Buffalo Wild Wings

I wish I could put 0 stars the service was bad waiter’s disrespectful. The wait time was around 47m horrible don’t visit this place!

Atmosphere: 1

Food: 1

Service: 1

If I could give zero stars here I would. We decided to eat here for my mom's birthday tonight. When we first walked in the restaurant was basically empty. We were a party of seven and it took almost 10 minutes for us to even be acknowledged. When we were acknowledged the girl at the counter, let us know that she could not seat us because she was going to give her waiter a break and that it would be about ten minutes. I thought that was odd, but sure i've worked in restaurants. We waited about 15 more minutes before we were seated. If you are keeping track, were at around 25 minutes before being seated in a mostly empty restaurant. That happens so we were fine. I only note it because of how ridiculous the rest of this visit went. Waited another 10 minutes for our waiter to come even offer us water after being seated. He didn't introduce himself so I dont know his name
We ordered drinks and appetizers, which took another 20 minutes to get the drinks. The entire table got the drinks with the exception of me, because I ordered a pepsi zero and I guess you can only get that at a bar. I waited an additional 10 or so minutes before I flagged down another waitress and asked her to get my drink which she promptly did. Mind you in the meantime, we watched our server do absolutely nothing. He stood around and socialized with his coworkers and only after he saw the other girl bring me my drink did he promptly poured another drink and brought it to me. So at this point we had been there for over an hour and our sever still hadn't even taken our order yet. When he dropped off my drink, he almost walked away before we stopped him and let him know that we were ready to order. We placed our order and a few minutes later our appetizers arrived.....cold like they had been sitting under a heat lamp while our server stood around. At this point we were hungry and again it was my mom's birthday so we tried to remain in high spirits and patient. My mom ordered a salad but it hadn't been brought out. We waited and waited and waited watching other tables that had come after us be served, pay their checks and leave. At the hour and a half mark most of us had empty glasses and still no food in sight. All while still watching our server do nothing and certainly not checking on us. We ended up flagging down another waitress and asking for my mom's salad. That was finally brought out. We were approaching the 2 hour mark and now every person at our table was watching our server walk in the kitchen and out with other tables food still hoping it was ours. Nope. Finally we set a 5 minute timer and decided we would leave if our food wasn't out by then. You guessed it. Time ran out. We flagged down the same girl from earlier and asked to cancel our order and be brought our check. She went and grabbed our server and he came to let us know he would be refunding our meals that we never received as if that was some how doing is a favor. He then brought us our $65 bill for the apps and drinks. We payed and left.....hungry.....on my mom's birthday. 2 hours later with no discount offered, no manager, nothing except a ruined birthday and expensive cold appetizers. My nephew cried, my mom thanked us for her salad and honestly I left absolutely horrified for this disaster of a birthday celebration. I feel robbed. I not one to complain. If a restaurant makes a mistake, I'll pick stuff off my plate instead of alerting staff. Long waits are usually opportunities for conversations. But this........was ridiculous. Easily one of the worst dining experiences I've ever had. Thought someone should know about the disappointing service here.

