mobile order a plate and a bowl. i go to pick it up, and i get two bowls and missing an entree. the sizing is smaller than a plate, but she argues with me that its the same proportions and shell give me the entree on the side. its frustrating because i never want to be that person, but also read the orders better. i now payed more for less food, and got told its the same proportions when it is not at all. otherwise why is there a price difference and food portion size from a bowl and entree. its just stupid. next time read the labels better and dont argue saying its the same proportions because i might as well shouldve gotten a bowl for what i received. utterly dumb.
Atmosphere: 1
Food: 2
Service: 1
Jorge M
Fake advertising on the hrs they say they open at 9 but is a lie . Is 9:07 and they told us to wait 30 min.
Service: 1
Skarce Voxan
I got food poisening & had to throw everything away. "Womp Womp" I guess ??
Atmosphere: 3
Food: 1
Service: 3
Slayer_22
Food was good. Nothing special.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Orange Chicken
Daneta Calderon-Vital
I had a planned family event recently and placed an order. Days prior to the family event i had to make changes to the order. I spoke to Julie one of the managers at the Rialto location who was very helpful and helped to get the order adjusted and ready to pick up. Julie remembered me and took care of our order on the day of and helped me to get the order into my car. I will return to this location in the future due to the great customer service!
Choose 3 mains of the largest size + 1 rice or noodles. Orange chicken + Chinese stir-fried beef? I think the combination was the best. Chinese kimbap heaven!
Atmosphere: 4
Food: 5
Service: 4
sin mex
✅️✅️✅️??
Atmosphere: 5
Food: 5
Service: 5
Tirso Albay
The food was delicious and freshly made. Very kind staff. Great location, didn't expect much but was pleasantly surprised! Will be back here again soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein, Orange Chicken
Adnan Karim
I have to say, I was taken aback by the negative buzz surrounding this Panda Express in Rialto. My wife and I decided to give it a try last Wednesday, and we were pleasantly surprised by our experience. Upon walking in, we found the restaurant to be moderately clean and inviting - definitely not the chaotic atmosphere that some reviews suggested!
The ambiance was actually quite decent; it had a relaxed vibe that made it perfect for enjoying dinner. What truly stood out was the service. Right from the get-go, the staff greeted us warmly and attended to our needs promptly.
The food was fresh, warm, and absolutely delicious! We ordered a variety of dishes (Chow Mein, Fried Rice, Kung Pao Chicken, Beijing Beef, Mushroom Chicken, and String Bean Chicken Breast), and each one was executed perfectly - packed with flavor and cooked just right. I think people often forget how consistent and tasty Panda Express can be, and it’s easy to see that the Rialto location takes that to heart. Plus, the prices are right in line with what you’d expect from any other Panda Express, so it was a win-win!
In our experience, everything was on point, from the service to the food quality. Honestly, we walked out with happy bellies and no complaints to whatsoever. We left with a positive impression and are looking forward to visiting again.
Parking: This place is always busy, therefore sometimes it’s difficult to find parking.
Always fresh an when it isn't I ask them if they can make it fresh an they always say sure an then yell for it to be made never have a problem when I come here
Went to the drive thru tonight for a three entree plate, was told to hold on a minute and i politely replied "take your time", ...... that apparently was my first mistake. After about 3-4 minutes, girl asks what id like to order, as i proceed to tell her id like a three entree plate with all chowmein, her response was " would you like chowmein or rice" i repeated my order of chowmein, and then as i ordered two of the three items, i was told to "hold on" mid order. I then waited aboit 2-3 minutes, and a different girl then asked me what i wanted again. I repeated my order, again and finished with "that will be all". Girl replied "well if thats all, pull up". Irritated at this point but not yet mad, i finally got to the window, and asked what my total was, the girl responded..."what did you order again, so for the third time i reapeated my order in clear detail. The girl then rolled her eyes at me and walked away and another female worker approached the window, and asked me for a fourth time what i ordered....i now asked to speak with the manager clearly being quite upset. Now here "Liz" the manager enters the story, when she came to the window i explained what had happened, and she responded " ill see what i can do" "what did you order" so i told her with a bit of irritation stating this would be my fifth time repeating my order, and i still have not been told my total, she then rolled her eyes at me and got an attitude and asked if the shrimp i ordered was honey walnut or spicy, with quite a smirk on her face as if she was intentionally trying to irritate me further. She then walked away and i waited for 5-6 maybe 7 minutes i then just drove off not even wanting the food anymore. This establishment has never been uphill so i cant say it went downhill, ever since Liz has been manager of this place, its nothing but constant attitude and horribly trained employee's. Sad to say with the new wage increase, the owner will lose business more and more until this is resolved, either retrain Liz or find someone who'll treat the consumer with respect and appreciation. Tonight was my last visit to that location.
David Allison
Just what you would expect. Tasty, hot and decent flavors. Not amazing food… but a good, solid,reliable meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Pepper Chicken with Brown Rice and Mixed Vegetables
William Roberts
Food is always fresh and hot and customer service is great
Atmosphere: 4
Food: 4
Service: 4
Mario Pinto
Food was good, portions are small though Roxy was really kind and helpful
mobile order a plate and a bowl. i go to pick it up, and i get two bowls and missing an entree. the sizing is smaller than a plate, but she argues with me that its the same proportions and shell give me the entree on the side. its frustrating because i never want to be that person, but also read the orders better. i now payed more for less food, and got told its the same proportions when it is not at all. otherwise why is there a price difference and food portion size from a bowl and entree. its just stupid. next time read the labels better and dont argue saying its the same proportions because i might as well shouldve gotten a bowl for what i received. utterly dumb.
