Food was delicious but they gave me the wrong tortilla shells. I wanted corn, they gave me flour!
Atmosphere: 5
Food: 4
Service: 3
Maria Castelllan
Today, February 1st, we decided to eat at the Pollo Loco on Northgate Street. We placed our order, and when we went to pay, the woman working the afternoon shift said she couldn't accept the $50 bill. I don't think that's right. I believe they should have properly trained staff for customer service. The order was canceled by the customer. I just want to know why she couldn't accept that bill, especially since it had just been withdrawn from the ATM a few minutes earlier?
Marshea Me
I just noticed that for the few times within a week when going to this place, I kept ordering the same thing the fire grilled el pollo bowl combo. Every time it was made differently.
Food: 2
Service: 1
Marco Sozzi
Their burritos & quesadillas are pretty good (as in: Taco Bell does not compare whatsoever to El Pollo Loco). Just fyi
JD
The food here is fantastic and has remained consistent over the years. However, I’ve noticed a decline in portion sizes. Three years ago, the portions were significantly larger. Despite this change, it’s still a great place to go for a Pollo Loco.
Atmosphere: 5
Food: 5
Service: 5
A Lias “Liala” Blu
NORTHGATE EL POLLO LOCO Christmas Eve dinner was a bomb!! At this moment it is difficult to keep my verbage from becoming highly foul, though I do not believe my words could out do the quality of slop I was given. I don't usually complain unless it is something completely unacceptable and this so happens to be such an occasion. Totally unaceptable. I have come to this location maybe a handful of times and I've noticed the quality of food does change depending upon the area. With that said I was not happy and I won't be returning. I will let the pics speak for me and you will see why and yes there was something added that was not on the menu.
Atmosphere: 4
Food: 1
Service: 4
J. Trimbull
I really like the music they play. Their food is solid (though maybe a bit expensive for fast food), and their dining room has always been clean during my visits.
Atmosphere: 5
Food: 4
Service: 5
Candace Johnson
There double bowls are great ,and there very generous portions ,thank elpollo Loco for the corn and chicken bowl
Atmosphere: 4
Food: 4
Service: 4
Mark Marquez
Her go-to.
Atmosphere: 5
Food: 5
Service: 5
Ana Aguirre
Worst experience ever on Oct 18 my family dined in at this pollo loco around 7:40pm worst service ever , the food was good the grill person did a good job with the chicken , but the front persons and manager were rude and disgusting , we moved table because there was no table for a family of 8 , my mom moved it back after we were done eating but the employees were rude and made comments to my mom about how they weren’t supposed to move the table why they leave a mess on the floor (we cleaned up as much as we could especially with kids it gets messy) but then they body shamed her disrespected her infront of her kids and one tried to fight my mom after my mom told them to do their job and provide a service , if you don’t like your job quit don’t make other people uncomfortable you get paid to do a service do it right or let someone that actually wants to work take your place ! We payed for the food $60 worth of food just for us to want to vomit it all for the stress and uncomfortable situation they put us through ,just take out these employees don’t want to do there jobs and most people use drive through so when people dine in they don’t want to do there jobs they want everything easy and handed to them
Been coming here for awhile and honestly I live it the foods good, the staff are friendly and it feels like you get plenty to eat. Overall keep it up!
Atmosphere: 5
Food: 5
Service: 5
Eugene Chang
The food was fresh and delicious. The staff were very helpful. There is a lot of seating. The restaurant is large with a lot of seating. It can get busy but it is worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Enice White
Food is good all the time I go there
Food: 5
Service: 5
J.m. top secret
Best bang for your buck
Atmosphere: 5
Food: 5
Service: 5
Latasha laster
The employees are rude there and they seem racist! There is a pregnant one of the el pollo loco employees in there who doesn't do anything like help customers or cook or prepare food because she is pregnant and she is also very rude. You speak to her or smile at her she just looks at you and just stares at you.
Food was delicious but they gave me the wrong tortilla shells. I wanted corn, they gave me flour!
Atmosphere: 5
Food: 4
Service: 3
Today, February 1st, we decided to eat at the Pollo Loco on Northgate Street. We placed our order, and when we went to pay, the woman working the afternoon shift said she couldn't accept the $50 bill. I don't think that's right. I believe they should have properly trained staff for customer service. The order was canceled by the customer. I just want to know why she couldn't accept that bill, especially since it had just been withdrawn from the ATM a few minutes earlier?
I just noticed that for the few times within a week when going to this place, I kept ordering the same thing the fire grilled el pollo bowl combo. Every time it was made differently.
Food: 2
Service: 1
Their burritos & quesadillas are pretty good (as in: Taco Bell does not compare whatsoever to El Pollo Loco). Just fyi
The food here is fantastic and has remained consistent over the years. However, I’ve noticed a decline in portion sizes. Three years ago, the portions were significantly larger. Despite this change, it’s still a great place to go for a Pollo Loco.
Atmosphere: 5
Food: 5
Service: 5
NORTHGATE EL POLLO LOCO
Christmas Eve dinner was a bomb!! At this moment it is difficult to keep my verbage from becoming highly foul, though I do not believe my words could out do the quality of slop I was given. I don't usually complain unless it is something completely unacceptable and this so happens to be such an occasion. Totally unaceptable. I have come to this location maybe a handful of times and I've noticed the quality of food does change depending upon the area. With that said I was not happy and I won't be returning. I will let the pics speak for me and you will see why and yes there was something added that was not on the menu.
Atmosphere: 4
Food: 1
Service: 4
I really like the music they play. Their food is solid (though maybe a bit expensive for fast food), and their dining room has always been clean during my visits.
Atmosphere: 5
Food: 4
Service: 5
There double bowls are great ,and there very generous portions ,thank elpollo Loco for the corn and chicken bowl
Atmosphere: 4
Food: 4
Service: 4
Her go-to.
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever on Oct 18 my family dined in at this pollo loco around 7:40pm worst service ever , the food was good the grill person did a good job with the chicken , but the front persons and manager were rude and disgusting , we moved table because there was no table for a family of 8 , my mom moved it back after we were done eating but the employees were rude and made comments to my mom about how they weren’t supposed to move the table why they leave a mess on the floor (we cleaned up as much as we could especially with kids it gets messy) but then they body shamed her disrespected her infront of her kids and one tried to fight my mom after my mom told them to do their job and provide a service , if you don’t like your job quit don’t make other people uncomfortable you get paid to do a service do it right or let someone that actually wants to work take your place ! We payed for the food $60 worth of food just for us to want to vomit it all for the stress and uncomfortable situation they put us through ,just take out these employees don’t want to do there jobs and most people use drive through so when people dine in they don’t want to do there jobs they want everything easy and handed to them
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Been coming here for awhile and honestly I live it the foods good, the staff are friendly and it feels like you get plenty to eat. Overall keep it up!
Atmosphere: 5
Food: 5
Service: 5
The food was fresh and delicious. The staff were very helpful. There is a lot of seating. The restaurant is large with a lot of seating. It can get busy but it is worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Food is good all the time I go there
Food: 5
Service: 5
Best bang for your buck
Atmosphere: 5
Food: 5
Service: 5
The employees are rude there and they seem racist! There is a pregnant one of the el pollo loco employees in there who doesn't do anything like help customers or cook or prepare food because she is pregnant and she is also very rude. You speak to her or smile at her she just looks at you and just stares at you.
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