the bowls were not washed thoroughly. if its one bowl once in a while thats dirty, you can kind of understand, but i got two bowls, that were not clean. then you know this is quite common. also, they keep serving you rice from yesterday if you come earlier in the day. you can taste the old rice in just 1 bite, i get youre trying to cut cost, but at the expense of food quality? then why am i eating out for average food
Chun Sang Ma (Tom)
This boiling point location is located inside Diamond plaza. Plenty of parking and theres an underground parking as well.
I come here and eat every now and then, I enjoy eating here ever since it opened ( 4 star ) average for food and services however, recently for the past couple of years, the taste and quality of it as gone down and with the customer service I received today ( not bad ) but its something that triggered me to really have to give them a honest review now.
I ordered a hotpot and fermented tofu. I waited at least 15-20 minutes on it and they totally forgot it. The thing was, there were just 2-3 tables of customers at that time. The servers were just standing around. The fermented tofu on the other hand is just inside a pot where they can just take it out and it literally can take them less than 2-3 minutes to get it in the beginning.
Sorrry I’ll have to give them a 3 star average now with the lower food quality and taste in addition to the passive service.
burce Gao
real bad service
GuiKang Feng
Really good customer service, shoutout to Julia and other staff.
D Zhang
Coming at around 1 pm (not a rush hour), I still needed to wait outside until the Check-in system to notify me to get seated while there were plenty of spare seats. Food ordering and requests were not responded for a slightly longer time 😞; you had to sit until they reached out to you. Options for tips automatically started at 18% on the receipt, but customers had options to manually write down the corresponding amount.
hombre W
Waited for too long at the door, no service attitude, the waiter looked reluctant
Atmosphere: 1
Food: 1
Service: 1
Qiao Marina
There are obviously many empty seats, but you have to wait for a long time at the door, and the waiters work very hard.
zhi ming Xu
Waiting inside store 5 mins. No server take us to a seat! Worst service ever!
Atmosphere: 1
Service: 1
Vincent In LA
Their‘s waiting rule is ridiculous .Slow and inefficient . You need 2 hour at least if you want to eat here on weekend.
Atmosphere: 1
Food: 1
Service: 1
kyle zhang
The food at the boiling point is fine, and I’ve been there countless times. But I really want to ask the management of Boiling Point. Your criteria for recruiting front desk employees is that they only need to be able to work? They are outrageous in their admiration for foreigners. When they see foreigners being served with a smile the whole time, they will say thank you guys have a good day when they leave. When meeting a Chinese, they are also reluctant to serve with a black face the whole time. The one in Monterey Park is even more outrageous. The waiter inside is obviously Chinese. Why are you pretending to be a foreigner here? When you speak Chinese to him, he insists on answering you in English. As soon as he hears the English you speak, he knows that it is not abc, and then the service has to ask him before he comes. I ignored you when I asked you. In the end, I gave you a small tip and still had the nerve to ask you. Everyone came to eat happily. What's wrong with you? We are all Chinese, why should you be like this? It's really ridiculous
I don’t know if the staff today were racist or something. They would not accept the coupon for the free soup from their anniversary. So much for celebrating Boiling Point. They would not take the coupon and threatened to call the police on my brother.
I used to come here monthly and often more than that. I will not be visiting again unless they issue him an apology and a refund for not taking his coupon.
Atmosphere: 1
Food: 1
Service: 1
AARON CHU
The cashier was VERY slow; she did not give customers adequate attention AND the servers rushes customers to hurry up and eat after only twenty minutes of sitting down!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Pot, Beef Hot Pot
J Y
Really delicious soups. Love the flavors, and the sauces that are available. Service is whatever. They're not very friendly and they are kind of slow. Atmosphere is also loud, so def not a place to eat if you're looking for something quiet. Lunch time during weekends is busy, but worth it because it includes a drink!
Atmosphere: 3
Food: 5
Service: 3
Ariel Ye
We used to be fan of this place. two month ago, we came with some friends but they didn’t give us points. We called them, we also went there and signed a reinstate form. However we still haven’t gotten the points. No ideas if it was because they don’t give point to large order. It is so bad.
