Red Robin Gourmet Burgers and Brews

Very Rude Pimple faced greeter at 255pm rolled her eyes and made us feel like we weren't welcome when we asked to sit at the bar. She gave us the menus and we went on our way to seat ourselves. [Normally at the Citrus Heights location we seat ourselves at the bar. She made it a point to tell us that next time we have to wait for her to seat us. That girl needs to go as the elder couple next to us exclaimed they experienced the same snooty attitude.

Atmosphere: 1

Food: 5

Service: 1

One of the worst service experiences we’ve had at a Red Robin.
The food itself was fine, but the service and handling of our table were unacceptable, especially given that we were dining with autistic children.
We were never greeted by our server. A manager, still in kitchen attire, acknowledged us before our waitress ever came to the table. After finally arriving, Beverly took our order and dropped off fries, then disappeared for approximately 45 minutes.
During that time, my drink sat empty with no refill. We never received the promised bottomless fries. There were no check-ins, no updates, and no explanation.
Anyone who has autistic children knows how critical timing and routine are. Making kids wait that long for food without communication is not just bad service, it’s negligent.
When we finally spoke to a manager, there was no acknowledgment of the issue. She silently dropped off the receipt and walked away. No apology. No explanation. No attempt to make things right.
If Beverly is our assigned server in the future, we will ask to be reseated or leave. This experience showed a complete lack of awareness, urgency, and basic hospitality.

Atmosphere: 2

Food: 3

Service: 1

I loved Red Robin but we had the worst service last week. No one was greeting or seating, so we finally went to the bar to sit down. Had to get up again to find our own menus. No hello at all. The restaurant was completely empty, 0 excuse.

Manager came and gave us some gift card spiel (I’m sure corporate makes them do it) but it would’ve been much more tolerable had he brought us a server- perhaps a menu, water or fries first…

I got the impression that someone in ownership or leadership had just reamed the staff. Everyone was miserable. When the bill arrived, we were overcharged by $40. Tried to flag someone down for about 10 minutes, no one made eye contact. Had to get up to find the manager, he sent a different girl out (not our server) rather than handling it himself or apologizing.

Even after “correcting” our bill twice (and bringing out the menu to point to prices…) we were still overcharged by $6. Paid the difference just to leave. On the way out, we saw a line of at least 4 families waiting. By the time we buckled up, we saw them all walk out- guess no one ever sat them.

The entire experience was odd. Won’t be back to this location.

Atmosphere: 1

Food: 1

Service: 1

Damien Holloway was the best part of our visit to Red Robin. We hadn't been to a Red Robin in probably 5 years and he made this visit an extremely enjoyable one. I asked for a Blue Moon shake and he tried his best to make one. We googled it later, and found we were missing a couple of ingredients but I was happy he tried. My husband ordered the pizza appetizer and would come back for that alone. We both had the hot honey chicken sandwich and loved it. We will be back to try the burgers next time.

Atmosphere: 4

Food: 4

Service: 5

Just waited for 20 minutes at a table and no service. We just got up and left. Horrible customer service at the Galleria location

Atmosphere: 3

Food: 4

Service: 1

I normally love Red Robin but my service was terrible at this location. My burger came out cold and the frys were over cooked. Alejandro abandoned us for 20 minutes after drinks. No smiles. Barely acknowledging us at all. Same great atmosphere as always, if a little minus for a wobbling table. I'd skip this location and wait until you're near the Citrus Heights location.

Atmosphere: 4

Food: 2

Service: 1

This is probably one of my favorite Red Robin locations. The staff are always so friendly and attentive, the food is always amazing. The manager always stops by the table to check in on everyone as well.

Atmosphere: 5

Food: 5

Service: 5

Watch out to be upcharge with out giving notice. Strawberry lemonade. They bring you and extra not asking. If they asked for side and suggested onion rings ya thats extra. Manager asked how you are and sells you holiday cards theres. Geez just want to have a valued dinner.

Food was amazing! Service could use some work.

Atmosphere: 5

Food: 5

Service: 2

Great food and good service. The air-conditioner was on full blast causing us to eat faster than normal.

Atmosphere: 4

Food: 4

Service: 4

This particular trip, I had to try to find someone to seat us. First try we both could barely fit in the booth (we're not obese) so we got moved to a table (directly next to the bathrooms. Great). After ordering, the food arrived and we still had no drinks, utensils, napkins. When my tea finally arrived there still was no sweetener which I had mentioned a couple of times already. I waited to find someone again, which happened to be a manager, and it still took almost 5 minutes to get the sweetener. We were not told that getting crispy chicken would cost extra. Worst visit ever. Made sense that the parking lot was pretty empty.

Atmosphere: 3

Food: 4

Service: 1

I was seated outside. A homeless man kept coming in and out of the restaurant. Would be nice to have some AC blowing

Atmosphere: 5

Food: 5

Service: 5

🌟🌟🌟🌟🌟 Just had an amazing experience at Red Robin in Galleria Roseville! 🍔✨

From the moment we walked in, we felt the energetic vibe. We were greeted by two friendly front servers and an attentive order taker who truly cared about our needs. We settled into a super comfy couch, and within 15-20 minutes, our delicious food arrived.

The prices may be a bit on the higher side, but the quality of food and service makes it totally worth it.We can’t wait to come back.

Highly recommend this place for a delightful dining experience.

Service 5/5 Rating
Food 5/5 rating
Ambiance 5/5 rating

Over all 5/5 ⭐️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Steak Fries, French Fries, Red Robin Gourmet Cheeseburger, Garlic Fries, Side Salad, Potato Fries

Definitely one of our favorite places I would give this place six stars if I had the option. The People who serve and work here are amazing. The weight was not long and I have lots of stuff for kids.

Atmosphere: 5

Food: 5

Service: 5

We came in for some classic Red Robin comfort food and were very happy with our experience. The mozzarella twists are always so fresh, our waitress was very kind and overall we enjoyed the consistency Red Robin always brings.

Atmosphere: 5

Food: 5

Service: 5