Atmosphere: 1

Food: 3

Service: 1

Hello so I came in on Tuesday November 24th! I tried calling for a to/go order several times no answer. So I decided to come in, sit down and eat. I spoke with the Asian looking lady that was at the Togo counter. I told her that I’ve been calling several times no answer. She told me that the ladies who do the Togo station were probably busy. Went in fact they weren’t. I seen a couple of them walking around doing nothing! I still was polite after that the Asian lady helped me get my togo order in, but to eat it at the bar so to dine in basically. That went well I had ended up getting all flats bone in six piece Parmesan garlic wings plus fries and also an appetizer was the chicken buffalo ranch dip. Then I proceed to go to the bar the lady that was there I forget her name white heavyset lady anyways she was friendly asked me for my ID complimented me on my skin and how I don’t look 31 years old blah blah. Anyways she made me a fire lemon drop everything was going well. Here is when things went left I was waiting for my food almost 30 minutes later for a very simple order. Not one time did the bartender ask do I want water, she never communicate with me that they are short staffed & my food will be out shortly, no communication pertaining to my order! I had to ask smh I am a server of 10 years their is no reason I should have had to ask for my order. So I asked for my order & it’s cold it’s been sitting under the kitchen warmer, so I asked for a refund for the appetizer It was nasty and cold. The point of me ordering an appetizer was for me to eat my appetizer drink my drink while waiting on my entrée that's how the steps of service goes. I had that right too ask for a refund & remake! It’s my money so I asked for a remake for my entrée that's when the attitude started. When the food is done, you’re supposed to stop what you’re doing all hands on deck and grab the customers food not let it sit rather if it’s busy or not. Servers definitely need more training! So I go up to the togo counter ask for a refund for the appetizer the bartender who serves me walks up & ask what was going on I told her then SHE goes to say are you okay I said yes I’m fine I wasn’t pleased at all my food was cold service horrible I was finally baby free & that was the service I got! She walks sway from me in the middle of me talking but I was rude & disrespectful no that was rude & unprofessional like I said servers need better training! After that I sat down & the bartender still walked passed me while I was at the bar & didn’t make sure I was okay no nothing, but kept asking the white man next to me was he okay how’s everything not one time did she check on me I was their for over an hour she checked on me about 4 times that’s it! Then the Mexican male manager that was on the day time shift was horrible and accused me of being rude and disrespectful because he mistaken my body language and me being very direct for rude when in fact I was very calm & respectful! Not only did he accuse me the CUSTOMER not one time did the manager or bartender offer me anything for my inconvenience for my food being cold & service being horrible! Anyways the entrée & drinks were fire 🔥 & the bartender and I did apologize to each other for the misunderstanding, but still none of that shouldn’t never happened! Anywho I usually don’t go to the Natomas location because of this exact reason! I haven’t been to that location in years because something similar happened to me before! I went back to see if the service was the same & in fact it has gotten worse. I will not be back at that location that location will never get my black dollar ever again & I’ll be going to the Arden location for now on like I’ve been doing btw that location is wonderful I don’t have these problems at that location! Natomas location do better! ✌🏽

Atmosphere: 1

Food: 3

Service: 1

FYI they do last call for everything (food and drinks) at 10:15pm (when they close at 11pm. Just for everyone to know! We came in at 10:20pm and had to leave.

Was told it was only a 15 minute wait ended up waiting about 30 to 40 minutes because one of their server was on break which is no problem my family and I finally got a table and enjoyed food and drinks.

Atmosphere: 5

Food: 5

Service: 5

When I first arrived, it was a bit warm inside and the bartender wasn’t at the bar, so I had to wait about five minutes before receiving service. However, once she arrived, everything was excellent — from the service to the food. The air conditioning also came on and cooled the place down nicely. Overall, it turned into a great experience, and I’ll definitely be back again.

Atmosphere: 5

Food: 5

Service: 5

The chicken was so rubbery I could not eat it and the salad had so many bone in the lettuce then lettuce

Atmosphere: 1

Food: 1

Service: 1

When you order pick up at 448 order ready by 510 and its 529 and you still got no food go somewhere else

Atmosphere: 1

Service: 1

Place smells like old fry oil an appears to look dirty as opposed to buffalo wild wings on arden which always looks clean

Atmosphere: 3

Food: 3

Service: 3

Great food great service great place to watch the games.

Atmosphere: 5

Food: 5

Service: 5

Got my order wrong

Atmosphere: 4

Food: 2

Service: 4

Thems is some wild wild wings i tell ya hwat

Terrible experience. Food ridiculously late for pickup and completely cold. There was like 5 people total in the restaurant so who knows

Terrible service. Only two people were working the tables, and the place was packed with customers waiting for their food. We waited 45 minutes just for a burger before finally canceling our order and leaving. We asked to pay for the two lemonades we had, but the attendant told us not to worry—clearly acknowledging our disappointment. We won’t be coming back.

Tables weren't clean and they had only been open an hour. The smash burger is great as far a burgers go. Service was ok .

Atmosphere: 3

Food: 5

Service: 4