I used to be a regular at this place, and began developing a close relationship with the workers, but I had to stop when I learned about the poor treatment of the workers here. It's unjust that a business can easily give away large quantities of free food for minor customer complaints, yet their own employees have to pay if they want a meal. I firmly believe that a company should treat its employees with the same respect as its customers, as they are essential to the operation of the business. I will always remember a time when I saw someone I was told was the manager, named Alba, yelling at the staff in front of the whole restaurant. As someone who cannot tolerate witnessing abusive behavior, I felt extremely uncomfortable and somewhat traumatized by what I saw. To this day, I regret not recording the incident and reporting it, but I was paralyzed in disbelief at the abuse I was witnessing. That was when I learned that this was not an isolated incident and that such yelling is quite common here. I appreciated the convenience of this location since it is very close to my home, but I refuse to support a business that mistreats its workers, and I believe others should do the same. I can't believe this establishment has not been reported before; I am truly appalled.
crow
I have to say .we have another winner here. I think mainly because of the nice area it's in, that the service is top notch. I never felt rushed. The girl at the intercom was very nice and reassured me or was ok that I took a little longer, since I haven't been to El Pollo in many years. We got a couple taco bowls. And the three tacos and chip deal. They were out in no time. The food was great. The only thing is, in this area, of course the price is a bit more than in other areas, but, again, it a way better area . The food is clean, the employees are fantastic. The managers should be proud of their staff.
sirvan younesi
Very Disappointing Experience – Unsafe, Unprofessional, and Disrespectful Staff
We had a very unpleasant and upsetting experience at this establishment. The dining area floor was wet and dangerously slippery, making it unsafe to walk. We politely informed the staff, expecting them to take action to ensure customer safety. Instead, they laughed at us and responded sarcastically, saying, “We have a sign up.” No effort was made to clean the floor or take our concern seriously.
Shortly after, I slipped and fell on the same wet floor. When my spouse asked to speak with a manager, a woman named Crystal (who claimed to be the manager) approached us. Shockingly, she admitted, “Yes, the floor is slippery and unsafe, but we’ve put up a warning sign.” She then added mockingly, “If you can’t walk here, feel free to leave and eat your food at home.”
The entire interaction was not only careless and unprofessional but also deeply disrespectful. The staff ridiculed and belittled us with smirks and sarcastic remarks instead of offering help or even basic courtesy. It was clear they had no sense of responsibility for customer safety or comfort.
We documented the condition of the floor with photos and informed them that we would be reporting the incident. I strongly advise others to stay away from this place until they address their serious safety issues and train their staff in basic professionalism and respect.
DRZ Adventures
Food is good hospitality is good. My only complaint is you can’t eat inside because it’s too cold and they don’t have any tables outside so I always gotta take it home.
David Jonas
El Pollo Loco never fails to deliver an amazing meal and top-notch service! The staff is always attentive and makes sure you’re taken care of. I can’t get enough of their flame-grilled chicken—tender and juicy with a smoky flavor that’s unbeatable. The sides are delicious, and I always get the avocado salsa to go with my meal. The ambiance is relaxed and spacious, perfect for dining with friends or family. The bright, contemporary design makes the restaurant a pleasant place to hang out while enjoying tasty food.
Andrew Miller
Food is good, but portions have shrunk and prices have gone up. Not a good value for what you get.
Adam-David Pepper
Charge boiled chicken and side dishes. What could be better.
Joseph Bresnyan
My first time there, pretty darn good chicken street tacos. Very busy lunch crowd
Atmosphere: 4
Food: 5
Service: 4
Licas Paoki
This afternoon I came to this place for dinner and what a wonder I took when ordering my meal, ordered a Chipotle burrito and I knew the flavor was amazing I recommend this location, thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Chips and Guacamole
JUANITA TALAMANTEZ
Love your food snd coupons!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Two Churros, Loco Side Salad, Double Chicken Avocado Salad, Taco, Chicken Avocado Burrito, Pinto Beans, Grilled Chicken Dinner, Chips, Chips and Salsa, Classic Chicken Tostada Salad Combo
I love coming here.Chicken is always juicy and staff very freindly. It’s always a pleasure My favorite fast food chain for something healthier and still tasty. Often a busy location but that’s a good sign. Lots of parking and great ac to eat in during the summer months
Atmosphere: 5
Food: 5
Service: 5
Jeff McIntyre
Good as always. One of the healthier food choices for fast food.
Atmosphere: 5
Food: 5
Service: 5
Jeba Diah (Jeba Diah)
Understaffed to start, which made everything down hill from there. Food was watery, chicken bland and not very warm. took almost 20 minutes to get our food. All the tables were dirty, no straws, seemed like the a/c was broken as it was quite warm in there. Parking lot was full of people waiting for their food going through the drive thru. Needs more staff and better management.
Atmosphere: 1
Food: 2
Service: 3
Shaun J (Jeba Diah)
Understaffed to start, which made everything down hill from there. Food was watery, chicken bland and not very warm. took almost 20 minutes to get our food. All the tables were dirty, no straws, seemed like the a/c was broken as it was quite warm in there. Parking lot was full of people waiting for their food going through the drive thru. Needs more staff and better management.
