Crumbl - Rolling Hills Estates
46 Peninsula Center UNIT C, Rolling Hills Estates
(424) 305-6556
Recent Reviews
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Great customer service
Updated - still never going back and would like to add that this location probably has a quality control issue. I bought directly from the kiosk without looking because I've ordered minis several times before and they were fine in size. That day, the minis were essentially bite sized but the employee also felt the need to tell me it was my fault because the cookies were on display and I should have looked. Don't need that stress in my life.
Never going back. I ordered a 3-pack of minis from the kiosk and when I realized it was the same price as 2 large cookies, I asked for an exchange or refund. I had not touched any cookies or box at this point. The employee first tried to insist that I paid less for the mini pack than I did and then said she couldn't do a refund because the manager wasn't there. The manager was called and I was told if I wanted a refund, I would have to come back the next day in person. I have worked in the food service before and what really got me was how exasperated and rude the employee was when I was polite the whole time. I'm not sure if it's a generational thing where people just don't learn empathy anymore but she was unnecessarily belligerent.
Great location!
Amazing service and environment
Very good cookies
It’s so nice
delicious!!
I’ve always had good service and great food!
Cookies are good and clean atmosphere
App super easy to access and not confusing at all!! So tasty too!!!!! Aside from price….. 😭it’s amazing!
Restaurantji Recommends
Really yummy
Worst customer service experience here. I ordered the Confetti Celebration cake through the app and went to the store to pick it up. When I arrived, it seemed everyone working at the store was confused as to the order. I was told I had to order it days in advance however NOWHERE on the app or website or any promotional media does it state that. This is information that MUST be disclosed prior to me wasting time and gas driving to the store. To make matters worse, the manager wasn't present on the day I went to the store and I was told to physically return to the store the start of the weekday to get my refund. The store don't even respond to phone calls.
This whole experience left a really bad taste.
super good
Really good very fun flavors. I love the weekly change.
Hell yeah
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