The chicken was amazing! Best flavored ever for a fast-food place! I don't eat guacamole from places but yours was good and fresh! No lines do it was fast and easy! Thanks for a wonderful experience! I'll be coming back this time! ☺️😁
Atmosphere: 5
Food: 5
Service: 5
Peter Gayduchik
grab bowl burrito and you'll love it
Atmosphere: 5
Food: 5
Service: 5
Fernando Duran
DONT BUY AT THIS CHIPOTLE , I just we t to this chipotle and as I was finishing my food i noticed a cockroach, worst experience ever..
Atmosphere: 1
Food: 1
Service: 1
Laurie Frederick
Love this location for pickup. Always the same quality food and portions at this location.
Atmosphere: 3
Van Dreren
Don't bother coming here after 9. Their hours say they're still open, but they are out of basically everything. False advertising and a waste of everyone's time. If you're going to stay open till 10, operate accordingly. Cleary staff is closing early to get out ASAP. Just change your hrs to close at 9 like you really do anyway.
Atmosphere: 1
Food: 1
Service: 1
EricaЯ Svit
I believe I am not the only one who has noticed a reoccurring pattern of SKIMPY portions at this location. Don’t even bother coming here, unless you want to leave paying for a meal and only getting half of it! It’s not only a robbery but disappointing & frustrating.
Atmosphere: 1
Food: 1
Service: 1
Nelson Morales
Always a good place to have lunch
Atmosphere: 5
Food: 5
Service: 5
Harmit Bhangu
Manager Kelly was very rude, doesn’t know how to deal with customers at all, I go to this location atleast twice a week or more, never happened this before. She just ruined my day and appetite.
DayDay S
I ordered three bowls from this place and all three combined might make one full bowl. Do not go to this place and don’t order through the app they’ll steal your money and give you little bowls
I live across the street so I order at the very least 2x per week. When the manager is there, everything is perfect. When he’s not, service tanks tremendously; enough for me to write a review.
I’ve given this location the benefit of the doubt for a couple years, but with the amount of business I’ve brought them, it’s time. The attitude the employees hold is unacceptable. If my wife gets off a 12 hour shift from the hospital to pickup our order and asks for an extra side of salsa, the answer should unquestionably be “of course.” Instead, I hear about the subsequent eyerolls and rudeness of employees when asked to fulfill a request from a recurring customer. A customer who orders the same mobile order week after week with an hour and a half notice before pickup time. This is not a one off either, it happens time and time and time again. I’ve been optimistic it’d change over the last 2 years, but it’s a constant reoccurrence.
I love chipotle and the food quality is great @ this location, albeit portion size is questionable. I simply cannot stand the attitude of the employees @ 3988 Douglas Blvd. Also, triple check your mobile orders so I don’t have to drive over to correct your mistakes to bet met with another eyeroll.
Thank you.
Atmosphere: 5
Food: 5
Service: 1
PE Kegley (PEK)
Quality always good. Service depends upon the day - often as not it's obvious that staff would rather be somewhere else.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Burrito Bowl
Paul Hickey-Ramsey
I want to share my frustration with Chipotle's rewards point system to make others aware of its limitations.
I recently visited Chipotle to purchase a burrito. I had enough points for two rewards: double protein and a free drink. At the counter, I informed the staff that I intended to use my points for both. However, I was told that only one reward can be redeemed per transaction.
My question is: where is this policy clearly stated? If I’ve earned the points, what’s the purpose of accumulating them if I’m unable to use them as intended? I even offered to split my order into two transactions to use my points separately, but I was told I would still need to pay for the drink because they couldn’t honor that request.
This isn’t the first time I’ve encountered this issue, and it’s incredibly disappointing. As a regular customer, I expect a rewards system to provide value—not to create unnecessary restrictions or confusion.
Chipotle really needs to improve transparency about its rewards program and reconsider how points can be redeemed. For customers who consistently support the brand, it feels unfair to face such limitations on a program meant to reward loyalty.
Atmosphere: 2
Food: 3
Service: 1
Don Seto
tasty and reliable. had the honey chicken burrito bowl. yum
Atmosphere: 3
Food: 4
Service: 4
Thomas
Terrible last few experiences. Incorrect orders lead to comped meal(s) which they then stopped keeping track of so we lost out of what we were owed. Went in to speak with the manager (Kevin) and was told he'll be in tomorrow. Trying to call into the store and speaking with someone locally is near impossible as its a bot just trying to connect you to a phone center.
