terrible service. Made an order for delivery and was given a time range of when the pizza would arrive, 20 minutes later the pizza has not been delivered, i then call and im placed on hold for 12 minutes and then get hung up on.
Service: 1
Dezanae Martin
Very nasty and lazy customer service. On Sept. 24, I ordered CURBSIDE pickup and waited in front of the store for almost about 5-8 mins as I watched the two employees do nothing but stand there and walk back and forth slow as can be. I had already indicated online and through text that I have arrived waiting for my order as I finally just go in because I see they are not going to bring me my order. A lady employee is on the phone staring at me in disgust and a man comes around the corner slowly and walks up to me nonchalantly as he moves slow with no care in the world. Such bad customer service if there was no carside pickup they couldve stated that.
Atmosphere: 1
Service: 1
Amanda Bustillo
Their 2.9 star rating makes sense after tonight. I ordered our regular order and then a second order because the app was giving errors when trying to check out with my full order that contained one of the reward items. My first and large order was correct enough if a little well done. The second small order, however, was wrong and missing items. I ordered cheesy marinara dip with parmesan twists. But the dip I recieved was 5 cheese or it was missing the marinara entirely. It was a big oily mess. I was also missing the dip cups I ordered. No biggie. I called to get it partially refunded which apparently was just too much for the manager to handle. The poor girl on the phone was acting as go between and I could hear the manager in the background absolutely going off about how my order was correct because she made it herself. She ended up having to put me on hold while the manager had her rant. She came back with the unfortunate news that the manager would only put the correct item and replacements on my next order. But after listening to the way she talked about me and the way she was talking to her associate, I'll never be back there again. I let her know I would be calling corporate on Monday to have my refund issued due to missing and incorrect items. I've been kind enough to attach pictures that clearly show there is no marinara in my dip. Steer clear of this place, yall.
Atmosphere: 1
Food: 2
Service: 1
Preeti Mehra
I wish if there is 0 star then I will give them -0. Firstly, a girl placed my order. At that momemt i was outside of that store and they said we will do delivery only and I agreed. When I reached my home I was in my parking and suddenly I got a call from domins that driver is not available and they cant do delivery... that was really a stupidy.. they cancelled my ordered.
Atmosphere: 1
Food: 1
Service: 1
L Jemison
I placed an order at this location after a HORRIBLE experience at the Florin Rd location. My pizzas were ready on time and they were hot and most importantly, CORRECT. My only issue is I did curbside, but parking is super inconvenient. Spots in front of the store were all taken by unoccupied cars. Other than that, I was satisfied.
Parking: Shares the parking lot with a grocery store, parking is hard, still not sure where you would park for curbside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Лилия Толмачева
Good afternoon! I had an order for 2 pizzas, one pizza was burnt, the second pizza had bacon. I’m Muslim, I don’t eat bacon and I didn’t order this kind of pizza. The first and last name on the receipt are correct, but they gave me a low-quality product (burnt) and the second pizza it was not the one I ordered. It was all inedible for us
Atmosphere: 3
Food: 1
Service: 3
Irishka Menko
Made me a wrong pizza .
Food: 2
B
Went to this location off of Gerber earlier this evening for the first time (7/3 around 7:15PM) to pick up a bunch of pizzas for a pool party. The pizzas were great, everyone enjoyed the food around the pool. The workers on shift were working hard to take care of the customers. They were professional and kind. Thank you for the positive experience. Will for sure be back for more at this location.
Atmosphere: 5
Food: 5
Service: 5
Cristina Alfonso
Vegetarian options: Pizza de vegetales y queso Excelente
I'm hungry and I just want my pizza it has been over an hour :(Can I have my pizza Edit: the pizza tasted great, the wait was excruciatingly painful and the timing the tracker gave was incorrect. Staff was nice though.
Atmosphere: 1
Food: 4
Service: 1
Alice Wilson
Quick fast clean nice people great job !!
Parking: Busy center
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Vic
ive ordered enough times from this location to finally write a review . order process is easy online but the quality of the food is horrible seems this location literally burns or undercooks the dough sitting on the toilet all night pizza is cracker thin for hand tossed or undercooked for pan crust with no crust at all , will not be ordering from this location ever again ! do not have this problem with elk grove location just this location. if you want to sit on the toilet order from here plus the 50 homeless in the parking lot asking for change is always fun .
Atmosphere: 1
Food: 1
Service: 2
sdlralfus
Ordered online and this is the location it chooses based on my location. Finally got my order delivered almost 2hrs after ordering. (Ordered at 4:11pm, arrived at 5:50pm) I ordered 2 pizzas - chicken with pineapple and sausage with ham. I got the chicken pizza and a COLD cheese pizza. I also wanted to try the loaded tots. They were the saddest thing I have ever seen. Half the tray was burnt melted cheese and other half was crunchy burnt tots. I understand if it was a busy Sunday night, but what employee and especially manager let's food go out that looks the way the tots did?? I will not be trying Domino's again. Back to Little Caesars or Pizza Hut I guess.
terrible service. Made an order for delivery and was given a time range of when the pizza would arrive, 20 minutes later the pizza has not been delivered, i then call and im placed on hold for 12 minutes and then get hung up on.
