It is 8:32 pm on a Saturday. I see an employee eating, they have the door locked so no one can come in. She just stares at me like there is something wrong with me. Looks like it might even be a manager. This place is not worth your time nor money. I will not be coming here ever! To make matters even better. She is just sitting there with her legs up looking at her phone. Without a care in the world.
Atmosphere: 1
Food: 1
Service: 1
Sage Jeremy
I usually visit the one on Folsom Blvd but took a chance on this one due to proximity. A nice woman greeted me through the drive through speaker, answered my questions promptly and well, was easy to hear, and was kind in her responses. I told her I had points to use on the app for one of my items. However, when it came time to order, without warning, I heard a male voice come on mumbling very quietly, barely audible, who repeated an order that wasn’t mine. I had to reiterate everything I’d just discussed with the kind woman, but this dude acted put out by me, and not one word did he exhale toward me when I was at the window to pay. He handed me the bag of burgers silently and the only way I can really explain it is, it felt like I’d randomly gone up to someone’s house, begged for food, and they begrudgingly handed me a bag of free food. I went ahead and politely thanked him, of course he said nothing. I pulled up a little to make sure they were both in there and made right, and they were, but I wanted to scan the receipt for points on my app, so I could eventually get another free burger in a few weeks - but no receipt was in the bag. So I reversed, went back to the window, he opened it with another blank silent stare, I politely asked for the receipt, he hands me one. I get home and it’s one of those smaller receipts with no barcode, just the names of the items I got so no points for me! (I did buy one, it wasn’t all free lol) I’m really just reviewing them today because it was one of those bizarre experiences you walk away from (or drive away from) and keep questioning yourself like, did it actually happen that way? Did I do something wrong? I didn’t think I was rude when the dude came on mumbling but I was surprised and asked him to repeat my order back - pretty basic stuff though.
The burgers were great, I will say. Famous Star and a “big cheeseburger”. I guess I’m sticking w Folsom Blvd but I will say they’re very cool there and there’s a reason I know all their names now. Broadway, I just wish the woman had stayed on the speaker, good attitude, pronounced words, didn’t make a guy feel like he was beggin for food.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburger
Anirudh
They don’t know how to talk with customers I hate this store Very bad service
Atmosphere: 1
Food: 1
Service: 1
Sueko
Normally they are super great.Immediately when I ordered the cashier at the window,so rude,even if she was having a bad day,it's understandable,but,come on,she was so unkind,so I did not buy my order, Money is precious but kindness is even more precious
Atmosphere: 1
Service: 1
Brennan Hill
This location is ok; it's not great, but not terrible. Generally what you'd expect from a CJ with decent consistency and quality control. Keypad control bathroom access for obvious reasons, (and they don't share the code). Bathroom is always kinda nasty anyway. Some staff members and managers are friendly while doing their best, others not so much. Dining room (what I like about most Carl's Jr locations) is large enough to always accommodate dining in, with your choice of table type and some privacy
Atmosphere: 3
Food: 4
Service: 4
Curtis Benbrook
This is the worst carls jr I have ever been too. I am disappointed every time I come to this one. It sucks that it's my neighborhood carls. The chicken squeeked when I bit into it. There's absolutely no sauce, the sandwich wasn't even warm, the waffle frys were old,soft and chewy. And I had to repeat my order because either it was the english as a second language or she just didn't pay atention. And my drink was still wrong. All for $36.00 and I'm not even going to mention my girlfriends meal. However she said the vanilla shake was great.
Food: 1
Service: 1
Rosetta Jackson
It would be great if your restrooms were open to the public, the service was not so great. It would have been greatly appreciated if the door was opened for us when the worker saw us, or he could have politely gestered for us to go around. But instead he decided to ignore us and walk towards the counter. A little customer service and less of a weary attitude would have been nice to deal with.
I walk Alone
It has changed allot
Atmosphere: 1
Food: 4
Service: 3
G L
Staff was friendly. It's an older store but it seemed ckean.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger, Fries
Sweet Tea
Went through the drive through on Sunday at 10:30 am. The open sign was on but nobody would take my order through the intercom. I waited a minute or two and then moved on. I guess you folks don’t want out business.
Online ordered a single Famous Star combo. I asked for no cheese, lettuce, tomato, pickles on the burger. If they hadn't put lettuce on the burger i would have given 5 stars because everything else was very good. Fries were hot and crisp, Coke zero was good. Drive thru girl was very good and friendly.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger, Fries
Eddy Dishart
LOL... Not enough chicken for half the bun. LAST time I eat Carls! .. this is just offensive
Atmosphere: 1
Food: 1
Service: 3
M Bateman
Worst Carl's Jr on the planet. 25 minutes in the drive thru for 2 cheeseburgers is ridiculous. And let's not even talk about the insane prices on the menu. Never again.
Atmosphere: 1
Food: 1
Service: 1
Phillip Thao
Clean and modern interior. Cashier was polite and friendly. Food was served fast and hot.