Atmosphere: 1
Food: 2
Service: 1
Fake advertising on the hrs they say they open at 9 but is a lie . Is 9:07 and they told us to wait 30 min.
Service: 1
I got food poisening & had to throw everything away. "Womp Womp" I guess ??
Atmosphere: 3
Food: 1
Service: 3
Food was good. Nothing special.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Orange Chicken
I had a planned family event recently and placed an order. Days prior to the family event i had to make changes to the order. I spoke to Julie one of the managers at the Rialto location who was very helpful and helped to get the order adjusted and ready to pick up. Julie remembered me and took care of our order on the day of and helped me to get the order into my car. I will return to this location in the future due to the great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Rice & Chow Mein Orange Chicken & Teriyaki Chicken, Chow Mein, Fried Rice, Orange Chicken
Choose 3 mains of the largest size + 1 rice or noodles.
Orange chicken + Chinese stir-fried beef? I think the combination was the best. Chinese kimbap heaven!
Atmosphere: 4
Food: 5
Service: 4
✅️✅️✅️??
Atmosphere: 5
Food: 5
Service: 5
The food was delicious and freshly made. Very kind staff. Great location, didn't expect much but was pleasantly surprised! Will be back here again soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein, Orange Chicken
I have to say, I was taken aback by the negative buzz surrounding this Panda Express in Rialto. My wife and I decided to give it a try last Wednesday, and we were pleasantly surprised by our experience. Upon walking in, we found the restaurant to be moderately clean and inviting - definitely not the chaotic atmosphere that some reviews suggested!
The ambiance was actually quite decent; it had a relaxed vibe that made it perfect for enjoying dinner. What truly stood out was the service. Right from the get-go, the staff greeted us warmly and attended to our needs promptly.
The food was fresh, warm, and absolutely delicious! We ordered a variety of dishes (Chow Mein, Fried Rice, Kung Pao Chicken, Beijing Beef, Mushroom Chicken, and String Bean Chicken Breast), and each one was executed perfectly - packed with flavor and cooked just right. I think people often forget how consistent and tasty Panda Express can be, and it’s easy to see that the Rialto location takes that to heart. Plus, the prices are right in line with what you’d expect from any other Panda Express, so it was a win-win!
In our experience, everything was on point, from the service to the food quality. Honestly, we walked out with happy bellies and no complaints to whatsoever. We left with a positive impression and are looking forward to visiting again.
Parking: This place is always busy, therefore sometimes it’s difficult to find parking.
Wheelchair accessibility: Wheelchair accessible entrance.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Beijing Beef, Chow Mein, Plate, Fortune Cookies, Honey Walnut Shrimp, Family Meal, Chicken Egg Roll, Fried Rice, Orange Chicken, Mushroom Chicken, Bigger Plate, Broccoli Beef, Bowl
Always fresh an when it isn't I ask them if they can make it fresh an they always say sure an then yell for it to be made never have a problem when I come here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chow Mein, Teriyaki Chicken, Honey Walnut, Orange Chicken
Restaurantji Recommends
They take forever to give orders!!!!!!!!!!!!!!
Atmosphere: 1
Food: 2
Service: 1
Went to the drive thru tonight for a three entree plate, was told to hold on a minute and i politely replied "take your time", ...... that apparently was my first mistake. After about 3-4 minutes, girl asks what id like to order, as i proceed to tell her id like a three entree plate with all chowmein, her response was " would you like chowmein or rice" i repeated my order of chowmein, and then as i ordered two of the three items, i was told to "hold on" mid order. I then waited aboit 2-3 minutes, and a different girl then asked me what i wanted again. I repeated my order, again and finished with "that will be all". Girl replied "well if thats all, pull up". Irritated at this point but not yet mad, i finally got to the window, and asked what my total was, the girl responded..."what did you order again, so for the third time i reapeated my order in clear detail. The girl then rolled her eyes at me and walked away and another female worker approached the window, and asked me for a fourth time what i ordered....i now asked to speak with the manager clearly being quite upset. Now here "Liz" the manager enters the story, when she came to the window i explained what had happened, and she responded " ill see what i can do" "what did you order" so i told her with a bit of irritation stating this would be my fifth time repeating my order, and i still have not been told my total, she then rolled her eyes at me and got an attitude and asked if the shrimp i ordered was honey walnut or spicy, with quite a smirk on her face as if she was intentionally trying to irritate me further. She then walked away and i waited for 5-6 maybe 7 minutes i then just drove off not even wanting the food anymore. This establishment has never been uphill so i cant say it went downhill, ever since Liz has been manager of this place, its nothing but constant attitude and horribly trained employee's. Sad to say with the new wage increase, the owner will lose business more and more until this is resolved, either retrain Liz or find someone who'll treat the consumer with respect and appreciation. Tonight was my last visit to that location.
Just what you would expect. Tasty, hot and decent flavors. Not amazing food… but a good, solid,reliable meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Pepper Chicken with Brown Rice and Mixed Vegetables
Food is always fresh and hot and customer service is great
Atmosphere: 4
Food: 4
Service: 4
Food was good, portions are small though
Roxy was really kind and helpful
Atmosphere: 5
Food: 3
Service: 5
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