Waffles & Cream
12513 San Pablo Ave, Richmond
(510) 230-4959
Recent Reviews
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It was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Nutella Express
I got the Strawberry Nutella Express so expensive $14, small size waffle it did not have a good presentation and the taste was not good enough. I would not recommend this place.
Atmosphere: 2
Food: 1
Service: 2
I ordered the Banana and Caramel Express with a scoop of Pralines and Cream!!! It was sooooo
Atmosphere: 5
Food: 5
Service: 5
The ones who helped me were very cool and an excellent playlist by Remmy Valenzuela ???
Atmosphere: 5
Food: 5
Service: 5
Such a disappointment, I had brought my family out visiting from out of the country to have some ice cream. And we had such high hopes as the inside looked beautiful and filled with customers, so of course it led us to believe we were in for a great experience, until what has ensued AFTER we had ordered our food. And for starters, as it had seemed to be the case for many, they were out of flavors and bubble waffles. And, even more infuriating almost immediately after handing us one of the ice creams we'd ordered, the scoop fell off the cone AND the audacity of Samantha (the employee servicing us) had blamed it on US. implying that WE had dropped it from moving around the cone. KEEP IN MIND we are all damn well old enough to know how to properly hold an ice cream cone. She had instead suggested us to buy another 5 DOLLAR scoop with no apology, no refund, and not even a hint of remorse for HER mistake. The fact this is how they treat customers who spent nearly 50 dollars on ice cream... how disappointing, and we had came in the mindset of supporting a local businesses. Such a shame, the lack of quality in basic customer service. Disappointing to have to suggest that if you come to this establishment and have the luck to be served an unsecured ice cream scoop, that you will NOT receive compensation for the workers mistakes. Highly unfortunate and would not recommend this business solely based on the customer service. And all in all the flavors weren't even that great. With all of us agreeing that the waffles were bland and the ice cream being pretty flavorless. Such a shame.
Would have loved to try the options but the male gen z staff could not seem to figure how to charge for an ice cream Sunday. Vanilla ice cream, whip cream, chocolate sauce and nuts. Simple. He also couldn’t seem to use words to greet customers.
Service: 1
Good Ice cream
Atmosphere: 5
Food: 5
Service: 3
pretty mid ice cream
Atmosphere: 5
Food: 5
Service: 5
Was out to celebrate families' birthday. I decided to try the Frescos con Crema shake. This is not the consistency of a shake and is Very Very sweet. Ice was added, and it was still too sweet.
My daughter also ordered the same thing and ended up getting something else due to the overwhelming sweetness of this drink.
Kid-friendliness: Setting like an ice cream parlor
Atmosphere: 3
Food: 3
Service: 3
Delicious! And So friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went in there was lots of people. We decided what we wanted while waiting, young lady behind the counter said to give her a min to get our order. Then another customer comes in, she walks to the register and takes his order... How that happen? I was like ummm yeah I think we were next. She was like oh give me one sec... Wow THEN she was like how can I help you, but come to find out she skip someone else. And was willing to have me wait to help them first ??♀️THEEEE AUDACITY. IF I ever come back it will be because of the sweet waffle maker lady and the waffle sundae
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bubble Pecan Lovers
Great place to go for ice cream and waffles — the Cookie Monster bubble waffle is a favorite!
Atmosphere: 4
Food: 5
Service: 4
ADDICTED TO THIS PLACE, I LOVE IT!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Liege Waffle
Took my family over the weekend and it was worth it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Monster Leige Waffle, Cookie Monster
Delicious ?
Atmosphere: 5
Food: 5
Service: 5
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