I love Wetzel's Pretzels, the butter on the pretzel bites is so good. Great for a quick on the go snack.?
Atmosphere: 5
Food: 5
Service: 5
Davey
Great place to eat but the employees aren't treated fairly if the place is too busy then they don't get the take their lunch.
Atmosphere: 4
Food: 4
Service: 5
Kesslyn Vazquez
OMGG i love this place it is the best pretzes i have ever had!!
Atmosphere: 5
Food: 5
Service: 5
Matthew
They might as well called it wetzel's lemonade cuz they did not have pretzels, at either of the two locations within 200 yd of each other. Two stars, would not recommend.
David ..
Thirsty with my kids near playground, decided to try their 'fresh lemonade' after Mt first sip, I wanted throw up.Tasted old ugly and obese. Wouldn't give this to my worst enemy
Kylie S.
This location is in a mall so it's always busy. The lines are always long and it's right next to the kids play area so it's always loud. The staff is usually very young and never friendly. They try to get through the line as quickly as possible. I don't mind though, the line goes fast and the pretzels come out quick. This time around I ordered two and the first one was pretty good. Not burnt and still warm and soft in the middle. The second one was just a mistake all around. It was over cooked and basically crumbled each time I snapped a piece off. I asked for both to be salted and the second pretzel had barely any. I always get the jalapeño cheese dipping sauce which is always nice and warm and cheesy with a little spice to it. The customer service isn't the best but I will always make my way over for a pretzel.
Christian C.
This location literally has the worst pretzels of my life. It was hard and the cheese was not good either. I would go somewhere else for a pretzel in the mall.
Christopher C.
Directed at the Kiosk like location by Fuego in the Roseville CA Galleria. You should charge more rather than 'short' fill the order. For the 'bites' orders the cups were barely more than half full. Sad....
AQUI Golden star
Nice and clean. You can smell pretzel every where in the mall .delicious
Lauren M.
I am so disappointed with this location. The other day I brought my daughter here between shopping to grab a snack. She was really excited to watch the girl make pretzels and the girl was on her phone and doing her eyebrows. Yuck! The guy ringing us up was also on his phone and didn't care to even look up even when we were standing there. Pretzel was decent but burnt and even the workers didn't care when we told them.
I'm confused as to why my review was taken down. I went to get a pretzel this morning and I took these as I was coming down the escalator and saw this. Again, why do they allow this to keep happening? And this is not the first time this has happened. I went to get a pretzel and saw this girl standing over the prep area tweezing her eyebrows.
Marie T.
I go to wetzel pretzel almost every time I go to the mall. I only go because my daughter loves this place. Today I was standing in front of the register while the staff was being spoken to by a staff member. It took awhile before staff acknowledged me. I think this should have been done at another time. There were two plain pretzels left. They did not look appetizing as if it was sitting there for awhile. I asked if there were new ones coming out but the person ignored me. I told her I wanted it plain. She grabbed the pretzel in the window and turned around and placed it in a container behind her. She placed in a bag and gave it to me. I asked her again if there were new ones coming out and she looked at me and said no. I took the pretzel and went home. I realized that there was butter on it. Arrgghhhh! I wanted a plain pretzel. Will I come back again? No
Ilijana P.
I went to purchase a wetzel pretzel with my 2 year old it was our first trip back to the mall and I love the pretzels. I specifically asked for one plain pretzel no salt since the salt is too course for my 2 year old And I am not Allowed to have salt . The cashier was a young girl.I paid , took the bag, gave the bag to my daughter she took the pretzel out and licked it and I realized it's with salt.I was too busy holding her while purchasing so I didn't pay attention. I went back to return and kindly said I asked for no salt, she took my bag with old pretzel back and gave me a plain no salt and put my pretzel back into the display shelf. Before I could say anything else to the cashier who put my old pretzel back that my daughter licked a very rude young girl who was in line customer seemed offended by me coming back to return and called me names and said " what do you expect b%** you're at the mall calm yourself " . I left before telling the cashier putting back an already sold Licked pretzel was disgusting and horrible.
William C.
$10.49 for basically something soaked in artificial butter tasting oil. Okay. It's a pretzel. It should be easy. Particularly if you focus on one item. So here we go. How can you mess up a pretzel? Our order was pretzel bites and a pretzel. Step 1. The girl taking the order was akin to hugging a porcupine. Not friendly, not engaging, not happy, just there to take the order which brings me to step 2. Step 2. Prepare the food.....poorly. In our case, we had one pretzel bite that was partially fossilized and stale, while most were cooked on the outside but still dough on the inside. The pretzel was also cooked on the outside but raw dough on the inside. Step 3. Drown all of the product in butter flavored oil that isn't really that tasty. There was so much oil we were able to ring out drops by squeezing the pretzel. Step 4. Put the oil drenched partially cooked product into the bag and do not include a single napkin for what would become oil invasion that we are still trying to remove. I still hours later smell the artificial butter smell on my hands...which strangely is making me hungry. Advice- we were considering the nugget but didn't go there because of cost. Well it turns out that the nugget would have been cheaper and actually well executed. There is a reason this place has low ratings, there are other choices. I am forced into leaving at least a star, but in reality this is still star dust that has yet to form into an actual star.
dale Patterson
Pretzels were under cooked and doughy... Was already gone when we noticed so couldn't bring food back. Was also pretty gross that the lady who was making the pretzels eye lashes where falling off her eyelids.
