This location is closer to my home, but I don’t even bother stopping here anymore cause nothing is ever ready! I lost count of how many times I showed up and there is so many food items missing! I just drive the extra ten minutes to the El Cerrito location they have the food items ready and the dining room is way cleaner.
Atmosphere: 1
Food: 1
Service: 1
Yailin Gamboa
this is for one of the managers Diana she was working there yesterday serving the rice and chowmein I was looking at her serving the person infront of me and she had asked for chowmein then after Diana put a lot of her paint the lady asked for rice and added a lot of rice to her plant and she did that for 2 plates that she had asked for then when it came to me Diana added half of what she added me all of my plate so I asked her if she was able to add more and when I did she said she would have to charge me double and I found it outrageous because how are you able to add so much on someone else but when it came to me you wanna charge me double and I asked if she was the manager and he replied to me very rudely, I always go to that Panda Express and the customer service was not ok.
Atmosphere: 1
Food: 3
Service: 1
Robert R
This place is out of line. As soon as I walked in I had to wait to be attended. After waiting a lady attended me but then cut me off and started talking to her coworker in Spanish about some other order then started to talk to me again. As I walked to the cashier to pay she asked if she could keep my change because they didn’t have change. She wanted to keep 65 cents?! That’s crazy right ? I told her no so I almost didn’t get my dinner! I had to pay with a card because she wasn’t going to give me change nor my dinner. As I ate I just sat and observed and she did that to everyone that walked in the store. Even telling customers in Spanish that she needed to keep their change because the cashier box didn’t have change. That’s crazy! Moments later she came out to the tables and had the audacity to ask us to fill the survey on the receipts as if they were doing an excellent job. I hope she appreciates this review plus the survey Im going to fill out! They need to get it together! Her name is Clarissa today is Thursday 10/30/2025.
Atmosphere: 3
Food: 3
Service: 1
Luis Medina
Unreasonably long wait for food and service was not good. No one cares about customer service
Atmosphere: 2
Food: 2
Service: 1
JoAnna Hudson
ok im not sure if panda is a bad company to work for or what but it seems like every time i come in i deal with workers with the worst attitudes! ( fabolita and elizabeth im talking to you) honestly ive always enjoyed panda and honestly theres one solid worker who makes my visit enjoyable there and thats Keilani shes always so kind and helpful and doesnt make me feel bad for coming in and ordering or asking for fresh entrees ! shout out to her shes the only reason i will be returning . please make her the customer service trainer or something . smile ladies it costs nothing to be nice and keilani seems to get that!
Atmosphere: 1
Food: 3
Service: 2
K BEN
The worst panda ever, ever time i ho there i see they have nothing is ready for customers just rice and broccoli 🥦 The place was good before when Asians works there , very poor customer service I don't speak Spanish,
Atmosphere: 1
Food: 1
Service: 1
Marcio De oliveira
I am a daily customer. In the last few days they have reduced the amount of food a lot. I am very dissatisfied. Not to mention that the speed of service has gotten much worse. They charge an extra 1.25 for the shrimp and they only sent 3 units. This has never happened before.
Atmosphere: 3
Food: 1
Service: 3
Enrique Arellano
Employees are very friendly ,courtesy.
Atmosphere: 5
Food: 5
Service: 5
Osy Castanon
I'll be great if the staff was a little more friendly, food is good and there is plenty of seats and tables.
Atmosphere: 4
Food: 5
Service: 4
Anya Palko
The worst Panda Express place I’ve ever been to. Location: rundown parking lot littered with old garbage. Lots of shifty characters around and inside the restaurant. Workers address customers in Spanish (I don’t understand Spanish). Line is not long but the service is very slow. Bathrooms are locked, you have to ask for the code. Then turns out they are “too dirty”, so you have to wait 10 minutes to wash your hands while your food is getting cold. Oh, and after the bathrooms is cleaned, there are no paper towels or toilet paper for you to use.
They’re always so slow, last time I went I got the chow mein like I always do and it tasted straight up like a cigarette ashtray. I don’t think I’ll be going back.
Atmosphere: 2
Food: 2
Service: 2
Nany Sales
The amount of beef on broccoli beef is laughable
Food: 1
Raul Alvarez
Food over cook grease
Atmosphere: 1
Food: 1
Recommended dishes: Panda Express, Veggie Spring Rolls 2
Jenny J Joseph
Yummy yummy for my tummy Love the choices and the Food Great service , Delicious ♥️
Atmosphere: 5
Food: 5
Service: 5
Rosalie Weatherhead
Most of the pans were almost empty. When I asked for beef and broccoli they gave me the last of it but there was very little beef and I asked for something else to add to it and they said that it was a portion.
