Lucille's Smokehouse Bar-B-Que

I have not had Lucille's in months since the last three times I visited were such complete poor quality fiascoes.
From our experience today, I am guessing that corporate FINALLY came in and thankfully reset the cooking to original quality. Bravo new head chef! Food quality and customer service had been continuously slipping for years.
We ordered Lucille's BBQ today via DoorDash.
The Dasher was on time and left all requested items at the door. Nothing seemed eaten or tampered with. However, Lucille's could definitely use some tamperproof seals on their bags, containers, and drinks like other restaurants.
The original lemonade was good. Unfortunately there was no option to order it without ice to get my money's worth on the lemonade. The drink size has definitely sadly shrunk, and was maybe a medium drink. Not too much ice thankfully.
The correct number of included biscuits was provided. A good amount of apple butter was provided with our order of extra biscuits. About 90% of the biscuits were properly cooked golden brown on the outside and completely cooked on the inside. The biscuits were not too hard or soft and properly made. This is a great improvement over my previous Lucille's biscuit experiences. The mac & cheese was nice and thick as I have seen it, sort of medium thick. There finally was a good amount of cheese throughout the mac & cheese, not just on top like many, many times before. The beef brisket sandwich finally had a full quantity of properly vertically sliced and properly portioned and cooked meat on it. This time, ALL of it was good edible meat, unlike previous experiences where there was a lot of connective tissue and fat. This is a HUGE improvement over my last three experiences. The meat was finally crisp on the ends and fully cooked and firm. Best BBQ job so far. One small container of mop sauce was provided, not quite enough to compensate for the proper dryness of the sandwich though. Unfortunately, NO extra BBQ sauces were selectable or provided. In my opinion at least two mop sauces and two regular BBQ sauce containers should be provided with each order for a better moist sandwich experience. The sandwich was the best I have had since this location opened over 15 years ago. Unfortunately, NO moist towelettes were provided. NO napkins were provided either! Definitely an overall improvement, but still some improvement needed. I am encouraged enough to try Lucille's again in few weeks via DoorDash. We will see if they stay consistent or go up and down like before.

Atmosphere: 3

Food: 3

Service: 3

Excellent food and service.

Atmosphere: 5

Food: 5

Service: 5

I went their for the first time and it was absolutely delicious. 😋 They met all expectations and then some. Great Job Lucille's!! 😁

Atmosphere: 5

Food: 5

Service: 5

Place was amazing I have never been but I will be returning when I'm back in Cali

Atmosphere: 5

Food: 5

Service: 5

Over priced,for what you get.they cut the brisket in the wrong direction and was so tough I did not eat it. Payed and left

Atmosphere: 4

Food: 1

Service: 3

It sucks to do this because I really do love the food here. I make a point of going in whenever I am in town.
But they have to address this issue of serving crap cuts and the worst racks to their carry out/delivery customers.
Multiple times its happened to me. Multiple times I've complained about it. Hell my step father ordered 200 dollars worth of bbq and they did it to him.
I know they wouldn't serve these cuts in the restaurant because I've eaten there enough to notice the SEVERE differences.
I ordered a rack of baby back ribs to go with me as I fly off to go back to work in Florida. Was there at the exact time I was told it would be ready, opened the box to check and guess what? Dried out ribs with barely enough meat of them to make them worth eating.
It was the final straw. Management either needs to be made aware of this or be called out on the practice.
If yall aren't willing to serve it to folk that are in the restaurant and can tell you its bs. Don't serve it to folk paying the same or even more just because they aren't there to argue with you about it.

Atmosphere: 5

Food: 2

Service: 2

I ordered online and the meat was so dry I couldn't eat it and it tasted like it was probably made a few days ago. I had to throw away almost half of it because my teeth hurt so much I couldn't eat it. I was so disappointed this time.

Great food, excellent service

Atmosphere: 5

Food: 5

Service: 5

My family loves coming to this place for dinner. The food is pretty good overall, we had a couple of mishaps with our order but the staff resolved the issues! The ribs were perfectly cooked!

Atmosphere: 4

Food: 4

Service: 5

Recently took family and friends for an early dinner, 12 of us. We were sat quickly by the young hostess and then waited on by Taylor. Taylor was by far the best waitress we've ever had. She was full of humor, attentive and overall a great employee to your business. Super Feast was great too.

Atmosphere: 5

Food: 5

Service: 5

People who gave this place 5 stars have no idea what good BBQ is. The biscuits and apple butter were good. I had the brisket and pork belly burnt ends. The pork belly was really good but the brisket was disappointing. It was tough and not that moist. I also had the mac and cheese which was pretty bland. It’s nice that they give you a warm towel at the end, but overall nowhere close to a 5 star rating. I will admit that the service was good. The problem is that this is CA and CA is not really known for their BBQ, like the south is. This place is way overrated.

Bad owner running a bad business.

Atmosphere: 1

Food: 1

Service: 1

We stopped in just to get a quart of greens. Wonderful as usual

Atmosphere: 5

Food: 5

Service: 5

Food is decent very expensive and slow service. The menu is also deceiving pay attention to the fine print.

Madeline was our server. She was great! Very attentive to our table, and friendly!

Atmosphere: 5

Food: 5

Service: 5