Olive Garden Italian Restaurant

Great food, mostly all main dishes come with all you can eat soup or salad and bread sticks. Great, friendly service.

Atmosphere: 5

Food: 5

Service: 5

The Olive Garden restaurant across from the Tyler Mall in Riverside: We enjoy good food, a pleasant atmosphere, and economical pricing. Service is almost always efficient and responsive to our needs and requests. Can't help but love dining there!

Atmosphere: 5

Food: 5

Service: 5

It was okay.

Atmosphere: 3

Food: 3

Service: 3

I’m writing to express our deep disappointment following a recent visit to your Olive Garden Tyler street branch . The overall experience was far below the standard we’ve come to expect from Olive Garden, primarily due to the unprofessional behavior of our server, Nicole, and the lack of empathy shown by her manager.

We began our meal by ordering one entrée and requested the refillable salad while we continued reviewing the menu to select a second entrée and a bottle of wine. Nicole refused to bring us a salad refill until we placed the second entrée order, and she delivered this message with a harsh and dismissive tone, which immediately made us uncomfortable.

When we asked to speak to the manager for clarification, rather than listening to our concerns or showing any flexibility, the manager focused solely on policy — stating that a refill isn’t served until all entrées are ordered. While we respect restaurant policies, the situation clearly involved guests still in the process of ordering, not avoiding payment. The manager’s cold and indifferent tone only added to the tension, making it clear that customer experience was not a priority.

More concerning, Nicole never returned to our table afterward — not to check in, take the rest of our order, or offer any follow-up.and we eventually gave up on the remainder of the meal altogether.

To make matters worse, we were asked to pay at the front, where we noticed we were charged for a salad refill we never received. When we pointed this out, Nicole initially insisted the charge was correct and only removed it after we reminded her no refill had been brought — still with no apology. The check was handed over abruptly, without the customary chocolate mints, and when we questioned the inconsistency, she simply said, “Each branch has different management,” with an attitude that felt dismissive and rude.

This experience was especially disappointing given that, just one day prior, we had an outstanding dinner at your Brea Mall location (270 Brea Mall, Brea, CA 92821). The staff there were warm, attentive, and welcoming. The portions were generous, and the overall experience reflected the brand we’ve come to love.

Had Nicole approached the situation professionally, she could have taken the opportunity to upsell additional items like appetizers or the bottle of wine we were about to order. Instead, her behavior — supported by the manager’s inflexible and unempathetic response — left us feeling unwelcome and disrespected.

We sincerely hope this feedback helps address the issue and improve the service at this location. Olive Garden has always been a favorite for us, and we hope future visits reflect the level of hospitality your brand is known for.

Atmosphere: 5

Food: 5

Service: 1

Food & Service Review – Olive Garden

I rarely leave negative reviews, but my experience today was deeply disappointing. Our server, Marissa, was extremely rude and rushed throughout the entire meal. I politely mentioned that my food was cold and requested a refill, but was met with attitude and no real concern.

I spent $121.88 expecting a warm, enjoyable meal with my family—but instead, we received subpar food and even worse service. As someone battling stage four cancer, simple moments like going out to eat mean everything to me. Unfortunately, Marissa’s behavior made what should’ve been a comforting experience feel stressful and unpleasant.

Customer service is everything—especially when people come to dine in hopes of joy, not frustration. Olive Garden, this visit was unacceptable.

Atmosphere: 1

Food: 1

Service: 1

Robert our server had excellent customer service skill and was very knowledgeable and friendly. Hope more servers take note on how awesome a server can make a dinner. Fast service with a smile!

Atmosphere: 5

Food: 5

Service: 5

All you can eat soup, salad and breads ticks $12

Atmosphere: 4

Food: 4

Service: 4

Good food. Good place. Nice price.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Minestrone Soup

My waiter Christian was very helpful and awesome person.

Atmosphere: 5

Food: 5

Service: 5

Wonderful food and friendly service, food was hot and ready to eat.

Atmosphere: 5

Food: 5

Service: 5

One of the worst experiences ive had at a restraunt was here. simply put, half of the menu wasnt available, the server didnt know what was going on.. she came back 3 times to ask what i ordered and STILL got the order wrong.. literally noodles, sauce, meat and it was 1/3rd not there and 100 percent not what i wanted. Garbagio all around!

Atmosphere: 2

Food: 1

Service: 1

Love the food

Atmosphere: 5

Food: 5

Service: 5

Everyone was friendly, service on point and the food delicious. Can't wait to go back!

Atmosphere: 5

Food: 5

Service: 5

Delicious with wonderful service!

Atmosphere: 5

Food: 5

Service: 5

Six stars on the service!

Atmosphere: 5

Food: 5

Service: 5