This location is closer to my home, but I don’t even bother stopping here anymore cause nothing is ever ready! I lost count of how many times I showed up and there is so many food items missing! I just drive the extra ten minutes to the El Cerrito location they have the food items ready and the dining room is way cleaner.
Atmosphere: 1
Food: 1
Service: 1
this is for one of the managers Diana she was working there yesterday serving the rice and chowmein I was looking at her serving the person infront of me and she had asked for chowmein then after Diana put a lot of her paint the lady asked for rice and added a lot of rice to her plant and she did that for 2 plates that she had asked for then when it came to me Diana added half of what she added me all of my plate so I asked her if she was able to add more and when I did she said she would have to charge me double and I found it outrageous because how are you able to add so much on someone else but when it came to me you wanna charge me double and I asked if she was the manager and he replied to me very rudely, I always go to that Panda Express and the customer service was not ok.
Atmosphere: 1
Food: 3
Service: 1
This place is out of line. As soon as I walked in I had to wait to be attended. After waiting a lady attended me but then cut me off and started talking to her coworker in Spanish about some other order then started to talk to me again. As I walked to the cashier to pay she asked if she could keep my change because they didn’t have change. She wanted to keep 65 cents?! That’s crazy right ? I told her no so I almost didn’t get my dinner! I had to pay with a card because she wasn’t going to give me change nor my dinner. As I ate I just sat and observed and she did that to everyone that walked in the store. Even telling customers in Spanish that she needed to keep their change because the cashier box didn’t have change. That’s crazy! Moments later she came out to the tables and had the audacity to ask us to fill the survey on the receipts as if they were doing an excellent job. I hope she appreciates this review plus the survey Im going to fill out! They need to get it together! Her name is Clarissa today is Thursday 10/30/2025.
Atmosphere: 3
Food: 3
Service: 1
Unreasonably long wait for food and service was not good. No one cares about customer service
Atmosphere: 2
Food: 2
Service: 1
ok im not sure if panda is a bad company to work for or what but it seems like every time i come in i deal with workers with the worst attitudes! ( fabolita and elizabeth im talking to you) honestly ive always enjoyed panda and honestly theres one solid worker who makes my visit enjoyable there and thats Keilani shes always so kind and helpful and doesnt make me feel bad for coming in and ordering or asking for fresh entrees ! shout out to her shes the only reason i will be returning . please make her the customer service trainer or something . smile ladies it costs nothing to be nice and keilani seems to get that!
Atmosphere: 1
Food: 3
Service: 2
The worst panda ever, ever time i ho there i see they have nothing is ready for customers just rice and broccoli 🥦
The place was good before when Asians works there , very poor customer service
I don't speak Spanish,
Atmosphere: 1
Food: 1
Service: 1
I am a daily customer. In the last few days they have reduced the amount of food a lot. I am very dissatisfied. Not to mention that the speed of service has gotten much worse. They charge an extra 1.25 for the shrimp and they only sent 3 units. This has never happened before.
Atmosphere: 3
Food: 1
Service: 3
Employees are very friendly ,courtesy.
Atmosphere: 5
Food: 5
Service: 5
I'll be great if the staff was a little more friendly, food is good and there is plenty of seats and tables.
Atmosphere: 4
Food: 5
Service: 4
The worst Panda Express place I’ve ever been to. Location: rundown parking lot littered with old garbage. Lots of shifty characters around and inside the restaurant. Workers address customers in Spanish (I don’t understand Spanish). Line is not long but the service is very slow. Bathrooms are locked, you have to ask for the code. Then turns out they are “too dirty”, so you have to wait 10 minutes to wash your hands while your food is getting cold. Oh, and after the bathrooms is cleaned, there are no paper towels or toilet paper for you to use.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They’re always so slow, last time I went I got the chow mein like I always do and it tasted straight up like a cigarette ashtray. I don’t think I’ll be going back.
Atmosphere: 2
Food: 2
Service: 2
The amount of beef on broccoli beef is laughable
Food: 1
Food over cook grease
Atmosphere: 1
Food: 1
Recommended dishes: Panda Express, Veggie Spring Rolls 2
Yummy yummy for my tummy
Love the choices and the Food
Great service , Delicious ♥️
Atmosphere: 5
Food: 5
Service: 5
Most of the pans were almost empty. When I asked for beef and broccoli they gave me the last of it but there was very little beef and I asked for something else to add to it and they said that it was a portion.
Atmosphere: 4
Food: 3
Service: 5
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