El Pollo Loco

13139 San Pablo Ave, Richmond
(510) 234-0097

Recent Reviews

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Joe Waterman

Always a great experience.

Atmosphere: 5

Food: 5

Service: 5

Shawnii Star

Always fresh food, always friendly staff. Line is always long, but they move fast!

Atmosphere: 3

Food: 5

Service: 5

Jamie Sebastian

Ahunen Mendoza gave excellent customer service, very impressed. I highly recommend this location

Atmosphere: 5

Food: 5

Service: 5

Robert Hudson

The chicken was still dry, but they get good customer service

Atmosphere: 4

Food: 3

Service: 5

Veronica Fallstjhi

Was there for Taco Tuesday special.

Atmosphere: 5

Food: 5

Service: 5

joseph zulu

Amazing place to eat from

Atmosphere: 5

Food: 5

Service: 5

Veronica RICHARDSON

Chicken was dried not tasty at all.

Atmosphere: 2

Food: 1

Service: 2

Kei Loves2Travel\u0026Eat

First time visit & we enjoyed the food. We appreciated the outdoor dining tables. Bonus: note that EBT is accepted here.

Atmosphere: 5

Food: 5

Service: 5

Derrick Dupaty

Don't know what's going on there, but when you knowingly give bad chicken to a drive through customer several times in a four week period who's been coming to the same location for several years almost on a weekly basis. It's a problem. Especially when it affects a person stomach. Never had this problem before, but lately the chicken is dry and tastes old! Hopefully the issue will be looked into.

Food: 1

Service: 1

Max Cabrera

Healthy and yummy, this location is always clean also, esta bien bueno.
They need to bring the quesabirria back!!

Atmosphere: 5

Food: 5

Service: 5

Mr G

Everything was good but chicken pieces were a bit small.

Atmosphere: 4

Food: 4

Service: 4

Lissette Rodriguez

Why is freezing in here? So nobody eats inside?

Atmosphere: 1

Food: 3

Service: 3

Lawrence W

Constant banging of meat cleaver makes it impossible to enjoy being here. When I asked him to stop, he said he was required to do this. This was Sunday evening, 6/29/25. I do not know how often this occurs or if it is now always. When I tried calling a few hours later to talk to the manager, he could not hear me and I could not hear him because of the banging. When I tried to ask him to have the banging stop so he could hear me,, he hung up the phone. No concern for employees or customers. I will never return.

Atmosphere: 1

Food: 1

Service: 1

Jacob Liechty

On Wednesday night I had dinner with my family and the food was very good very friendly all the workers there is a worker I asked him his name his name is Emerson and he is very friendly good presentation I talked to him and he told me that he was a cook very good worker.

Atmosphere: 5

Food: 5

Service: 5

Edgar Rubio

My thing on chicken,I feel chicken should be boiled then fried or grilled for our own good...
Other then that the flavour doesn't really grab me, but there salads are the best any where all there veggies are fresh and crispy(delicious)

Atmosphere: 5

Service: 5

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