The Habit Burger Grill (Drive-Thru)

This restaurant used to be one of my favorites, but unfortunately the experience has changed since the staff transition. After three disappointing visits, I’ve decided not to return.

On my most recent visit, the restaurant was empty yet noticeably unclean. Ordering has become difficult due to the language barrier, and while I respect that challenge, it has led to repeated mistakes. For example, the kiosk charged me for two meals I didn’t intend to order, and after waiting twenty minutes, I was given two incorrect items. Although staff acknowledged the mistake, they explained that kiosk orders cannot be refunded and simply walked away, leaving me with food I couldn’t eat.

To summarize: the restaurant is not being maintained, the staff appear untrained even after several months, and service is consistently slow with incorrect orders regardless of how they’re placed. Habit still makes a great burger, but the lack of cleanliness, communication, and customer service makes it too frustrating to continue dining here.

Atmosphere: 1

Food: 3

Service: 1

For $40 I was hoping for better. My husband and I got the peppermint milk shake and the patty melt. We tried this at another location last week and it was delicious. Today unfortunately the milkshake was not even halfway in the cup, whipped cream didn't fill the top. I won't deny they had a good amount of people in the line. However, to charge that much and not even fill the cup is outrageous. The person who took my order was also not very friendly. Sad because habit is one of the few places that has the peppermint shake. The other disappointment was our patty melt. It was so greasy and our fries were cold. I'm not sure if we'll come back. Usually we doordash and gotten much better quality.

Food: 2

Service: 2

The dining room was absolutely disgusting, high chairs for babies/toddlers were disgustingly filthy, and I couldn’t even separate them for my grandsons to sit in. I asked for help and nobody came to help.paper towels out in the women’s restroom. Ketchup was out and instead of replacing offered packets of ketchup. I’m sure they have the ketchup in the back to replace in the dispenser. This location needs new management and stat!

Atmosphere: 1

Food: 4

Service: 1

They couldn’t be bothered to come to the counter to take our order. We had to give our phone number to them to use the kiosk. While waiting for our food I noticed how filthy the place was. The peppers that are out were mixed together in a pile, they were out of napkins, they were out of ketchup, pretty much everything they offer was out of sorts. I got our order and they forgot the drinks. I waited for them for a few minutes to come to the counter. While I waited all I could hear around me was people also complaining about one thing or another. Finally just had to reach over the counter and grab a cup. Then I realized they forgot the kids milk and ranch. I had to go back up to the counter and wait again for someone. I finally got all the food to the table, something that should have been easy but was made difficult by this “new way” of doing business.

Atmosphere: 3

Food: 4

Service: 1

Food was terrible, is the second time we have a really bad experience, I think is the last time we have dinner. I order the club sandwich, bread hard as a rock and grease, taste like they clean the grill with the bread, have a bad taste and I decide to removed the bread, just to find brown avocado and the chicken breast grease and burn with burn stuff all over, order sweet potatoes fries, and they probable re-fried like 3 times, dry and with so much grease. And would not even waste more time and the rest of the food. To bad, used to be my fast food to go. If you don’t fixed will be the next one closing.

Atmosphere: 1

Food: 1

Service: 1

They have consistently for 5 years got my order wrong more than they got it right, I simply don't want mayonnaise on my sandwich and this has consistently been ignored, which is irritating because other locations in Sacramento and the bay have not had this problem

Idk if it's just the way it's prepped, but ⚠️IF SOMETHING CANNOT BE MODIFIED PLEASE TELL THE CUSTOMER INSTEAD OF LYING AND NOT MODIFYING IT⚠️

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: French Fries

Stopped in for lunch yesterday, and I’m not sure what happened, but the food was rough. The burgers are usually pretty decent and a good size, but this time the onions on mine were bigger than the actual meat. My husband ordered a double, and even that barely looked like enough for one small patty.

The fries were limp and greasy, and the onion rings weren’t even cooked through — the onions inside were still hard. For what we paid, it definitely wasn’t worth it. This used to be one of our regular lunch spots, but after yesterday, nope — we won’t be back.
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Atmosphere: 1

Food: 1

Service: 1

Ordered through the app to pick up in store, when I arrived they were busy. Grabbed my ordered but had to wait to ask for cups and was giving small/child sizes when I paid for mediums but couldn’t get anyone’s attentions to get the right size. I ordered a teriyaki sandwich with no pickles or tomato’s and received a regular charburger with pickles, and my son who wanted the little “krabby patty” with his kids meal wasn’t in there. Sweet potato fries and regular were cold and soggy.

Atmosphere: 3

Food: 3

Service: 3

Tried this place twice; both drive thru. I sat and waited four minutes with no response first and then my order was messed up the other time. Maybe I’ll try again in a year, but there are too many places nearby that get it right for me to waste my time and money.

Atmosphere: 3

Food: 3

Service: 2

Double char was awesome my mom said that was one of the best burgers she has ever had and your green beans are the best just a little pricey.

Atmosphere: 3

Food: 5

Service: 4

I love the food. I love the service. The hibiscus tea is the best in the world to really appreciate it you have to go there

Atmosphere: 5

Food: 5

Service: 5

Their malts are the best

We were traveling down Hwy 80 on our way to our home in the foothills after a long day. We decided to stop and grab some food at Habit Burger in Rocklin. We ordered two burgers, one fry and two drinks for $25. We got back on the freeway and continued our trip. I hadn't eaten in a while, so I was excited to get a burger. But when my wife opened the bag there was only one burger. At the time, I was super disappointed. So when we got home, I emailed Habit through their website with my dissatisfaction. The next day, Megan from customer service replied and said they would make good on their mistake. I filled out the little form she sent. But since then crickets..I hate to write negative reviews because we're only human, and everyone makes mistakes. But after this, I will probably never return to Habit Grill. Their incompetence and lack of concern for their customers is vividly apparent. My conclusion is that the food (when you get it) is mid, the prices are high, and the service is poor. It's not that they can't. It's just that they don't care.

Closes at 9:30 on a Saturday night, refused to take order at 9:31 and left me trapped in the drive thru behind the person whos order they took 15 seconds earlier.

Atmosphere: 1

Service: 1

service is great

Atmosphere: 5

Food: 5

Service: 5