It is 8:32 pm on a Saturday. I see an employee eating, they have the door locked so no one can come in. She just stares at me like there is something wrong with me. Looks like it might even be a manager. This place is not worth your time nor money. I will not be coming here ever! To make matters even better. She is just sitting there with her legs up looking at her phone. Without a care in the world.
Atmosphere: 1
Food: 1
Service: 1
I usually visit the one on Folsom Blvd but took a chance on this one due to proximity. A nice woman greeted me through the drive through speaker, answered my questions promptly and well, was easy to hear, and was kind in her responses. I told her I had points to use on the app for one of my items. However, when it came time to order, without warning, I heard a male voice come on mumbling very quietly, barely audible, who repeated an order that wasn’t mine. I had to reiterate everything I’d just discussed with the kind woman, but this dude acted put out by me, and not one word did he exhale toward me when I was at the window to pay. He handed me the bag of burgers silently and the only way I can really explain it is, it felt like I’d randomly gone up to someone’s house, begged for food, and they begrudgingly handed me a bag of free food. I went ahead and politely thanked him, of course he said nothing. I pulled up a little to make sure they were both in there and made right, and they were, but I wanted to scan the receipt for points on my app, so I could eventually get another free burger in a few weeks - but no receipt was in the bag. So I reversed, went back to the window, he opened it with another blank silent stare, I politely asked for the receipt, he hands me one. I get home and it’s one of those smaller receipts with no barcode, just the names of the items I got so no points for me! (I did buy one, it wasn’t all free lol) I’m really just reviewing them today because it was one of those bizarre experiences you walk away from (or drive away from) and keep questioning yourself like, did it actually happen that way? Did I do something wrong? I didn’t think I was rude when the dude came on mumbling but I was surprised and asked him to repeat my order back - pretty basic stuff though.
The burgers were great, I will say. Famous Star and a “big cheeseburger”. I guess I’m sticking w Folsom Blvd but I will say they’re very cool there and there’s a reason I know all their names now. Broadway, I just wish the woman had stayed on the speaker, good attitude, pronounced words, didn’t make a guy feel like he was beggin for food.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburger
They don’t know how to talk with customers
I hate this store
Very bad service
Atmosphere: 1
Food: 1
Service: 1
Normally they are super great.Immediately when I ordered the cashier at the window,so rude,even if she was having a bad day,it's understandable,but,come on,she was so unkind,so I did not buy my order, Money is precious but kindness is even more precious
Atmosphere: 1
Service: 1
This location is ok; it's not great, but not terrible. Generally what you'd expect from a CJ with decent consistency and quality control. Keypad control bathroom access for obvious reasons, (and they don't share the code). Bathroom is always kinda nasty anyway.
Some staff members and managers are friendly while doing their best, others not so much. Dining room (what I like about most Carl's Jr locations) is large enough to always accommodate dining in, with your choice of table type and some privacy
Atmosphere: 3
Food: 4
Service: 4
This is the worst carls jr I have ever been too. I am disappointed every time I come to this one. It sucks that it's my neighborhood carls. The chicken squeeked when I bit into it. There's absolutely no sauce, the sandwich wasn't even warm, the waffle frys were old,soft and chewy. And I had to repeat my order because either it was the english as a second language or she just didn't pay atention. And my drink was still wrong. All for $36.00 and I'm not even going to mention my girlfriends meal. However she said the vanilla shake was great.
Food: 1
Service: 1
It would be great if your restrooms were open to the public, the service was not so great. It would have been greatly appreciated if the door was opened for us when the worker saw us, or he could have politely gestered for us to go around. But instead he decided to ignore us and walk towards the counter. A little customer service and less of a weary attitude would have been nice to deal with.
It has changed allot
Atmosphere: 1
Food: 4
Service: 3
Staff was friendly. It's an older store but it seemed ckean.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger, Fries
Went through the drive through on Sunday at 10:30 am. The open sign was on but nobody would take my order through the intercom. I waited a minute or two and then moved on. I guess you folks don’t want out business.
Service: 1
Restaurantji Recommends
Average Carl's Jr.
Friendly staff
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Burger, Fries
Online ordered a single Famous Star combo. I asked for no cheese, lettuce, tomato, pickles on the burger. If they hadn't put lettuce on the burger i would have given 5 stars because everything else was very good. Fries were hot and crisp, Coke zero was good. Drive thru girl was very good and friendly.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger, Fries
LOL...
Not enough chicken for half the bun.
LAST time I eat Carls!
.. this is just offensive
Atmosphere: 1
Food: 1
Service: 3
Worst Carl's Jr on the planet. 25 minutes in the drive thru for 2 cheeseburgers is ridiculous. And let's not even talk about the insane prices on the menu. Never again.
Atmosphere: 1
Food: 1
Service: 1
Clean and modern interior. Cashier was polite and friendly. Food was served fast and hot.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Western Bacon Cheeseburger
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