It’s Boba Time - Rolling Hills Estates

Ordered through Grubhub and just fantastic. I ordered an acai bowl and the pistachio milk tea and both were made exactly like I wanted and were super tasty. Cannot recommend this place enough

I had a frustrating experience at It’s Boba Time (27 Peninsula Center, Rolling Hills Estates, CA 90274) on Tuesday at 4:16 PM. I ordered the Valentine’s Day buy one get one free promotion, but it took almost 30 minutes to receive my drinks.

During that time, multiple customers who ordered in person after me including one with the exact same promotion got their drinks and left while I was still waiting. To be clear, these were not online orders; they placed their orders at the counter and received them before me.

I spoke to an employee about the delay, but nothing changed. There was no explanation, no urgency, and no effort to resolve the issue. I understand that things can get busy, but the lack of organization and fairness made this a frustrating experience. I hope management improves their service to ensure orders are handled properly.

Thank you for your response, Heather. I appreciate the apology and your willingness to make things right. However, I hope this serves as a reminder that every customer’s time matters. Waiting nearly 30 minutes while others who ordered after me received their drinks was frustrating, and better organization could have prevented that. I hope future customers have a smoother experience, and I encourage your team to ensure fairness in order fulfillment moving forward.

Boba is very good and the place is clean. Would definitely come back. I’m down in that area often so convenient for me.

Very good and many options

The boba is good but the packaging is sooo much plastic. Can they rethink their packaging to an eco friendly option?

Quality has gone downhill. High schoolers keep this place in business so owner takes short cuts with product. Avoid food at all cost.

Atmosphere: 1

Food: 1

Service: 1

It was really good the service was really good I got the butter fly

Atmosphere: 1

Food: 4

Service: 5

It was really good the service was really good I got the butter fly lemonade

My favorite boba! Every time I’m in the neighborhood I make sure to stop by here!

The cashier was really rude. I ordered a latte from the hot drinks menu and she gave me a cold beverage with ice. It was freezing cold outside that night! So, look outside to see the sun is gone, verify your menu items before charging money, and do your job right next time. Be more honest!

Atmosphere: 3

Food: 1

Service: 1

Pretty good food arrived

Atmosphere: 1

Food: 5

Service: 5

I reminded them I didn't want honey drizzle on my Acai bowl because im allergic to honey. They gave me attitude and said fineI got home took a spoonful and tasted the honey. I swelled up and went to the ER immediately. All I have to say is you better listen when a customer has a custom order because some of us have medical conditions, you can have them sent to the ER or worse. Boba time needs to learn how to train these young women and men how to handle customers because those attitudes were not it. Not happy definitely won't be coming back.

Atmosphere: 1

Food: 1

Service: 1

I reminded them I didn't want honey drizzle on my Acai bowl because im allergic to honey. They gave me attitude and said fine
I got home took a spoonful and tasted the honey. I swelled up and went to the ER immediately. All I have to say is you better listen when a customer has a custom order because some of us have medical conditions, you can have them sent to the ER or worse. Boba time needs to learn how to train these young women and men how to handle customers because those attitudes were not it. Not happy definitely won't be coming back.

Atmosphere: 1

Food: 1

Service: 1

I got one chocolate shakes next day threw up so bad figure out reason was from the drink maybe milk was spoiled I never had this issue it’s first time .. I’ll never ever go here so disappointed

I recently came to this spot to surprise my niece with bobba since it was her birth day. So I went in, looked at the menu and ordered a coffee milk tea for myself and I decided to grab a gift card for my niece. I gave my niece her gift card afterwards. A few days passes and she calls me that the card didn't have founds. She felt imberass when they told her there was no money on the card. So lesson learned.. duble check at the store if it has founds.

Atmosphere: 3

Food: 4

Service: 1