Awesome customer service cashier was very nice and helpful gave me a sample of a new flavor got me hooked thank you very much to the awesome staff of Rosemead
Atmosphere: 5
Food: 5
Service: 5
smoothies queen
i wait in the store for almost 40 mins to pick up my order, because the staff didn’t tell me my food was ready. (i tell her when im arrive that i wanna pick up my food and i tell my name)
Food: 3
Service: 1
Karina Sosa
Great staff she was super helpful with my indecisive tendencies lol
Luis Oll
Hi my name is Luis five star best customer service cashier aleena excellent all employees are doing great job cook Omar amazing would come back again
Atmosphere: 5
Food: 5
Service: 5
Marco Sierra
How is it that you don’t accept bills over $20 if the totals $23 never heard a Wingstop do this no wonder it got a bad rating
Allen Wang
Good wings. Ranch is good too.
Food: 5
Michael Toppings
Jennifer was amazing. Give this woman a raise! In the middle of a busy Saturday she was killing it! The best customer service at a restaurant in a very long time.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Wings
J V
Just had the best wingstop experience at this location thanks to Jennifer. She was very polite and food was good and hot. Looking forward to coming back soon.
Atmosphere: 4
Food: 4
Service: 5
adam soto
the crew at this location and especially Jennifer helped me make a solid food choice. i don’t frequent wingstop and was largely clueless
Ordered $40 worth of food more than an hour before they closed, then was told restroom was closed for the night… I would have gone somewhere else if I had known that before paying. Paying customers not allowed to use the bathroom… ridiculous.
Atmosphere: 1
Service: 1
Valery Bella
Cashier ARSHAN very bad customer service, it was my first visit and the last. I asked for my order not to be spicy and this looks really spicy and it was for my children and I asked this Cashier ARSHAN and she didn't give me a solution, I had to pay for another order but I will never return to this place again, apart from the order of the potatoes it looks very rancid.
Atmosphere: 1
Food: 1
Service: 1
L G
Deserve 0 stars pre order it they took longer than the time it said not only that but they messed my order and gave me the wrong flavors and they didn’t want to do anything about it and were rude !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Mango Habanero
che gomez
Man the people at this lace have no customer service skills whatsoever!! Close the bathrooms n hr n half early said we can't used them cuz they already cleaned them ! Unreal !! Can't break 100 dollar bill !! Will not be back
Atmosphere: 1
Food: 2
Service: 1
Jessica Ward
I visited your establishment on May 10th and purchased a combo meal consisting of six pieces of wings, fries, and a drink. I specifically requested crispy wings and crispy fries, but I was given cold fries instead. The staff offered to remake the fries for me, so I waited for at least 30 minutes but never received them. After finishing my wings, I approached the register and informed them that I never received my fries and requested a refund for the portion of the meal. The total cost of the combo meal was $18.56. However, Brianna, the staff member, refused to refund my money and said she couldn't do anything about the situation. I then asked to speak to the manager, but I was informed that the manager was not available at the time. I was given the name Alondea, and she assured me that she would address the situation with the manager and have it resolved. It is now May 19th, and the issue has not been resolved. I called the store and spoke to Alondea, who also said she couldn't do anything for me except offer the fries I never received. I don't want the fries; I want a refund. It's been 10 days, and the situation remains unresolved. This demonstrates a poor quality of customer service. It is important to recognize that your business relies on customers who work hard for their money and choose to spend it at your establishment. Refusing to refund their money for a product they never received is unacceptable. If this issue is not addressed, I will have no choice but to take my business elsewhere.
Awesome customer service cashier was very nice and helpful gave me a sample of a new flavor got me hooked thank you very much to the awesome staff of Rosemead
Atmosphere: 5
Food: 5
Service: 5
i wait in the store for almost 40 mins to pick up my order, because the staff didn’t tell me my food was ready. (i tell her when im arrive that i wanna pick up my food and i tell my name)
Food: 3
Service: 1
Great staff she was super helpful with my indecisive tendencies lol
Hi my name is Luis five star best customer service cashier aleena excellent all employees are doing great job cook Omar amazing would come back again
Atmosphere: 5
Food: 5
Service: 5
How is it that you don’t accept bills over $20 if the totals $23 never heard a Wingstop do this no wonder it got a bad rating
Good wings. Ranch is good too.
Food: 5
Jennifer was amazing. Give this woman a raise! In the middle of a busy Saturday she was killing it! The best customer service at a restaurant in a very long time.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Wings
Just had the best wingstop experience at this location thanks to Jennifer. She was very polite and food was good and hot. Looking forward to coming back soon.
Atmosphere: 4
Food: 4
Service: 5
the crew at this location and especially Jennifer helped me make a solid food choice. i don’t frequent wingstop and was largely clueless
Atmosphere: 4
Food: 3
Service: 5
Great service
Food: 5
Service: 5
Restaurantji Recommends
Ordered $40 worth of food more than an hour before they closed, then was told restroom was closed for the night… I would have gone somewhere else if I had known that before paying. Paying customers not allowed to use the bathroom… ridiculous.
Atmosphere: 1
Service: 1
Cashier ARSHAN
very bad customer service, it was my first visit and the last. I asked for my order not to be spicy and this looks really spicy and it was for my children and I asked this Cashier ARSHAN and she didn't give me a solution, I had to pay for another order but I will never return to this place again, apart from the order of the potatoes it looks very rancid.
Atmosphere: 1
Food: 1
Service: 1
Deserve 0 stars pre order it they took longer than the time it said not only that but they messed my order and gave me the wrong flavors and they didn’t want to do anything about it and were rude !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Mango Habanero
Man the people at this lace have no customer service skills whatsoever!! Close the bathrooms n hr n half early said we can't used them cuz they already cleaned them ! Unreal !! Can't break 100 dollar bill !! Will not be back
Atmosphere: 1
Food: 2
Service: 1
I visited your establishment on May 10th and purchased a combo meal consisting of six pieces of wings, fries, and a drink. I specifically requested crispy wings and crispy fries, but I was given cold fries instead. The staff offered to remake the fries for me, so I waited for at least 30 minutes but never received them. After finishing my wings, I approached the register and informed them that I never received my fries and requested a refund for the portion of the meal. The total cost of the combo meal was $18.56. However, Brianna, the staff member, refused to refund my money and said she couldn't do anything about the situation. I then asked to speak to the manager, but I was informed that the manager was not available at the time. I was given the name Alondea, and she assured me that she would address the situation with the manager and have it resolved. It is now May 19th, and the issue has not been resolved. I called the store and spoke to Alondea, who also said she couldn't do anything for me except offer the fries I never received. I don't want the fries; I want a refund. It's been 10 days, and the situation remains unresolved. This demonstrates a poor quality of customer service. It is important to recognize that your business relies on customers who work hard for their money and choose to spend it at your establishment. Refusing to refund their money for a product they never received is unacceptable. If this issue is not addressed, I will have no choice but to take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, French Fries
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