El Pollo Loco

Name: El Pollo Loco
Address: 3655 Riverside Plaza Dr, Riverside, California, 92506, US
Telephone: (951) 782-0530
Price range: $
Rating: 3.6

$ • Mexican, Fast Food, Chicken Shop

Hours:
3655 Riverside Plaza Dr, Riverside
(951) 782-0530

Menu Order Online

About El Pollo Loco

El Pollo Loco offers good food, but service can be inconsistent. Ordering is now at unmanned stations, which sometimes leads to forgotten items and additional charges. Some customers have noted that portions are smaller, the food can be colder, and prices are higher than before. While the food quality remains generally good, improvements in courtesy and ensuring complete orders are needed for a better dining experience. Customers also mentioned that staff, especially during busy hours, can sometimes be unpleasant when asked for help. However, there are positive notes about staff members like Ashton, who is helpful and courteous when taking orders. Overall, the restaurant still provides tasty meals, but better customer service and order accuracy would make the experience much better.