Starbucks

Ben wouldn't stop adding half and half to my latte. I was begging him to stop but he tried to give me a chocolate milk instead

Atmosphere: 5

Food: 5

Service: 5

Slower paced than most Starbucks but literally the sweetest and thoughtful employees ETA IGNORE THE OWNERS REPLY BC THEY OBVIOUSLY DID NOT READ MY MESSAGE APPLAUDING THEM. I said they are a calmer vs others that are fast hectic and busier locations. I didnt say long lines or poor service. I hope she or he treats her employees better than this reply.

Atmosphere: 4

Food: 4

Service: 4

A great place to spend time with friends or family

Atmosphere: 5

Food: 5

Service: 4

I went to the drive-thru, and when I got home and opened my cup, it wasn’t full. Why does this happen all the time?

Atmosphere: 1

Food: 1

Service: 1

This is My SB store!! Love the staff, always happy and cheerful! 5 shot Sue

Excellent coffee house. I love the fresh ground per cup. It's super tasty and fresh

Atmosphere: 5

Food: 5

Service: 5

Always made with care and precision and everyone that works at this location is so friendly! Also very fast service

Atmosphere: 5

Food: 5

Service: 5

Absolutely loved the server grace super nice and friendly helped me sm

Atmosphere: 5

Food: 3

Service: 5

Corey makes THE BEST matcha!!!

Clean location and friendly Staff

Atmosphere: 5

Food: 5

Service: 5

The female barista who took my order inside was friendly and polite. After receiving my brewed coffee in a paper cup I sat inside to enjoy the beverage. When I was ready to leave I returned to the counter to get a refill and a male barista said he was not allowed to do it because my cup was not completely empty so he declined my request

Atmosphere: 5

Food: 5

Service: 5

Charming location and equally charming staff

Atmosphere: 5

Food: 5

Service: 5

Worst location ever, starbucks increased their prices but they couldn’t improve their service. Mango dragon fruit was tasteless and even wasn’t mixed right. The cup was’t full as well and I don’t know why??!! did you guys charged me a half or a full price for it !!?? No apology from the girl behind the cashier when I complained, I don’t know if the starbucks employees and management believe they are giving out drinks for free or even they might think they’re paying for them from their own pockets so they can give customers such unfriendly attitude and low level service 👎👎👎

The service was great They spelled my name wrong even after I spelled it for them but they was very nice

Atmosphere: 5

Service: 5

⭐ 1 Star

Absolutely shocked by the poor service and unprofessional behavior at this Starbucks (Stanford Ranch & Park). I’m part of a local workout group that meets for coffee at various Starbucks in Rocklin, and this location is by far the worst in terms of staff and management.

On February 12 around 6:30 AM, a manager approached our group—grown adults in our 40s and 50s—claiming we were too loud and in violation of their noise policy. Ironically, the store’s own loud music made it hard to even hear her. We were having a normal, respectful conversation with no inappropriate language or behavior. It was shocking to be warned and told we might be asked to leave if it happened again.

We politely asked for the manager and regional manager’s contact information to discuss the situation further, but this entire experience felt unnecessary and unprofessional. This is a beautiful store in a great location, but the staff and management need serious retraining on customer service and how to appropriately address situations. A coffee shop should be a welcoming space, not one where customers are made to feel unwelcome for simply having a conversation.

I would recommend visiting or patronizing a different location until the entire staff and management at this store have been replaced.

Atmosphere: 1

Food: 1

Service: 1