12/26 My family and I did a breakfast order on the McDonald’s app about 15-20 minutes before breakfast ends. We live close by so it didn’t take me long to arrive, however, the line was long so I was stuck in the drive-thru about 20-25 minutes (you’re trapped in once you get into the line so I was unable to go inside).
When I got up to the window to retrieve my order they said “oh we canceled your order”. They offered no remedy, just simply said they gave the breakfast burritos to the car in front of us and are done making breakfast. There was no notification on the app they canceled it, and we ordered BEFORE breakfast ends. Then I asked to speak to the manager and let them know they need to do something, I already waited almost 30 minutes in line and we weren’t notified. The manager reluctantly asked what we had, didn’t even bother looking it up or reprinting the receipt to make it accurately, and asked me to pull over and wait. I waited another 20 minutes or so and they only included about half my order. All of that to not even come back with breakfast for every family member. Oh but they included an apple pie that zero person wanted like that makes up for it. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Monir Iqbal
This place sucks especially there’s an arrogant and rude guy (Cody, and an asian woman, they are the rudest servicer I have ever experienced.
Atmosphere: 1
Food: 3
Service: 1
Littlejohn Chamblin
I had a good time and the food was hot when it was served to us.
Atmosphere: 3
Food: 5
Service: 5
Reema S
I’ve visited this McDonald’s many times, but today’s experience was extremely disappointing. After ordering through the drive-thru, we were asked to park and wait. We ended up waiting 20 minutes before someone brought the food out to our car. When he tried to explain where everything was, we still couldn’t find part of our order in the bags.
Instead of helping politely, the manager came out yelling, insisting she “placed it at the bottom.” The way the bags were packed was unacceptable, some items were buried under the fries, some were tossed on top, and we were basically told to dig through three large bags just to look for a few smaller items. It was chaotic and rude.
I’ve never had an experience like this at this location. The manager needs to learn how to pack food properly and treat customers with respect. Dumping everything together and speaking to customers that way is not acceptable. I hope they improve their service and attitude.
Atmosphere: 3
Food: 4
Service: 1
Christian C.
It's a small diner connected to a gas station. This area is not fast food friendly so it's never full and I've gotten cold fries and cold nuggets a few times. 🍟🍔 Also, Some of the employees are from another planet it seems,🛸 but most are friendly and appear to be of earth. 🌎
Atmosphere: 3
Food: 4
Service: 4
David L. Erickson
Excellent!
Atmosphere: 5
Food: 5
Service: 5
jade polach
How are gonna forget the patty in a cheese burger? 😭
Jerry Stotler
Worst customer service. I placed a simple order on the kiosk I was going to I pay at the counter because I only had cash stood at the counter almost 20 minutes and not one employee came to help me .seems like they were to busy having a Spanish conversation while assembling orders instead of taking care of customers waiting at the register. Maybe the owner needs to train them better .I will take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
Shane Conner
Great Atmosphere and the food is excellent.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Susan E
Cooked fresh and fast friendly and mostly free, my reward points.
Guys, this is not serious!!! Every time when I order at drive thru, you always do something wrong! ALWAYS!!! I ordered 2 milas, and you gave me one; I ordered a bagel with sausages, and you gave me bagel with steak! Today, I ordered a home breakfast with a hot cake, and you didn't include the hot cake!!!! I don't have the time to check my order every time, so please be more attentive!!!!!!
Atmosphere: 2
Food: 3
Service: 1
Jay Bae
It was nice there they have a great interior design though it does get crowded in here
12/26 My family and I did a breakfast order on the McDonald’s app about 15-20 minutes before breakfast ends. We live close by so it didn’t take me long to arrive, however, the line was long so I was stuck in the drive-thru about 20-25 minutes (you’re trapped in once you get into the line so I was unable to go inside).
When I got up to the window to retrieve my order they said “oh we canceled your order”. They offered no remedy, just simply said they gave the breakfast burritos to the car in front of us and are done making breakfast. There was no notification on the app they canceled it, and we ordered BEFORE breakfast ends. Then I asked to speak to the manager and let them know they need to do something, I already waited almost 30 minutes in line and we weren’t notified. The manager reluctantly asked what we had, didn’t even bother looking it up or reprinting the receipt to make it accurately, and asked me to pull over and wait. I waited another 20 minutes or so and they only included about half my order. All of that to not even come back with breakfast for every family member. Oh but they included an apple pie that zero person wanted like that makes up for it. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
This place sucks especially there’s an arrogant and rude guy (Cody, and an asian woman, they are the rudest servicer I have ever experienced.
Atmosphere: 1
Food: 3
Service: 1
I had a good time and the food was hot when it was served to us.
Atmosphere: 3
Food: 5
Service: 5
I’ve visited this McDonald’s many times, but today’s experience was extremely disappointing. After ordering through the drive-thru, we were asked to park and wait. We ended up waiting 20 minutes before someone brought the food out to our car. When he tried to explain where everything was, we still couldn’t find part of our order in the bags.
Instead of helping politely, the manager came out yelling, insisting she “placed it at the bottom.” The way the bags were packed was unacceptable, some items were buried under the fries, some were tossed on top, and we were basically told to dig through three large bags just to look for a few smaller items. It was chaotic and rude.
I’ve never had an experience like this at this location. The manager needs to learn how to pack food properly and treat customers with respect. Dumping everything together and speaking to customers that way is not acceptable. I hope they improve their service and attitude.
Atmosphere: 3
Food: 4
Service: 1
It's a small diner connected to a gas station. This area is not fast food friendly so it's never full and I've gotten cold fries and cold nuggets a few times. 🍟🍔
Also, Some of the employees are from another planet it seems,🛸 but most are friendly and appear to be of earth. 🌎
Atmosphere: 3
Food: 4
Service: 4
Excellent!
Atmosphere: 5
Food: 5
Service: 5
How are gonna forget the patty in a cheese burger? 😭
Worst customer service. I placed a simple order on the kiosk I was going to I pay at the counter because I only had cash stood at the counter almost 20 minutes and not one employee came to help me .seems like they were to busy having a Spanish conversation while assembling orders instead of taking care of customers waiting at the register. Maybe the owner needs to train them better .I will take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
Great Atmosphere and the food is excellent.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheeseburger
Cooked fresh and fast friendly and mostly free, my reward points.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's not even real food
Atmosphere: 1
Food: 1
Service: 1
Good food friendly atmosphere ocean view
Atmosphere: 4
Food: 4
Service: 4
Guys, this is not serious!!! Every time when I order at drive thru, you always do something wrong! ALWAYS!!! I ordered 2 milas, and you gave me one; I ordered a bagel with sausages, and you gave me bagel with steak! Today, I ordered a home breakfast with a hot cake, and you didn't include the hot cake!!!! I don't have the time to check my order every time, so please be more attentive!!!!!!
Atmosphere: 2
Food: 3
Service: 1
It was nice there they have a great interior design though it does get crowded in here
Atmosphere: 3
Food: 5
Service: 4
Drive thru
Food: 4
Service: 4
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