The tall white or Hispanic girl is for sure racist. Choose to go start washing dishes instead of helping us. Baskin Robin's should be embarrassed to have someone representing their brand in this way. The job isn't hard and they are not even good at it. No customer service skills whatsoever. People like this always get what they deserve, and it's just a matter of time. Baskin robins wants to hire trash like this. Trash gets old, and eventually, it starts to smell. Something smells a foul at this location.
Jamieka Perry
Hello, I've been going to this B.R. for many years, since high school. Lately when I go in the employees look at you like you're bothering them. I just went in tonight and it was horrible service. Know one looks at you, barely talk, short with you and this isn't the first time. There is only one young man there who is always nice, but I haven't seen him lately. For now on, I'll be going to the other B.R. Connected to Togo's in North Natomas! Even my 6 yr old noticed them acting nasty towards us. Rude customer service!!
Ashley Toolate
Went in around 3:15pm on march 1st 2025 and I wanted to try some samples before I buy the product esp bc I’m pregnant but they tell me “only 3 samples per customer” then ignore me when I ask for where I put the used spoon. Then when I bring a barcode for them to scan she refuses to scan it and tells me to enter it manually. I had to spend 5 minutes ordering it for pick up online while my ice cream melted. Not to mention she gave me a kids scoop inside of the single scoop. Worst customer service I have ever gotten.
Sukhman Cheema
He asking for 10$ tip
NGE
this place has roaches ??
Atmosphere: 1
Food: 1
Service: 1
Anna Beckwith
The best Baskin Robbins in Natomas! Period! Aurora served us with a smile and she made our banana royale just the way we like it❤️ Thank you and see you next time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale
good times
I absolutely love this place. I got my nephew his
favorite ice cream cake at the last minute before they
closed I found exactly what I was looking for and he
was happy for the cake everything went perfectly to plan somehow
And everyone inside the Baskin Robbins always has an enthusiastic attitude to customers walking in
You never feel unwelcomed when entering the building
I loved every bite of the cake I got here too
They always make everything perfect just like the picture so you never have to worry about it not being right because it's always right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Standard Roll Cake
Adriane M
Clean well stocked….fast service and they had ice. This was a great visit on a 100 day!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan, Very Berry Strawberry
Mau Collar
Wonderful and delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
Meri Zamora
The cashier/salesgal talked way too long to the person B4 me #1, the ice cream cake I purchased was old, well it taste old. And for the price the cake should of taste fresh! Honestly I should of gone with my first thought, I hesitated at the $30 price tag....for ice cream&cake????
Wheelchair accessibility: There is plenty of room for a wheelchair to graze around.
Rude workers. Constantly getting orders wrong. Don't pay attention to what the order was.
Brandon Green
I often visit this location on West El Camino and it is always a good experience. Shout out to Brian for customer service skills that are on point every time I stop by.
rsng frce
Apparently, Baskin-Robbins is not what they used to be. They don't even know the ingredients to a Sundae?
Stacy Kunnassery
Busy/popular location. The gal was friendly despite it being so busy.
Henry Velasquez
poor attitude with the customer service offering stuff they don't have lazy people they sell only ice cream not smoothies because it's hard work for them I will not recommend this place 0 star
The tall white or Hispanic girl is for sure racist. Choose to go start washing dishes instead of helping us. Baskin Robin's should be embarrassed to have someone representing their brand in this way. The job isn't hard and they are not even good at it. No customer service skills whatsoever.
People like this always get what they deserve, and it's just a matter of time. Baskin robins wants to hire trash like this. Trash gets old, and eventually, it starts to smell. Something smells a foul at this location.
Hello,
I've been going to this B.R. for many years, since high school. Lately when I go in the employees look at you like you're bothering them. I just went in tonight and it was horrible service. Know one looks at you, barely talk, short with you and this isn't the first time. There is only one young man there who is always nice, but I haven't seen him lately. For now on, I'll be going to the other B.R. Connected to Togo's in North Natomas! Even my 6 yr old noticed them acting nasty towards us. Rude customer service!!
Went in around 3:15pm on march 1st 2025 and I wanted to try some samples before I buy the product esp bc I’m pregnant but they tell me “only 3 samples per customer” then ignore me when I ask for where I put the used spoon. Then when I bring a barcode for them to scan she refuses to scan it and tells me to enter it manually. I had to spend 5 minutes ordering it for pick up online while my ice cream melted. Not to mention she gave me a kids scoop inside of the single scoop. Worst customer service I have ever gotten.
He asking for 10$ tip
this place has roaches ??
Atmosphere: 1
Food: 1
Service: 1
The best Baskin Robbins in Natomas! Period! Aurora served us with a smile and she made our banana royale just the way we like it❤️ Thank you and see you next time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Royale
I absolutely love this place. I got my nephew his
favorite ice cream cake at the last minute before they
closed I found exactly what I was looking for and he
was happy for the cake everything went perfectly to plan somehow
And everyone inside the Baskin Robbins always has an enthusiastic attitude to customers walking in
You never feel unwelcomed when entering the building
I loved every bite of the cake I got here too
They always make everything perfect just like the picture so you never have to worry about it not being right because it's always right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Standard Roll Cake
Clean well stocked….fast service and they had ice. This was a great visit on a 100 day!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Old Fashioned Butter Pecan, Very Berry Strawberry
Wonderful and delicious ice cream
Atmosphere: 5
Food: 5
Service: 5
The cashier/salesgal talked way too long to the person B4 me #1, the ice cream cake I purchased was old, well it taste old. And for the price the cake should of taste fresh! Honestly I should of gone with my first thought, I hesitated at the $30 price tag....for ice cream&cake????
Wheelchair accessibility: There is plenty of room for a wheelchair to graze around.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Rude workers. Constantly getting orders wrong. Don't pay attention to what the order was.
I often visit this location on West El Camino and it is always a good experience. Shout out to Brian for customer service skills that are on point every time I stop by.
Apparently, Baskin-Robbins is not what they used to be. They don't even know the ingredients to a Sundae?
Busy/popular location. The gal was friendly despite it being so busy.
poor attitude with the customer service offering stuff they don't have lazy people they sell only ice cream not smoothies because it's hard work for them I will not recommend this place 0 star
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