Kevin is the best ! Helpful, great service by Kevin!! The cooks are also Awesome!! Also The place is always clean.
Atmosphere: 5
Food: 5
Service: 5
Lilly
After repeating myself 3 or 4 times about the changes I wanted made, they still got the order wrong. This was through the drive-thru, and I just didn't have the energy to go back once I realized the mistake. (Rialto has a Waba Grill drive-thru) And the mistake was on 3 different plates. The guy at the window was nice and polite, but when I'm tired and all I want to do is go home and enjoy my dinner with my family, mistakes like that just seem to ruin it for me. Petty? Maybe, but honest.
Food: 2
Service: 2
Claudia Macias
Food was made to perfection!!!!
Atmosphere: 5
Food: 5
Service: 5
Diana Melendrez
I love Waba Grill!! The crew there is amazing n the place is always clean! Nice hot food everytime we go!! Michelle n Angelica are the best! Love their contagious smiles n their interaction with their customers!!!
Atmosphere: 5
Food: 5
Service: 5
damian boulden
Thank you ruby
Atmosphere: 5
Food: 5
Service: 5
Jazmin Pettus
Im surprised at all these bad reviews because my experience eating at this location has always been great. Staff provides fast and attentive service and the food portions are much better than other locations I have gone to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Allen Gonzales
Manager was very stale horrible communication over all ignorant when ordering my food I asked for a allergy item to not be added he was rude talking Spanish rude comments to coworkers trash establishment
Atmosphere: 1
Food: 1
Service: 1
Manny Phantom
Always asking for extra hot sauce but they never give me any so I have to in there to grab it myself 💀
Atmosphere: 3
Food: 5
Service: 3
Fredo the barber
Line was quick and a drive through
Food: 5
D J
Worst customer service. Never have left any review before. This is my first time so it says a lot. They couldn't care less about you. Asked for a plate without sauce, they added sauce. I'm sitting and facing the blinds. One of the staff opened the blinds in front of me without asking me if it's ok. It was too bright outside and I had to tell the staff that I was eating in that section because it's bright. He looked at me and did not say anything and left as if he did not hear anything. I ended up closing it myself. The staff looked ok as he was talking real loud with his co-workers. I understand if it's a bad day for him but I dont think so. I did not get his name but he seems like a manager. This happened Oct 7, 2024 between 4 to 4:30 PM. To the owner, do not reach out to me. Fix the management first then try to reach out. It seems like a normal occurrence to have a bad customer service in this branch. Most likely won't come back. Will tell my family, too.
I see this place over the last few months has terrible reviews for customer service and I see why.. The drive thru was rude and lied about they don't offer kids free after 4pm. I showed the girl at the drive thru there website she said it's the owner that said that don't offer it anymore. Don't waste your time or $$ here. Sounds like the need new management.
Faith Brown
Worst customer service. I went in to order. Staff saw me but didn't acknowledge me. I waited a while and one of them walked up to a register next to me but took a drive through order. Still noone acknowledged me so I left.
Last time I came, the drive through cashier tried to keep my change. She handed me the coins, but not the bills. I had to ask for them. She didn't even seem surprised or apologize. It didn't seem like an accident.
This place needs new management.
Atmosphere: 2
Service: 2
The Family Hut
Don’t bother coming here their rude as can be (older lady) you can’t understand what their saying over the intercom and then get upset with you for getting the order wrong then all the workers go to the back and trust you eat the food after coming back with a smirk? Waste of time and food and money. Apparently it’s a problem to ask for jalapeños as well.
Kevin is the best ! Helpful, great service by Kevin!! The cooks are also Awesome!! Also The place is always clean.
Atmosphere: 5
Food: 5
Service: 5
After repeating myself 3 or 4 times about the changes I wanted made, they still got the order wrong. This was through the drive-thru, and I just didn't have the energy to go back once I realized the mistake. (Rialto has a Waba Grill drive-thru) And the mistake was on 3 different plates. The guy at the window was nice and polite, but when I'm tired and all I want to do is go home and enjoy my dinner with my family, mistakes like that just seem to ruin it for me. Petty? Maybe, but honest.
Food: 2
Service: 2
Food was made to perfection!!!!
Atmosphere: 5
Food: 5
Service: 5
I love Waba Grill!! The crew there is amazing n the place is always clean! Nice hot food everytime we go!!
Michelle n Angelica are the best! Love their contagious smiles n their interaction with their customers!!!
Atmosphere: 5
Food: 5
Service: 5
Thank you ruby
Atmosphere: 5
Food: 5
Service: 5
Im surprised at all these bad reviews because my experience eating at this location has always been great. Staff provides fast and attentive service and the food portions are much better than other locations I have gone to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Manager was very stale horrible communication over all ignorant when ordering my food I asked for a allergy item to not be added he was rude talking Spanish rude comments to coworkers trash establishment
Atmosphere: 1
Food: 1
Service: 1
Always asking for extra hot sauce but they never give me any so I have to in there to grab it myself 💀
Atmosphere: 3
Food: 5
Service: 3
Line was quick and a drive through
Food: 5
Worst customer service. Never have left any review before. This is my first time so it says a lot. They couldn't care less about you. Asked for a plate without sauce, they added sauce. I'm sitting and facing the blinds. One of the staff opened the blinds in front of me without asking me if it's ok. It was too bright outside and I had to tell the staff that I was eating in that section because it's bright. He looked at me and did not say anything and left as if he did not hear anything. I ended up closing it myself. The staff looked ok as he was talking real loud with his co-workers. I understand if it's a bad day for him but I dont think so. I did not get his name but he seems like a manager. This happened Oct 7, 2024 between 4 to 4:30 PM. To the owner, do not reach out to me. Fix the management first then try to reach out. It seems like a normal occurrence to have a bad customer service in this branch. Most likely won't come back. Will tell my family, too.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
I see this place over the last few months has terrible reviews for customer service and I see why.. The drive thru was rude and lied about they don't offer kids free after 4pm. I showed the girl at the drive thru there website she said it's the owner that said that don't offer it anymore. Don't waste your time or $$ here. Sounds like the need new management.
Worst customer service. I went in to order. Staff saw me but didn't acknowledge me. I waited a while and one of them walked up to a register next to me but took a drive through order. Still noone acknowledged me so I left.
Last time I came, the drive through cashier tried to keep my change. She handed me the coins, but not the bills. I had to ask for them. She didn't even seem surprised or apologize. It didn't seem like an accident.
This place needs new management.
Atmosphere: 2
Service: 2
Don’t bother coming here their rude as can be (older lady) you can’t understand what their saying over the intercom and then get upset with you for getting the order wrong then all the workers go to the back and trust you eat the food after coming back with a smirk? Waste of time and food and money. Apparently it’s a problem to ask for jalapeños as well.
Always a headache here
Atmosphere: 1
Service: 1
not satisfied with my burnt tofu and chicken
Atmosphere: 1
Food: 1
Service: 3
Loading...