The Habit Burger Grill (Drive-Thru)

Ordered through the app to pick up in store, when I arrived they were busy. Grabbed my ordered but had to wait to ask for cups and was giving small/child sizes when I paid for mediums but couldn’t get anyone’s attentions to get the right size. I ordered a teriyaki sandwich with no pickles or tomato’s and received a regular charburger with pickles, and my son who wanted the little “krabby patty” with his kids meal wasn’t in there. Sweet potato fries and regular were cold and soggy.

Atmosphere: 3

Food: 3

Service: 3

Tried this place twice; both drive thru. I sat and waited four minutes with no response first and then my order was messed up the other time. Maybe I’ll try again in a year, but there are too many places nearby that get it right for me to waste my time and money.

Atmosphere: 3

Food: 3

Service: 2

Double char was awesome my mom said that was one of the best burgers she has ever had and your green beans are the best just a little pricey.

Atmosphere: 3

Food: 5

Service: 4

I love the food. I love the service. The hibiscus tea is the best in the world to really appreciate it you have to go there

Atmosphere: 5

Food: 5

Service: 5

Their malts are the best

We were traveling down Hwy 80 on our way to our home in the foothills after a long day. We decided to stop and grab some food at Habit Burger in Rocklin. We ordered two burgers, one fry and two drinks for $25. We got back on the freeway and continued our trip. I hadn't eaten in a while, so I was excited to get a burger. But when my wife opened the bag there was only one burger. At the time, I was super disappointed. So when we got home, I emailed Habit through their website with my dissatisfaction. The next day, Megan from customer service replied and said they would make good on their mistake. I filled out the little form she sent. But since then crickets..I hate to write negative reviews because we're only human, and everyone makes mistakes. But after this, I will probably never return to Habit Grill. Their incompetence and lack of concern for their customers is vividly apparent. My conclusion is that the food (when you get it) is mid, the prices are high, and the service is poor. It's not that they can't. It's just that they don't care.

Closes at 9:30 on a Saturday night, refused to take order at 9:31 and left me trapped in the drive thru behind the person whos order they took 15 seconds earlier.

Atmosphere: 1

Service: 1

service is great

Atmosphere: 5

Food: 5

Service: 5

I went through the drive-through and they got my entire order wrong. That was even after I had the person that took my order repeated to ensure that they got my order right. Next day I brought back the items that I did not order and demanded to get reimbursed. I spoke with the manager and she was supposed to reimburse my credit card as of today she has not. I will never go back to this restaurant chain again.

Guacamole bits mmmm

Best habit burger restaurant I've visited. Service was quick and food was hot and delicious. Will be back for more for sure!

The worst drive-thru experience I have ever had it. I had to go back three times due to them forgetting my food and not understanding the order correctly then the manager on site and the general manager we're very dismissive and rude about their mistake. The food is so good. But that was terrible customer service. Especially from a general manager.

Was a great experience food was great fries kinda tasted like homemade fries the inside was clean and people that served us were nice people overall a 5/5🌟 experience

Great service great burger!

Great food, but slow service