Service: 1
Very nasty and lazy customer service. On Sept. 24, I ordered CURBSIDE pickup and waited in front of the store for almost about 5-8 mins as I watched the two employees do nothing but stand there and walk back and forth slow as can be. I had already indicated online and through text that I have arrived waiting for my order as I finally just go in because I see they are not going to bring me my order. A lady employee is on the phone staring at me in disgust and a man comes around the corner slowly and walks up to me nonchalantly as he moves slow with no care in the world. Such bad customer service if there was no carside pickup they couldve stated that.
Atmosphere: 1
Service: 1
Their 2.9 star rating makes sense after tonight. I ordered our regular order and then a second order because the app was giving errors when trying to check out with my full order that contained one of the reward items. My first and large order was correct enough if a little well done. The second small order, however, was wrong and missing items. I ordered cheesy marinara dip with parmesan twists. But the dip I recieved was 5 cheese or it was missing the marinara entirely. It was a big oily mess. I was also missing the dip cups I ordered. No biggie. I called to get it partially refunded which apparently was just too much for the manager to handle. The poor girl on the phone was acting as go between and I could hear the manager in the background absolutely going off about how my order was correct because she made it herself. She ended up having to put me on hold while the manager had her rant. She came back with the unfortunate news that the manager would only put the correct item and replacements on my next order. But after listening to the way she talked about me and the way she was talking to her associate, I'll never be back there again. I let her know I would be calling corporate on Monday to have my refund issued due to missing and incorrect items. I've been kind enough to attach pictures that clearly show there is no marinara in my dip. Steer clear of this place, yall.
Atmosphere: 1
Food: 2
Service: 1
I wish if there is 0 star then I will give them -0. Firstly, a girl placed my order. At that momemt i was outside of that store and they said we will do delivery only and I agreed. When I reached my home I was in my parking and suddenly I got a call from domins that driver is not available and they cant do delivery... that was really a stupidy.. they cancelled my ordered.
Atmosphere: 1
Food: 1
Service: 1
I placed an order at this location after a HORRIBLE experience at the Florin Rd location. My pizzas were ready on time and they were hot and most importantly, CORRECT. My only issue is I did curbside, but parking is super inconvenient. Spots in front of the store were all taken by unoccupied cars. Other than that, I was satisfied.
Parking: Shares the parking lot with a grocery store, parking is hard, still not sure where you would park for curbside.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Good afternoon! I had an order for 2 pizzas, one pizza was burnt, the second pizza had bacon. I’m Muslim, I don’t eat bacon and I didn’t order this kind of pizza. The first and last name on the receipt are correct, but they gave me a low-quality product (burnt) and the second pizza it was not the one I ordered. It was all inedible for us
Atmosphere: 3
Food: 1
Service: 3
Made me a wrong pizza .
Food: 2
Went to this location off of Gerber earlier this evening for the first time (7/3 around 7:15PM) to pick up a bunch of pizzas for a pool party. The pizzas were great, everyone enjoyed the food around the pool. The workers on shift were working hard to take care of the customers. They were professional and kind. Thank you for the positive experience. Will for sure be back for more at this location.
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: Pizza de vegetales y queso Excelente
Atmosphere: 5
Food: 5
Service: 5
Call centers ?
Restaurantji Recommends
They dont even answer the
Service: 1
I'm hungry and I just want my pizza it has been over an hour :(Can I have my pizza Edit: the pizza tasted great, the wait was excruciatingly painful and the timing the tracker gave was incorrect. Staff was nice though.
Atmosphere: 1
Food: 4
Service: 1
Quick fast clean nice people great job !!
Parking: Busy center
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
ive ordered enough times from this location to finally write a review . order process is easy online but the quality of the food is horrible seems this location literally burns or undercooks the dough sitting on the toilet all night pizza is cracker thin for hand tossed or undercooked for pan crust with no crust at all , will not be ordering from this location ever again ! do not have this problem with elk grove location just this location. if you want to sit on the toilet order from here plus the 50 homeless in the parking lot asking for change is always fun .
Atmosphere: 1
Food: 1
Service: 2
Ordered online and this is the location it chooses based on my location. Finally got my order delivered almost 2hrs after ordering. (Ordered at 4:11pm, arrived at 5:50pm) I ordered 2 pizzas - chicken with pineapple and sausage with ham. I got the chicken pizza and a COLD cheese pizza. I also wanted to try the loaded tots. They were the saddest thing I have ever seen. Half the tray was burnt melted cheese and other half was crunchy burnt tots. I understand if it was a busy Sunday night, but what employee and especially manager let's food go out that looks the way the tots did?? I will not be trying Domino's again. Back to Little Caesars or Pizza Hut I guess.
Food: 1
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