Absolutely smacking, 10/10 would jump through burning broken glass for crumbl.
Atmosphere: 5
Food: 5
Service: 5
Gabrielle Nelson
Love there cookies very nice and easy
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
Vallia Meseiha
Staff didn’t know the correct method for getting your birthday cookie. You don’t need the app for 6 months to get the free cookie. But you do have to have it for a few days before your actual birthday. It then sends you a voucher through the app to use.
Atmosphere: 3
Food: 4
Service: 2
shawn killin
Okay… I’m changing my review. Maybe it’s just me, but I feel like it used to be yummier. Also, I used to doordash my orders, but have recently gone in a few times and I’m irked by the process. Okay, so you want me to order on your little tablet so you don’t have to employ someone to speak to customers. I am okay with that, and would be happy if I only had to speak to 3 specific people each day. However, please have those tablets in working order. Also, why in the world are you recommending tips? Nobody spoke to me. (By design.) In fact, the entire transaction occurred without anyone even making eye contact with me and you have the nerve to recommend a tip? Why? You have removed any elements of service from your store. Give me a break. Should we start tipping our crossing guard at the elementary school? Or mechanics? Or the cashier at target or home depot? * Crumbl responded to this review with: “We apologize for not delivering the experience you were hoping for.” I just want to reiterate and stress that I was not unhappy with my experience at your store. The employees did what they were supposed to do, were never unpleasant and gave me what I ordered, in a way that I am totally good with. Now, I’m making an assumption here, but I’m thinking that it is possible these bakers are hired at a lower pay scale than they deserve, with the incentive that they will be earning tips. This would be fine, if they were interacting with the customers, providing a personal service and experience worthy of a tip. This is not an experience, it’s a transaction. I paid for school by bartending, so I’m all for tipping, when appropriate. For the cost of your cookies, your bakers should be well paid, and inappropriately recommending specific tip amounts should be removed from your ordering process. (Obviously, this is just my opinion.)
Atmosphere: 4
Food: 4
Service: 4
Alison M C
Cookies are overly sugary and one-note, most are cake or brownie rather than cookie texture. Of the 7 flavors I tried, only the corn cookie was good. Blueberry was second best. The rest I didn't care for at all. The shop was extremely stark and kind of dirty as well. Nice staff but I won't be back for these overrated cookies. Fair warning: If you like desserts that aren't too sweet, you'll prob hate these too.
Atmosphere: 1
Food: 1
Service: 2
Luba Renée
THESE COOKIES ARE SOOOO FAWKING
Atmosphere: 5
Food: 5
Service: 5
john fuhrman
loves it
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 4-Pack, Gift Wrap, Cookie Cutter
Very clean and great customer service very helpful
Atmosphere: 5
Food: 5
Service: 5
Angelica Collins
Quick easy tasty
Atmosphere: 4
Food: 5
Service: 4
karen abercrombie
My 102 years young momma loves the Oatmeal Raisin cookies. We’ve been waiting for this variety to come around in the rotation and she is so happy. I purchased one for her yesterday when I bought some as a gift for another person and she asked me this morning to have some delivered today! She is hooked
Cookies are nasty
quick and easy
Parking: easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Absolutely smacking, 10/10 would jump through burning broken glass for crumbl.
Atmosphere: 5
Food: 5
Service: 5
Love there cookies very nice and easy
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip
Staff didn’t know the correct method for getting your birthday cookie. You don’t need the app for 6 months to get the free cookie. But you do have to have it for a few days before your actual birthday. It then sends you a voucher through the app to use.
Atmosphere: 3
Food: 4
Service: 2
Okay… I’m changing my review. Maybe it’s just me, but I feel like it used to be yummier. Also, I used to doordash my orders, but have recently gone in a few times and I’m irked by the process. Okay, so you want me to order on your little tablet so you don’t have to employ someone to speak to customers. I am okay with that, and would be happy if I only had to speak to 3 specific people each day. However, please have those tablets in working order. Also, why in the world are you recommending tips? Nobody spoke to me. (By design.) In fact, the entire transaction occurred without anyone even making eye contact with me and you have the nerve to recommend a tip? Why? You have removed any elements of service from your store. Give me a break. Should we start tipping our crossing guard at the elementary school? Or mechanics? Or the cashier at target or home depot?
* Crumbl responded to this review with: “We apologize for not delivering the experience you were hoping for.”
I just want to reiterate and stress that I was not unhappy with my experience at your store. The employees did what they were supposed to do, were never unpleasant and gave me what I ordered, in a way that I am totally good with. Now, I’m making an assumption here, but I’m thinking that it is possible these bakers are hired at a lower pay scale than they deserve, with the incentive that they will be earning tips. This would be fine, if they were interacting with the customers, providing a personal service and experience worthy of a tip. This is not an experience, it’s a transaction. I paid for school by bartending, so I’m all for tipping, when appropriate. For the cost of your cookies, your bakers should be well paid, and inappropriately recommending specific tip amounts should be removed from your ordering process. (Obviously, this is just my opinion.)
Atmosphere: 4
Food: 4
Service: 4
Cookies are overly sugary and one-note, most are cake or brownie rather than cookie texture. Of the 7 flavors I tried, only the corn cookie was good. Blueberry was second best. The rest I didn't care for at all. The shop was extremely stark and kind of dirty as well. Nice staff but I won't be back for these overrated cookies. Fair warning: If you like desserts that aren't too sweet, you'll prob hate these too.
Atmosphere: 1
Food: 1
Service: 2
THESE COOKIES ARE SOOOO FAWKING
Atmosphere: 5
Food: 5
Service: 5
loves it
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 4-Pack, Gift Wrap, Cookie Cutter
REALLY GREAT ! customer service is good
Parking: its great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single
Restaurantji Recommends
Very good costumer service
Atmosphere: 5
Food: 5
Service: 5
Very clean and great customer service very helpful
Atmosphere: 5
Food: 5
Service: 5
Quick easy tasty
Atmosphere: 4
Food: 5
Service: 4
My 102 years young momma loves the Oatmeal Raisin cookies. We’ve been waiting for this variety to come around in the rotation and she is so happy. I purchased one for her yesterday when I bought some as a gift for another person and she asked me this morning to have some delivered today! She is hooked
Atmosphere: 5
Food: 5
Service: 5
Their cookies are amazing
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chocolate Chip Cookie
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