Atmosphere: 1
Food: 1
Service: 1
Eddie Jin
Staff if terrible here, and place also understaffed 8 party wait list and a lot of open tables uncleaned and unused for 40 mins. Losing a lot of business.
the bowls were not washed thoroughly. if its one bowl once in a while thats dirty, you can kind of understand, but i got two bowls, that were not clean. then you know this is quite common. also, they keep serving you rice from yesterday if you come earlier in the day. you can taste the old rice in just 1 bite, i get youre trying to cut cost, but at the expense of food quality? then why am i eating out for average food
This boiling point location is located inside Diamond plaza. Plenty of parking and theres an underground parking as well.
I come here and eat every now and then, I enjoy eating here ever since it opened ( 4 star ) average for food and services however, recently for the past couple of years, the taste and quality of it as gone down and with the customer service I received today ( not bad ) but its something that triggered me to really have to give them a honest review now.
I ordered a hotpot and fermented tofu. I waited at least 15-20 minutes on it and they totally forgot it. The thing was, there were just 2-3 tables of customers at that time. The servers were just standing around. The fermented tofu on the other hand is just inside a pot where they can just take it out and it literally can take them less than 2-3 minutes to get it in the beginning.
Sorrry I’ll have to give them a 3 star average now with the lower food quality and taste in addition to the passive service.
real bad service
Really good customer service, shoutout to Julia and other staff.
Coming at around 1 pm (not a rush hour), I still needed to wait outside until the Check-in system to notify me to get seated while there were plenty of spare seats. Food ordering and requests were not responded for a slightly longer time 😞; you had to sit until they reached out to you. Options for tips automatically started at 18% on the receipt, but customers had options to manually write down the corresponding amount.
Waited for too long at the door, no service attitude, the waiter looked reluctant
Atmosphere: 1
Food: 1
Service: 1
There are obviously many empty seats, but you have to wait for a long time at the door, and the waiters work very hard.
Waiting inside store 5 mins. No server take us to a seat! Worst service ever!
Atmosphere: 1
Service: 1
Their‘s waiting rule is ridiculous .Slow and inefficient . You need 2 hour at least if you want to eat here on weekend.
Atmosphere: 1
Food: 1
Service: 1
The food at the boiling point is fine, and I’ve been there countless times. But I really want to ask the management of Boiling Point. Your criteria for recruiting front desk employees is that they only need to be able to work? They are outrageous in their admiration for foreigners. When they see foreigners being served with a smile the whole time, they will say thank you guys have a good day when they leave. When meeting a Chinese, they are also reluctant to serve with a black face the whole time. The one in Monterey Park is even more outrageous. The waiter inside is obviously Chinese. Why are you pretending to be a foreigner here? When you speak Chinese to him, he insists on answering you in English. As soon as he hears the English you speak, he knows that it is not abc, and then the service has to ask him before he comes. I ignored you when I asked you. In the end, I gave you a small tip and still had the nerve to ask you. Everyone came to eat happily. What's wrong with you? We are all Chinese, why should you be like this? It's really ridiculous
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
I don’t know if the staff today were racist or something. They would not accept the coupon for the free soup from their anniversary. So much for celebrating Boiling Point. They would not take the coupon and threatened to call the police on my brother.
I used to come here monthly and often more than that. I will not be visiting again unless they issue him an apology and a refund for not taking his coupon.
Atmosphere: 1
Food: 1
Service: 1
The cashier was VERY slow; she did not give customers adequate attention AND the servers rushes customers to hurry up and eat after only twenty minutes of sitting down!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Pot, Beef Hot Pot
Really delicious soups. Love the flavors, and the sauces that are available. Service is whatever. They're not very friendly and they are kind of slow. Atmosphere is also loud, so def not a place to eat if you're looking for something quiet. Lunch time during weekends is busy, but worth it because it includes a drink!
Atmosphere: 3
Food: 5
Service: 3
We used to be fan of this place. two month ago, we came with some friends but they didn’t give us points. We called them, we also went there and signed a reinstate form. However we still haven’t gotten the points. No ideas if it was because they don’t give point to large order. It is so bad.
Atmosphere: 1
Food: 1
Service: 1
Staff if terrible here, and place also understaffed 8 party wait list and a lot of open tables uncleaned and unused for 40 mins. Losing a lot of business.
Atmosphere: 1
Food: 3
Service: 1
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