Waffles & Cream

12513 San Pablo Ave, Richmond
(510) 230-4959

Recent Reviews

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Hugh Johnson

I was over charged. The menu shows $6 for whichever waffle you choose. Then you pick your ice cream (no additional cost listed) then any toppings (and their additional costs, which are listed). Ideally my purchase should’ve been $6+ tax but I was charged $4 more. I didn’t see anything on the menu about an additional $4 and had I know my waffle plus one scoop would cost almost the same as the creative specials, I would’ve just purchased one of those. When I asked the girl about the extra cost, she didn’t have a straight answer as to why the $4 extra cost wasn’t listed on the menu and I detest lack of transparency (it’s ick business practice). Wanted to give 1 star out of my experience and the sleazy pricing surprise but the ice cream was actually ok (waffle was hotel buffet waffle maker taste wise).

Sal Velazquez

Good service, delicious deserts, Great atmosphere . seating outside to enjoy your ice cream n a hot day

Nadelia

Waffles & Cream is a delicious place for sweets. My favorite being their cookie monster milkshake. I’ve had their delicious treats since they’ve opened up and have had the opportunity to try different varieties off their menu. Everyone has their own preferences of course as I prefer the Belgian Waffle over the Bubble. If this is your first time trying Waffles & Cream I would recommend starting off with something simple but delicious such as their Liege Waffle Belgian Delight (Banana, Strawberry, Nutella, House Whip, and Vanilla Ice Cream on top of a Belgian Waffle). If you want something such a single scoop the Cookie Monster is a great option it’s cookies and cream mixed with cookie dough. The new star of the show the upcoming trending Dubai Chocolate covered Strawberries is another great option. Cheaper than many other places with great ratios and quantity of the sweet treat. Overall me and family have had nothing but great things to say about this place since it has opened. I’m glad to see they listen to customers feedback and continue to add more items to their menu to try out.

Gloria Campos

Best waffle ice cream place ever!

Bryden Marshall (glutenzone)

For Valentine’s Day, my boyfriend surprised me with waffles from a local spot, and I was impressed! I tried both the standard waffle and the Hong Kong-style waffle, and they were absolutely delicious. The classic waffle was perfectly crisp on the outside while staying soft and fluffy inside. The Hong Kong waffle had a light, airy texture with a fun, chewy bite that made it extra enjoyable. Both had just the right amount of sweetness, making them a great treat without being overwhelming.

This place also sells ice cream, which I didn’t get to try this time, but I definitely will in the future. I can already imagine how amazing the ice cream would taste paired with one of their warm, freshly made waffles. Whether you’re craving a simple, comforting waffle or something with a bit of a twist, this spot delivers on flavor and texture.

The quality and taste of the waffles have me excited to go back and explore more of their menu. Next time, I’ll be sure to try their ice cream as well—it seems like the perfect combination! If you're a fan of waffles and sweet treats, this place is definitely worth a visit.

Jessica Mendenhall

Love this place. I like taking my kid here and they make pup cups for my dogs. The best!

JP S

Must try!

Claudia Giron

It was delicious ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Nutella Express

Sagrario Garcia

I got the Strawberry Nutella Express so expensive $14, small size waffle it did not have a good presentation and the taste was not good enough. I would not recommend this place.

Atmosphere: 2

Food: 1

Service: 2

Saeda Simone

I ordered the Banana and Caramel Express with a scoop of Pralines and Cream!!! It was sooooo

Atmosphere: 5

Food: 5

Service: 5

Luis Juaquin Santiago Hernandez

The ones who helped me were very cool and an excellent playlist by Remmy Valenzuela ???

Atmosphere: 5

Food: 5

Service: 5

Karla Robleto

Such a disappointment, I had brought my family out visiting from out of the country to have some ice cream. And we had such high hopes as the inside looked beautiful and filled with customers, so of course it led us to believe we were in for a great experience, until what has ensued AFTER we had ordered our food. And for starters, as it had seemed to be the case for many, they were out of flavors and bubble waffles. And, even more infuriating almost immediately after handing us one of the ice creams we'd ordered, the scoop fell off the cone AND the audacity of Samantha (the employee servicing us) had blamed it on US. implying that WE had dropped it from moving around the cone. KEEP IN MIND we are all damn well old enough to know how to properly hold an ice cream cone. She had instead suggested us to buy another 5 DOLLAR scoop with no apology, no refund, and not even a hint of remorse for HER mistake. The fact this is how they treat customers who spent nearly 50 dollars on ice cream... how disappointing, and we had came in the mindset of supporting a local businesses. Such a shame, the lack of quality in basic customer service. Disappointing to have to suggest that if you come to this establishment and have the luck to be served an unsecured ice cream scoop, that you will NOT receive compensation for the workers mistakes. Highly unfortunate and would not recommend this business solely based on the customer service. And all in all the flavors weren't even that great. With all of us agreeing that the waffles were bland and the ice cream being pretty flavorless. Such a shame.

mars

Would have loved to try the options but the male gen z staff could not seem to figure how to charge for an ice cream Sunday. Vanilla ice cream, whip cream, chocolate sauce and nuts. Simple. He also couldn’t seem to use words to greet customers.

Service: 1

Gerardo Serrano

Good Ice cream

Atmosphere: 5

Food: 5

Service: 3

itzari hernandez “lainez’s bae”

pretty mid ice cream

Atmosphere: 5

Food: 5

Service: 5

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