I love Wetzel's Pretzels, the butter on the pretzel bites is so good. Great for a quick on the go snack.?
Atmosphere: 5
Food: 5
Service: 5
Great place to eat but the employees aren't treated fairly if the place is too busy then they don't get the take their lunch.
Atmosphere: 4
Food: 4
Service: 5
OMGG i love this place it is the best pretzes i have ever had!!
Atmosphere: 5
Food: 5
Service: 5
They might as well called it wetzel's lemonade cuz they did not have pretzels, at either of the two locations within 200 yd of each other. Two stars, would not recommend.
Thirsty with my kids near playground, decided to try their 'fresh lemonade' after Mt first sip, I wanted throw up.Tasted old ugly and obese. Wouldn't give this to my worst enemy
This location is in a mall so it's always busy. The lines are always long and it's right next to the kids play area so it's always loud. The staff is usually very young and never friendly. They try to get through the line as quickly as possible. I don't mind though, the line goes fast and the pretzels come out quick. This time around I ordered two and the first one was pretty good. Not burnt and still warm and soft in the middle. The second one was just a mistake all around. It was over cooked and basically crumbled each time I snapped a piece off. I asked for both to be salted and the second pretzel had barely any. I always get the jalapeño cheese dipping sauce which is always nice and warm and cheesy with a little spice to it. The customer service isn't the best but I will always make my way over for a pretzel.
This location literally has the worst pretzels of my life. It was hard and the cheese was not good either. I would go somewhere else for a pretzel in the mall.
Directed at the Kiosk like location by Fuego in the Roseville CA Galleria. You should charge more rather than 'short' fill the order. For the 'bites' orders the cups were barely more than half full. Sad....
Nice and clean. You can smell pretzel every where in the mall .delicious
I am so disappointed with this location. The other day I brought my daughter here between shopping to grab a snack. She was really excited to watch the girl make pretzels and the girl was on her phone and doing her eyebrows. Yuck! The guy ringing us up was also on his phone and didn't care to even look up even when we were standing there. Pretzel was decent but burnt and even the workers didn't care when we told them.
Restaurantji Recommends
I'm confused as to why my review was taken down. I went to get a pretzel this morning and I took these as I was coming down the escalator and saw this. Again, why do they allow this to keep happening? And this is not the first time this has happened. I went to get a pretzel and saw this girl standing over the prep area tweezing her eyebrows.
I go to wetzel pretzel almost every time I go to the mall. I only go because my daughter loves this place. Today I was standing in front of the register while the staff was being spoken to by a staff member. It took awhile before staff acknowledged me. I think this should have been done at another time. There were two plain pretzels left. They did not look appetizing as if it was sitting there for awhile. I asked if there were new ones coming out but the person ignored me. I told her I wanted it plain. She grabbed the pretzel in the window and turned around and placed it in a container behind her. She placed in a bag and gave it to me. I asked her again if there were new ones coming out and she looked at me and said no. I took the pretzel and went home. I realized that there was butter on it. Arrgghhhh! I wanted a plain pretzel. Will I come back again? No
I went to purchase a wetzel pretzel with my 2 year old it was our first trip back to the mall and I love the pretzels. I specifically asked for one plain pretzel no salt since the salt is too course for my 2 year old And I am not Allowed to have salt . The cashier was a young girl.I paid , took the bag, gave the bag to my daughter she took the pretzel out and licked it and I realized it's with salt.I was too busy holding her while purchasing so I didn't pay attention. I went back to return and kindly said I asked for no salt, she took my bag with old pretzel back and gave me a plain no salt and put my pretzel back into the display shelf. Before I could say anything else to the cashier who put my old pretzel back that my daughter licked a very rude young girl who was in line customer seemed offended by me coming back to return and called me names and said " what do you expect b%** you're at the mall calm yourself " . I left before telling the cashier putting back an already sold Licked pretzel was disgusting and horrible.
$10.49 for basically something soaked in artificial butter tasting oil. Okay. It's a pretzel. It should be easy. Particularly if you focus on one item. So here we go. How can you mess up a pretzel? Our order was pretzel bites and a pretzel. Step 1. The girl taking the order was akin to hugging a porcupine. Not friendly, not engaging, not happy, just there to take the order which brings me to step 2. Step 2. Prepare the food.....poorly. In our case, we had one pretzel bite that was partially fossilized and stale, while most were cooked on the outside but still dough on the inside. The pretzel was also cooked on the outside but raw dough on the inside. Step 3. Drown all of the product in butter flavored oil that isn't really that tasty. There was so much oil we were able to ring out drops by squeezing the pretzel. Step 4. Put the oil drenched partially cooked product into the bag and do not include a single napkin for what would become oil invasion that we are still trying to remove. I still hours later smell the artificial butter smell on my hands...which strangely is making me hungry. Advice- we were considering the nugget but didn't go there because of cost. Well it turns out that the nugget would have been cheaper and actually well executed. There is a reason this place has low ratings, there are other choices. I am forced into leaving at least a star, but in reality this is still star dust that has yet to form into an actual star.
Pretzels were under cooked and doughy... Was already gone when we noticed so couldn't bring food back. Was also pretty gross that the lady who was making the pretzels eye lashes where falling off her eyelids.