Overpriced for what you get. Ribs were good but mostly fat
Atmosphere: 3
Food: 3
Service: 3
charlie seanez
Bruh.. the premium match worthy of Miku
Atmosphere: 5
Food: 5
Service: 5
Justine Lee
best matcha place! perfect balance of sweet and the customer service is great.
Atmosphere: 5
Food: 5
Service: 5
Jenny Lee
I got hojicha soft serve ice cream off their seasonal menu. It was true to taste. Very thick hojicha taste. It tasted AMAZING. Even though there was a line, the line was moving fast. Service was very efficient. Just wish there were more seats outside. The corner of thr Plaza where this place is located is quite cute, but the seating is so limited that I couldn't enjoy it fully.
Atmosphere: 5
Food: 5
Service: 5
Heather H.
***Please do not take children here! They play horrible music with curse words!*** I visited here on Thursday, morning July 18, from 11:00am- 11:11am. Unfortunately VERY loud music with the “F”- word several times in it played while I waited for my drink. There were children inside and I did not want them to have to continue to hear this music, so before I left with my drink, I asked the people working there to change the song. The young lady working there asked a young man named “Dar” to help me (it seemed she didn’t have the authority to adjust the music but she was very polite). I told him “I just heard the ‘F’ word 5 times in 7 seconds in that song and there are children here.” He gave me a dismissive look and walked into the back and changed the song. When he came back out, I said “why would you have that music here when children visit your store?” Then Dar said “you asked me to turn off the song and I did.” And I said again, “But why would you play it in the first place?” Then Dar said, “it’s just a song” and rudely walked away and disappeared into the back of the store again behind the curtain. No apology. No concern for customers. I am willing to bet - due to his attitude about the whole situation - he played it again as soon as I left. As I was leaving, I asked the young lady if I could speak with an assistant manager or manager about the situation. She looked for a manager’s phone number but could not find their business cell number. I said “it’s ok, I will write a review so management knows about this.” Right after leaving, I sat in my car and took notes about the whole situation because this is one of the worst employees I have ever encountered in customer service or retail. As someone with 10+ years in management, i can make some assessments about what might be happening with this particular employee (“Dar”) at this store and hopefully management takes this opportunity to mentor and train this individual. 1- He behaves differently around management so they do not know he is a problem 2- Management knows he is a problem but will not address it, because he might be senior 3- He might be related to the manager or owner so he can do whatever he wants ** People who care about their job and care about losing their job do not act like this. People who care about customers do not act like this.
In other news, the young lady working there was very polite and professional. I was impressed with how I saw her interacting with a kiddo when she had to tell her they were out of one of the ingredients they needed for her drink. She treated that young girl (she was probably 8) with the same amount of professional courtesy she would an adult. And she made me a fantastic drink. But obviously I cannot go back here because at 11am, when getting tea or ice cream, I am looking for an experience that does not feel like 11PM walking into a night club, with LOUD music containing “F” words and rude workers.
For the record, at no point was I loud or unprofessional. I believe in being diplomatic and giving the benefit of the doubt as much as possible. And as I said, there were children inside, so all the more reason to be appropriate.
Atmosphere: 1
Food: 4
Service: 1
Ce Li
We got the matcha soft-served with chocolate and it was a really well balanced dessert where the matcha has the tiny bit of bitterness which is balanced by the sweetness of the chocolate syrup and drink! Service was good when I asked for recommendations to see what was populate. Not much of an atmosphere since you just order at station and go right and there's a sitting area to relax and enjoy the dessert which is mood lighting.
This place is hidden in the back corner of the parking lot so if you can't see it, it's cause it's near the back corner furthest away from the parking lot entrance.
Food: 5
Service: 4
Angela
Always have to order a soft serve if im nearby. The ice cream has special flavor to it that makes it delicious. Would 100% recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Ice Cream
Jude Cavan
Popcorn chicken big portions
Atmosphere: 5
Food: 5
Service: 5
Yulia Vyrva Elarabi
Simply the best! Top quality matcha, and what most important they serve Hojicha! Worth driving 40 minutes!
Great drinks but overpriced. I got the hojicha latte with oatmilk large. Came out to approximately $10. I get hojicha in LA for $6 . You can also buy the powder and make it for way cheaper. Won't be making the drive in the future but if this is all you have near you then it might be worth the $10
Evelyn Morales
Matcha ice cream and cold drinks are the Best here
I've been here 6 times now, and 4 away from that sweet sweet free soft serve. This place has generally been very consistent with strong matcha soft serve without being bitter. The mix with vanilla is always a good alternative and when they have the ube soft serve it's a great choice too. I remember the yuzu soda was a solid treat during a hot day too assuming it is in stock. I have had the cone, the shaved ice and the maiko special and all three have been a good treat. In the picture it's the shaved ice and they put a good amount of syrup on the ice. While the shaved ice isn't as good as some of the ones on Hawaii, this still hits the spot to cool you off. One of these days I'll get around to getting the float. Shout-out to the workers cranking out all of the desserts and keeping them asthetically pleasing during the busy after dinner hours.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Matcha Soft-Serve Ice Cream, Green Tea Ice Cream, Mix Maiko Special, Black Sesame Soft-Serve, Matcha Shaved Ice, Black Sesame and Ube Swirl
Overpriced for what you get. Ribs were good but mostly fat
Atmosphere: 3
Food: 3
Service: 3
Bruh.. the premium match worthy of Miku
Atmosphere: 5
Food: 5
Service: 5
best matcha place! perfect balance of sweet and the customer service is great.
