Kaoru Sushi

3288 Pierce St # A107, Richmond
(510) 280-5079

Recent Reviews

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Russ Martgan

We ordered several items to go... teriyaki chicken rice bowl, california roll sushi, spicy tuna and cucumber sushi, teriyaki short ribs.... came with salad and miso soup..... it was like $60 and it was all HORRIBLE.... the only thing out of it all that was reasonably descent was the miso soup... not only will I never go back but would not recomend to anyone.... TRUTH!!

Atmosphere: 3

Food: 1

Service: 2

bijay Gurung

⭐⭐⭐⭐

Kauro Sushi is an absolute gem! The moment you walk in, you’re greeted with a warm atmosphere that instantly makes you feel at home. The sushi is top-notch—each piece is fresh and bursting with flavor. I especially loved the salmon nigiri; it practically melted in my mouth! The staff is friendly and attentive, making the dining experience even better. If you're looking for a place that serves amazing sushi with a soulful vibe, Kauro Sushi is a must-visit!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Summer Mango Roll, Chicken Teriyaki, Soup, California Roll

Richie Sarinas

Located inside the Pacific East Mall opposite side of Ranch99. I like this sushi house. They have all sorts of sushi rolls and many other types of Japanese food. The place is small yet it's cozy to dine in with you and your guest or a party of your friends and family. Right after, there's the convenience of shopping around the neighboring shops. If your undecided on what to get, I would recommend the Jack Roll. Every time we visit, we always have a Jack Roll amongst the bunch of other dishes they offer. My wife says it's her all time favorite.

Atmosphere: 5

Food: 5

Service: 5

Mari R

THEY HAVE ROACHES. Our order that day: Tiger Roll, Miso Soup, & Sake Avocado Roll

I've been a customer for a while & have been here several times with family/friends. Customer service has always been minimal but we enjoyed the food in the past so continued to return. However, during my last visit on 08/23/2024 there was a roach on our food, which was dismissed by all employees who I made aware. This happened as soon as the waiter dropped off our food. As we poured soy sauce a roach jumped from the soy sauce bottle onto the plate then the table. My friend and I tried to get the attention of waiters as we took pictures of the roach to try to alert them.
Nobody other than the sushi chef behind the bar acknowledged us. The roach was freely crawling all over the table and eventually jumped onto the soy sauce bottle and a waiter came over & picked it up and took it to the kitchen without saying a word to us. I was expecting him to return and offer to remake our food or at least offer an apology, but nobody ever came back to address the situation. That same waiter continued to attend the tables around us, but did not come back to ours. We waited for a few minutes and tried to get the attention of waiters but they all pretended not to be aware? I don't know if they just expected us to eat the food that the roach had just crawled over?? I finally decided to walk up to the register and spoke to another employee who came out from the back. I tried to quietly explain the situation to her and apologized myself saying - "Would it be possible to cancel the tab? We don't feel comfortable eating the food since there was a bug crawling on our plates." She completely ignored what I said and walked behind the register and started canceling the tab. I began to speak again to apologize for the hassle but she interrupted me and only said, "Okay get out." Which I found to be rude. I'm pretty sure their goal was just to hush the situation, but I think a simple sorry could've been said. I find it disturbing that the situation was handled this way & it made me wonder how often it happens.

Atmosphere: 1

Food: 1

Service: 1

Mike

Sushi was not well made. Clearly, older ingredients, and very bland. Long wait times to order.

Atmosphere: 3

Food: 2

Service: 3

Ron Lam

My elderly parents and I sat down and were given menus. As we started to order, the phone rang and the waiter ran to take a phone order. When he finally came back, approximately 4 minutes later, I literally opened my mouth to order and he ran off to answer another phone order.

When the waiter came back, approximately 7 minutes later, he said ‘No Sushi’, even thought there were two sushi chefs making sushi behind the counter.

We walked out. My parents experienced a similar incident several months back, and we thought it was a fluke, but apparently it is a common occurrence here.

Never.coming.back.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Young

The tempura was spectacular, they used enoki mushrooms which was really unique ~ never seen that done before.Great lunch specials, yummy udon & good service / ambiance despite it being in a strip mall type thing.

Atmosphere: 5

Food: 5

Service: 5

Cici He

Got food poisoning after lunch

Atmosphere: 4

Food: 2

Service: 2

cybork

Door dashed food and the servings were good and the food was sooo yummy ^_^
Can’t say much on the service or atmosphere since I didn’t dine in

Food: 5

Recommended dishes: Chicken Teriyaki, California Roll

Gene Fontanilla

I usually don't order sukiyaki but when i tried it here, it was really just the right taste so this is the only place i would eat it. The seafood fried rice is also delicioso ??. The pricing also is good or average.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Miso Soup, Soup, Sashimi Deluxe, Fish, Shrimp Tempura

Erich Bitonio

One of the best Fried Rice dishes I've ever had!!!

Atmosphere: 5

Food: 5

Service: 5

Elina

Vegetarian options: They had a few veggie dishes.

Parking: Huge parking lot, free parking.

Atmosphere: 5

Food: 5

Service: 5

Irene00 He

Got food poisoning after lunch

Atmosphere: 4

Food: 2

Service: 2

Seung Won Shin

Decent sushi place in Albany.

Atmosphere: 5

Food: 5

Service: 4

Anne Claire

Sushi was good, and the fish tasted fresh. Miso soup was sweeter than what we are used to, but it was good. No complaints really. Great find not far from the highway.

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