Great portion. Quick service. Delicious food!
Atmosphere: 5
Food: 5
Service: 5
The chicken was amazing! Best flavored ever for a fast-food place! I don't eat guacamole from places but yours was good and fresh! No lines do it was fast and easy! Thanks for a wonderful experience! I'll be coming back this time! ☺️😁
Atmosphere: 5
Food: 5
Service: 5
grab bowl burrito and you'll love it
Atmosphere: 5
Food: 5
Service: 5
DONT BUY AT THIS CHIPOTLE , I just we t to this chipotle and as I was finishing my food i noticed a cockroach, worst experience ever..
Atmosphere: 1
Food: 1
Service: 1
Love this location for pickup. Always the same quality food and portions at this location.
Atmosphere: 3
Don't bother coming here after 9. Their hours say they're still open, but they are out of basically everything. False advertising and a waste of everyone's time. If you're going to stay open till 10, operate accordingly. Cleary staff is closing early to get out ASAP. Just change your hrs to close at 9 like you really do anyway.
Atmosphere: 1
Food: 1
Service: 1
I believe I am not the only one who has noticed a reoccurring pattern of SKIMPY portions at this location. Don’t even bother coming here, unless you want to leave paying for a meal and only getting half of it! It’s not only a robbery but disappointing & frustrating.
Atmosphere: 1
Food: 1
Service: 1
Always a good place to have lunch
Atmosphere: 5
Food: 5
Service: 5
Manager Kelly was very rude, doesn’t know how to deal with customers at all, I go to this location atleast twice a week or more, never happened this before. She just ruined my day and appetite.
I ordered three bowls from this place and all three combined might make one full bowl. Do not go to this place and don’t order through the app they’ll steal your money and give you little bowls
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I live across the street so I order at the very least 2x per week. When the manager is there, everything is perfect. When he’s not, service tanks tremendously; enough for me to write a review.
I’ve given this location the benefit of the doubt for a couple years, but with the amount of business I’ve brought them, it’s time. The attitude the employees hold is unacceptable. If my wife gets off a 12 hour shift from the hospital to pickup our order and asks for an extra side of salsa, the answer should unquestionably be “of course.” Instead, I hear about the subsequent eyerolls and rudeness of employees when asked to fulfill a request from a recurring customer. A customer who orders the same mobile order week after week with an hour and a half notice before pickup time. This is not a one off either, it happens time and time and time again. I’ve been optimistic it’d change over the last 2 years, but it’s a constant reoccurrence.
I love chipotle and the food quality is great @ this location, albeit portion size is questionable. I simply cannot stand the attitude of the employees @ 3988 Douglas Blvd. Also, triple check your mobile orders so I don’t have to drive over to correct your mistakes to bet met with another eyeroll.
Thank you.
Atmosphere: 5
Food: 5
Service: 1
Quality always good. Service depends upon the day - often as not it's obvious that staff would rather be somewhere else.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Burrito Bowl
I want to share my frustration with Chipotle's rewards point system to make others aware of its limitations.
I recently visited Chipotle to purchase a burrito. I had enough points for two rewards: double protein and a free drink. At the counter, I informed the staff that I intended to use my points for both. However, I was told that only one reward can be redeemed per transaction.
My question is: where is this policy clearly stated? If I’ve earned the points, what’s the purpose of accumulating them if I’m unable to use them as intended? I even offered to split my order into two transactions to use my points separately, but I was told I would still need to pay for the drink because they couldn’t honor that request.
This isn’t the first time I’ve encountered this issue, and it’s incredibly disappointing. As a regular customer, I expect a rewards system to provide value—not to create unnecessary restrictions or confusion.
Chipotle really needs to improve transparency about its rewards program and reconsider how points can be redeemed. For customers who consistently support the brand, it feels unfair to face such limitations on a program meant to reward loyalty.
Atmosphere: 2
Food: 3
Service: 1
tasty and reliable. had the honey chicken burrito bowl. yum
Atmosphere: 3
Food: 4
Service: 4
Terrible last few experiences. Incorrect orders lead to comped meal(s) which they then stopped keeping track of so we lost out of what we were owed. Went in to speak with the manager (Kevin) and was told he'll be in tomorrow. Trying to call into the store and speaking with someone locally is near impossible as its a bot just trying to connect you to a phone center.
Food: 3
Service: 1
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