Atmosphere: 5
Food: 5
Service: 5
I got hojicha soft serve ice cream off their seasonal menu. It was true to taste. Very thick hojicha taste. It tasted AMAZING. Even though there was a line, the line was moving fast. Service was very efficient. Just wish there were more seats outside. The corner of thr Plaza where this place is located is quite cute, but the seating is so limited that I couldn't enjoy it fully.
Atmosphere: 5
Food: 5
Service: 5
***Please do not take children here! They play horrible music with curse words!***
I visited here on Thursday, morning July 18, from 11:00am- 11:11am. Unfortunately VERY loud music with the “F”- word several times in it played while I waited for my drink. There were children inside and I did not want them to have to continue to hear this music, so before I left with my drink, I asked the people working there to change the song. The young lady working there asked a young man named “Dar” to help me (it seemed she didn’t have the authority to adjust the music but she was very polite). I told him “I just heard the ‘F’ word 5 times in 7 seconds in that song and there are children here.” He gave me a dismissive look and walked into the back and changed the song. When he came back out, I said “why would you have that music here when children visit your store?” Then Dar said “you asked me to turn off the song and I did.” And I said again, “But why would you play it in the first place?” Then Dar said, “it’s just a song” and rudely walked away and disappeared into the back of the store again behind the curtain. No apology. No concern for customers. I am willing to bet - due to his attitude about the whole situation - he played it again as soon as I left. As I was leaving, I asked the young lady if I could speak with an assistant manager or manager about the situation. She looked for a manager’s phone number but could not find their business cell number. I said “it’s ok, I will write a review so management knows about this.” Right after leaving, I sat in my car and took notes about the whole situation because this is one of the worst employees I have ever encountered in customer service or retail. As someone with 10+ years in management, i can make some assessments about what might be happening with this particular employee (“Dar”) at this store and hopefully management takes this opportunity to mentor and train this individual.
1- He behaves differently around management so they do not know he is a problem
2- Management knows he is a problem but will not address it, because he might be senior
3- He might be related to the manager or owner so he can do whatever he wants
** People who care about their job and care about losing their job do not act like this. People who care about customers do not act like this.
In other news, the young lady working there was very polite and professional. I was impressed with how I saw her interacting with a kiddo when she had to tell her they were out of one of the ingredients they needed for her drink. She treated that young girl (she was probably 8) with the same amount of professional courtesy she would an adult. And she made me a fantastic drink. But obviously I cannot go back here because at 11am, when getting tea or ice cream, I am looking for an experience that does not feel like 11PM walking into a night club, with LOUD music containing “F” words and rude workers.
For the record, at no point was I loud or unprofessional. I believe in being diplomatic and giving the benefit of the doubt as much as possible. And as I said, there were children inside, so all the more reason to be appropriate.
Atmosphere: 1
Food: 4
Service: 1
We got the matcha soft-served with chocolate and it was a really well balanced dessert where the matcha has the tiny bit of bitterness which is balanced by the sweetness of the chocolate syrup and drink! Service was good when I asked for recommendations to see what was populate. Not much of an atmosphere since you just order at station and go right and there's a sitting area to relax and enjoy the dessert which is mood lighting.
This place is hidden in the back corner of the parking lot so if you can't see it, it's cause it's near the back corner furthest away from the parking lot entrance.
Food: 5
Service: 4
Always have to order a soft serve if im nearby. The ice cream has special flavor to it that makes it delicious. Would 100% recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Ice Cream
Popcorn chicken big portions
Atmosphere: 5
Food: 5
Service: 5
Simply the best! Top quality matcha, and what most important they serve Hojicha! Worth driving 40 minutes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Soft-Serve Ice Cream, Float
The soft serve was not creamy and extremely watery. The quality is not on par with the other Matcha Maiko locations.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Matcha Soft-Serve Ice Cream
Restaurantji Recommends
Great drinks but overpriced. I got the hojicha latte with oatmilk large. Came out to approximately $10. I get hojicha in LA for $6 . You can also buy the powder and make it for way cheaper. Won't be making the drive in the future but if this is all you have near you then it might be worth the $10
Matcha ice cream and cold drinks are the Best here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Soft-Serve Ice Cream, Matcha Shaved Ice, Golden Matcha Ice Cream
Super good, the ice cream was bomb
Atmosphere: 5
Food: 5
Service: 5
I've been here 6 times now, and 4 away from that sweet sweet free soft serve. This place has generally been very consistent with strong matcha soft serve without being bitter. The mix with vanilla is always a good alternative and when they have the ube soft serve it's a great choice too. I remember the yuzu soda was a solid treat during a hot day too assuming it is in stock. I have had the cone, the shaved ice and the maiko special and all three have been a good treat. In the picture it's the shaved ice and they put a good amount of syrup on the ice. While the shaved ice isn't as good as some of the ones on Hawaii, this still hits the spot to cool you off. One of these days I'll get around to getting the float. Shout-out to the workers cranking out all of the desserts and keeping them asthetically pleasing during the busy after dinner hours.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Matcha Soft-Serve Ice Cream, Green Tea Ice Cream, Mix Maiko Special, Black Sesame Soft-Serve, Matcha Shaved Ice, Black Sesame and Ube Swirl
Sweet treat!?
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