I used to be a regular at this place, and began developing a close relationship with the workers, but I had to stop when I learned about the poor treatment of the workers here. It's unjust that a business can easily give away large quantities of free food for minor customer complaints, yet their own employees have to pay if they want a meal. I firmly believe that a company should treat its employees with the same respect as its customers, as they are essential to the operation of the business. I will always remember a time when I saw someone I was told was the manager, named Alba, yelling at the staff in front of the whole restaurant. As someone who cannot tolerate witnessing abusive behavior, I felt extremely uncomfortable and somewhat traumatized by what I saw. To this day, I regret not recording the incident and reporting it, but I was paralyzed in disbelief at the abuse I was witnessing. That was when I learned that this was not an isolated incident and that such yelling is quite common here. I appreciated the convenience of this location since it is very close to my home, but I refuse to support a business that mistreats its workers, and I believe others should do the same. I can't believe this establishment has not been reported before; I am truly appalled.
I have to say .we have another winner here. I think mainly because of the nice area it's in, that the service is top notch. I never felt rushed. The girl at the intercom was very nice and reassured me or was ok that I took a little longer, since I haven't been to El Pollo in many years. We got a couple taco bowls. And the three tacos and chip deal. They were out in no time. The food was great. The only thing is, in this area, of course the price is a bit more than in other areas, but, again, it a way better area . The food is clean, the employees are fantastic. The managers should be proud of their staff.
Very Disappointing Experience – Unsafe, Unprofessional, and Disrespectful Staff
We had a very unpleasant and upsetting experience at this establishment. The dining area floor was wet and dangerously slippery, making it unsafe to walk. We politely informed the staff, expecting them to take action to ensure customer safety. Instead, they laughed at us and responded sarcastically, saying, “We have a sign up.” No effort was made to clean the floor or take our concern seriously.
Shortly after, I slipped and fell on the same wet floor. When my spouse asked to speak with a manager, a woman named Crystal (who claimed to be the manager) approached us. Shockingly, she admitted, “Yes, the floor is slippery and unsafe, but we’ve put up a warning sign.” She then added mockingly, “If you can’t walk here, feel free to leave and eat your food at home.”
The entire interaction was not only careless and unprofessional but also deeply disrespectful. The staff ridiculed and belittled us with smirks and sarcastic remarks instead of offering help or even basic courtesy. It was clear they had no sense of responsibility for customer safety or comfort.
We documented the condition of the floor with photos and informed them that we would be reporting the incident. I strongly advise others to stay away from this place until they address their serious safety issues and train their staff in basic professionalism and respect.
Food is good hospitality is good. My only complaint is you can’t eat inside because it’s too cold and they don’t have any tables outside so I always gotta take it home.
El Pollo Loco never fails to deliver an amazing meal and top-notch service! The staff is always attentive and makes sure you’re taken care of. I can’t get enough of their flame-grilled chicken—tender and juicy with a smoky flavor that’s unbeatable. The sides are delicious, and I always get the avocado salsa to go with my meal. The ambiance is relaxed and spacious, perfect for dining with friends or family. The bright, contemporary design makes the restaurant a pleasant place to hang out while enjoying tasty food.
Food is good, but portions have shrunk and prices have gone up. Not a good value for what you get.
Charge boiled chicken and side dishes. What could be better.
My first time there, pretty darn good chicken street tacos. Very busy lunch crowd
Atmosphere: 4
Food: 5
Service: 4
This afternoon I came to this place for dinner and what a wonder I took when ordering my meal, ordered a Chipotle burrito and I knew the flavor was amazing I recommend this location, thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Chips and Guacamole
Love your food snd coupons!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa Bar, Two Churros, Loco Side Salad, Double Chicken Avocado Salad, Taco, Chicken Avocado Burrito, Pinto Beans, Grilled Chicken Dinner, Chips, Chips and Salsa, Classic Chicken Tostada Salad Combo
Restaurantji Recommends
I love coming here.Chicken is always juicy and staff very freindly.
It’s always a pleasure My favorite fast food chain for something healthier and still tasty. Often a busy location but that’s a good sign. Lots of parking and great ac to eat in during the summer months
Atmosphere: 5
Food: 5
Service: 5
Good as always. One of the healthier food choices for fast food.
Atmosphere: 5
Food: 5
Service: 5
Understaffed to start, which made everything down hill from there. Food was watery, chicken bland and not very warm. took almost 20 minutes to get our food. All the tables were dirty, no straws, seemed like the a/c was broken as it was quite warm in there. Parking lot was full of people waiting for their food going through the drive thru. Needs more staff and better management.
Atmosphere: 1
Food: 2
Service: 3
Understaffed to start, which made everything down hill from there. Food was watery, chicken bland and not very warm. took almost 20 minutes to get our food. All the tables were dirty, no straws, seemed like the a/c was broken as it was quite warm in there. Parking lot was full of people waiting for their food going through the drive thru. Needs more staff and better management.
Great place, quick and filling
Atmosphere: 5
Food: 5
Service: 5
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