Not great. Kinda boring. Simplistic flavors. Nothing special add ins. I asked for hot fudge. They only have cold chocolate sauce. Not even close.
Atmosphere: 1
Food: 3
Service: 2
Megan L
Good brownie ice cream. We like chocolate ice cream and brownie or coffee ice cream and brownie. I like how the brownie is chewy and they stir it into the ice cream to order. ???
Food: 5
Service: 5
Talavera M
My 7/14/2024 visit was an unpleasant one to say the least. My ice cream was being prepared by one of the young ladies there when I noticed she was attempting to pull a hair off of it. After being unsuccessful, she attempted to cover it up by scooping additional ice cream on to it. I told her I can see the hair on it and she responded with “oh, ok. Do you want me to make you another?” No, ty!
Ash
The ice cream is totally fine and very good but why is it $10… that’s beyond insane for the smallest size of ice cream… and the staff is kind of quiet. Very stressful
Atmosphere: 2
Food: 3
Service: 2
Sofia Miranda
Really bad customer service from both guys, I asked for a chocolate dipped cone the guy said they only make it when they want to. I said it was my daughters birthday they looked at me like ok basically oh well we left really bummed still bought ice cream paid $22 I regret it and won’t be coming back any time soon!
Atmosphere: 1
Food: 1
Service: 1
Cassandra Basile
Very lazy with making the ice cream. Most of the ice cream is plain because they didn't really crush the Oreos and they aren't mixed in. they remade my order 3 times because they don't listen or communicate with each other very well. Won't be back.
Food: 1
Service: 1
Emily Vargas (Emily)
I went there yesterday and the girl serving the ice cream had an attitude for no reason. She even tossed the bag at me when I was done paying. Mind you, it was just me inside of the store at the time, it wasn’t busy. She also gave me the wrong flavor. And was just being very rude. Very disappointed with this location☹️
Atmosphere: 1
Food: 3
Service: 1
Jasen Mancilla
Great ice cream! Cold stone never fails on providing great service, however staff here is very very low. Probably just one or two people are serving, so expect longer wait times than usual if there’s a lot of people. Other than that, staff is friendly and do their best to be efficient and quick. I notified that they support local business, if you buy a pizza nearby (business on flyer) you’ll get a discount there at cold stone upon showing receipt.
Atmosphere: 5
Food: 5
Service: 4
Cherengo Martinez
The place supposedly closes at 9 and I just came here at 7 and it is already closed...which according to the registers are not working....
David Lu
Bought a milkshake last night and I now have horrific food poisoning. Never coming back
Staff is friendly. They have lots of ready to go ice cream ? cakes ?. I was able to order my oreo ice cream cake when I called at 11 am when they opened and it was ready to go ⏩ an hour later. The decorations on the cake were not included. But they do give free spoons ?! I got the small one for $36 bucks but I was able to slice it for 7. I kept it in the freezer for about an hour or more after I picked it up and got to my destination. It stayed cold long enough for me to set up all the candles ?️ and set up everyone's plates and spoons. Nephew said it tasted like a Oreo mcflurry.
PUMAS*U*FAMILY Velez
Good service nice staff.
Prov 18
Delicious birthday cakes- kids favorite and awesome shakes?
Stephanie Figueroa
Straight trash how I ask for a hot lava cake with ice cream and they give me the smallest and coldest piece of cake. Then my husband ordered a hot cookie and it was nowhere near hot more like cold hard old cookie. Definitely not going back to cold stone their ice cream is basic nothing crazy.
Not great.
Kinda boring.
Simplistic flavors.
Nothing special add ins.
I asked for hot fudge.
They only have cold chocolate sauce. Not even close.
Atmosphere: 1
Food: 3
Service: 2
Good brownie ice cream. We like chocolate ice cream and brownie or coffee ice cream and brownie. I like how the brownie is chewy and they stir it into the ice cream to order. ???
Food: 5
Service: 5
My 7/14/2024 visit was an unpleasant one to say the least. My ice cream was being prepared by one of the young ladies there when I noticed she was attempting to pull a hair off of it. After being unsuccessful, she attempted to cover it up by scooping additional ice cream on to it. I told her I can see the hair on it and she responded with “oh, ok. Do you want me to make you another?” No, ty!
The ice cream is totally fine and very good but why is it $10… that’s beyond insane for the smallest size of ice cream… and the staff is kind of quiet. Very stressful
Atmosphere: 2
Food: 3
Service: 2
Really bad customer service from both guys, I asked for a chocolate dipped cone the guy said they only make it when they want to. I said it was my daughters birthday they looked at me like ok basically oh well we left really bummed still bought ice cream paid $22 I regret it and won’t be coming back any time soon!
Atmosphere: 1
Food: 1
Service: 1
Very lazy with making the ice cream. Most of the ice cream is plain because they didn't really crush the Oreos and they aren't mixed in. they remade my order 3 times because they don't listen or communicate with each other very well. Won't be back.
Food: 1
Service: 1
I went there yesterday and the girl serving the ice cream had an attitude for no reason. She even tossed the bag at me when I was done paying. Mind you, it was just me inside of the store at the time, it wasn’t busy. She also gave me the wrong flavor. And was just being very rude. Very disappointed with this location☹️
Atmosphere: 1
Food: 3
Service: 1
Great ice cream! Cold stone never fails on providing great service, however staff here is very very low. Probably just one or two people are serving, so expect longer wait times than usual if there’s a lot of people. Other than that, staff is friendly and do their best to be efficient and quick. I notified that they support local business, if you buy a pizza nearby (business on flyer) you’ll get a discount there at cold stone upon showing receipt.
Atmosphere: 5
Food: 5
Service: 4
The place supposedly closes at 9 and I just came here at 7 and it is already closed...which according to the registers are not working....
Bought a milkshake last night and I now have horrific food poisoning. Never coming back
Restaurantji Recommends
Staff is friendly. They have lots of ready to go ice cream ? cakes ?. I was able to order my oreo ice cream cake when I called at 11 am when they opened and it was ready to go ⏩ an hour later. The decorations on the cake were not included. But they do give free spoons ?! I got the small one for $36 bucks but I was able to slice it for 7. I kept it in the freezer for about an hour or more after I picked it up and got to my destination. It stayed cold long enough for me to set up all the candles ?️ and set up everyone's plates and spoons. Nephew said it tasted like a Oreo mcflurry.
Good service nice staff.
Delicious birthday cakes- kids favorite and awesome shakes?
Straight trash how I ask for a hot lava cake with ice cream and they give me the smallest and coldest piece of cake. Then my husband ordered a hot cookie and it was nowhere near hot more like cold hard old cookie. Definitely not going back to cold stone their ice cream is basic nothing crazy.
Good service nice staff.
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