simply put both hand on the counter looking down and saying “I already started “. I said no you didn’t but never mind. As she was ringing us up I asked her why she was being so rude. Her reply was “ I did my job” at that point the associate that we started with apologized for the others behavior. I asked for the manager and both said they didn’t know. The first girl said she was filling in from another store. The rude girl said her name was Melody but she was reluctant to give me her name and I doubt that was it. I’ve emailed corporate and they replied this morning saying they are looking into matter. I visit Jersey Mike’s regularly. I’m on the rewards plan and I’ve NEVER experienced this type of service/ behavior. Zero stars for this store/sssoc
Atmosphere: 1
Food: 3
Service: 1
Linda Jordan
I feel like it’s just this location, because I love JM subs but I will never spend money here again. They weren’t busy, I called ahead and ordered, it wasn’t ready and it took forever to make two six inch sandwiches and completely screwed them up. So disappointing 😤
Atmosphere: 1
Food: 2
Service: 1
Emmett Hazelwood
I wish I had paid better attention. I wanna say her name was Candace. She’s the new general manager of the South Rialto store and her attitude is freaking amazing. It was like watching a comedy show great atmosphere great customer service.
Atmosphere: 5
Food: 5
Service: 5
Claudia Wence
Jersey subs always taste good Always prepared with fresh veggies Friendly staff
Tahirah Lee
They always make my sandwich exactly how I like it...I love JM
Atmosphere: 5
Food: 5
Service: 5
Dan Alamillo
Bad service at this location
Atmosphere: 1
Food: 4
Service: 1
shawntae johnson
I went to Jersey Mike's todayAnd I like how when I walked in the young lady was talking and greeting me. But when it came to making my sandwichShe never changed her gloves and she wiped them gloves on her apron and tried to make my sandwich with With the same gloves. That's nasty and her apron was dirty
dominic hidalgo
2 times I’ve ordered from here and it sucked ordered a 13 mikes way didnt get no olive oil and vinegar then ordered a bowl and it was even chopped up over this store
Arlena Renee
I recently placed an order for pickup at your location. Unfortunately, I was disappointed to find that despite calling in advance, I had to wait an additional 40 minutes for my order to be made. This delay was frustrating and inconvenient. Due to this poor experience, I will not be returning to this location again for lunch or any other visit. I hope you’ll address this issue to prevent future customers from having the same frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
Cassandra
The food was delicious!! Staff friendly, clean atmosphere. I would definitely recommend and return to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Chicken Cheese Steak
Giant cheese steak, and a veggie sandwich for the wife!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jersey Mike's Famous Philly Sub
Amber Dugais
I called and placed my order at 4:05pm I should have asked for a name but I never have a problem placing my order over the phone at the other location on riverside. I told her somebody was on there way to pick it up my son gets there there's no order for the name I gave her. Then try to say i called the wrong location and i comfirmed with her over the phone the location. Then my son had to stand in line place the order the guy I gave directions the directions on speaker!!! For him to still didn't get it right so he was trying to charge extra and I told him to substitute not add extra take off the pepperoni. He gonna say I made the sandwich already... I told him to take it off not my fault. Incompetent worse customer service I spoke to cicila or something like that and asked her if I had spoke to her and she said no ? ok somebody lying terrible.
I had a nightmare visit on Sunday 7/20/25 at the North Rialto store 186 E Easton st. 3:45 pm. Me and my wife ordered a large sandwich. A very nice associate started the process. Another younger associate walked up, she looked like she just started her shift or coming off break. The girl that started the order asked the younger worker if she could finish as the store was getting busy. The younger rude associate looked bothered and walked up to counter. She never said a word, just started at me looking annoyed. After a 5 second awkward silence I finally said we only wanted 1/2 Mike’s way. She started the process again never asking me ANY questions about how I wanted the other 1/2 prepared. Again I started the conversation and proceeded to tell her what I wanted on the sandwich. Every time I mentioned something she would look up at me with a weird cold stare. The whole experience was way too strange. As she started to wrap my sandwich I asked if she could individually wrap them. She did not get into other staring match this time, she simply put both hand on the counter looking down and saying “I already started “. I said no you didn’t but never mind. As she was ringing us up I asked her why she was being so rude. Her reply was “ I did my job” at that point the associate that we started with apologized for the others behavior. I asked for the manager and both said they didn’t know. The first girl said she was filling in from another store. The rude girl said her name was Melody but she was reluctant to give me her name and I doubt that was it. I’ve emailed corporate and they replied this morning saying they are looking into matter. I visit Jersey Mike’s regularly. I’m on the rewards plan and I’ve NEVER experienced this type of service/ behavior. Zero stars for this store/sssoc
Atmosphere: 1
Food: 3
Service: 1
I feel like it’s just this location, because I love JM subs but I will never spend money here again. They weren’t busy, I called ahead and ordered, it wasn’t ready and it took forever to make two six inch sandwiches and completely screwed them up. So disappointing 😤
Atmosphere: 1
Food: 2
Service: 1
I wish I had paid better attention. I wanna say her name was Candace. She’s the new general manager of the South Rialto store and her attitude is freaking amazing. It was like watching a comedy show great atmosphere great customer service.
Atmosphere: 5
Food: 5
Service: 5
Jersey subs always taste good
Always prepared with fresh veggies
Friendly staff
They always make my sandwich exactly how I like it...I love JM
Atmosphere: 5
Food: 5
Service: 5
Bad service at this location
Atmosphere: 1
Food: 4
Service: 1
I went to Jersey Mike's todayAnd I like how when I walked in the young lady was talking and greeting me. But when it came to making my sandwichShe never changed her gloves and she wiped them gloves on her apron and tried to make my sandwich with With the same gloves. That's nasty and her apron was dirty
2 times I’ve ordered from here and it sucked ordered a 13 mikes way didnt get no olive oil and vinegar then ordered a bowl and it was even chopped up over this store
I recently placed an order for pickup at your location. Unfortunately, I was disappointed to find that despite calling in advance, I had to wait an additional 40 minutes for my order to be made. This delay was frustrating and inconvenient. Due to this poor experience, I will not be returning to this location again for lunch or any other visit. I hope you’ll address this issue to prevent future customers from having the same frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious!! Staff friendly, clean atmosphere. I would definitely recommend and return to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Chicken Cheese Steak
Restaurantji Recommends
40 minutes waiting for a sandwich and they didn't have people
Atmosphere: 1
Food: 4
Service: 1
Jersey Mike's has great subs but the location kinda sucks because it's in a high traffic area with limited parking plus a In and Out burger joint.
Parking: Not great.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Bacon Ranch Chicken Cheese Steak
Giant cheese steak, and a veggie sandwich for the wife!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jersey Mike's Famous Philly Sub
I called and placed my order at 4:05pm I should have asked for a name but I never have a problem placing my order over the phone at the other location on riverside. I told her somebody was on there way to pick it up my son gets there there's no order for the name I gave her. Then try to say i called the wrong location and i comfirmed with her over the phone the location. Then my son had to stand in line place the order the guy I gave directions the directions on speaker!!! For him to still didn't get it right so he was trying to charge extra and I told him to substitute not add extra take off the pepperoni. He gonna say I made the sandwich already... I told him to take it off not my fault. Incompetent worse customer service I spoke to cicila or something like that and asked her if I had spoke to her and she said no ? ok somebody lying terrible.
Atmosphere: 1
Food: 1
Service: 1
Addicting!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: The Original Italian
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