El Pollo Loco
13139 San Pablo Ave, Richmond
(510) 234-0097
Recent Reviews
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Always a great experience.
Atmosphere: 5
Food: 5
Service: 5
Always fresh food, always friendly staff. Line is always long, but they move fast!
Atmosphere: 3
Food: 5
Service: 5
Ahunen Mendoza gave excellent customer service, very impressed. I highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
The chicken was still dry, but they get good customer service
Atmosphere: 4
Food: 3
Service: 5
Was there for Taco Tuesday special.
Atmosphere: 5
Food: 5
Service: 5
Amazing place to eat from
Atmosphere: 5
Food: 5
Service: 5
Chicken was dried not tasty at all.
Atmosphere: 2
Food: 1
Service: 2
First time visit & we enjoyed the food. We appreciated the outdoor dining tables. Bonus: note that EBT is accepted here.
Atmosphere: 5
Food: 5
Service: 5
Don't know what's going on there, but when you knowingly give bad chicken to a drive through customer several times in a four week period who's been coming to the same location for several years almost on a weekly basis. It's a problem. Especially when it affects a person stomach. Never had this problem before, but lately the chicken is dry and tastes old! Hopefully the issue will be looked into.
Food: 1
Service: 1
Healthy and yummy, this location is always clean also, esta bien bueno.
They need to bring the quesabirria back!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything was good but chicken pieces were a bit small.
Atmosphere: 4
Food: 4
Service: 4
Why is freezing in here? So nobody eats inside?
Atmosphere: 1
Food: 3
Service: 3
Constant banging of meat cleaver makes it impossible to enjoy being here. When I asked him to stop, he said he was required to do this. This was Sunday evening, 6/29/25. I do not know how often this occurs or if it is now always. When I tried calling a few hours later to talk to the manager, he could not hear me and I could not hear him because of the banging. When I tried to ask him to have the banging stop so he could hear me,, he hung up the phone. No concern for employees or customers. I will never return.
Atmosphere: 1
Food: 1
Service: 1
On Wednesday night I had dinner with my family and the food was very good very friendly all the workers there is a worker I asked him his name his name is Emerson and he is very friendly good presentation I talked to him and he told me that he was a cook very good worker.
Atmosphere: 5
Food: 5
Service: 5
My thing on chicken,I feel chicken should be boiled then fried or grilled for our own good...
Other then that the flavour doesn't really grab me, but there salads are the best any where all there veggies are fresh and crispy(delicious)
Atmosphere: 5
Service: 5
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