I'm very big on Pollo Loco and have been around quite a few in this area. This is easily the worst one unfortunately.
The food is just bad - Anything leafy or green is always wilted or old, the chicken is super dry and none of it ever tastes fresh or even good. At best, the Burritos are OK.
The sauce/dressing cups are always super watered down and the tortilla chip bags are barely filled to even half the bag. The fountain drink syrup distribution is also set very low (which is whatever about fountain drinks, but I just think that's pretty silly to skimp on).
Also service is super limited too. I have never been there with someone immediately available to take my order like other locations.
Yesterday, I bought a Chicken Tostada via food delivery from here and it was pretty horrendous. Today, I got one from a different location and the difference was genuinely night and day.
Just overall, this place is ran on the tightest dollar. It's the closest to me, within walking distance even- but I always AVOID this one and would rather drive to either the Stockton Blvd location or the one on Florin Road. They are much much better.
CriiispyC
This place is horrible, the employees hate me just because I use coupons which is so weird to me. I come to use coupons and they all talk together with the manager then tell me that the system is down my coupon isn't valid but when I go to delta shores or any other place it works. I come here a lot so I'm sure the workers know me I just don't know why they turn me away from ordering there. It happened so many times I had to write this review to hope they see it. Do not come here
Atmosphere: 1
Food: 1
Service: 1
Alma Capetillo
Best chicken!!
Atmosphere: 5
Food: 5
Service: 5
PVP Super Mechs
This place is set up to scam your money. The burrito is not full size like you would get from another place but charge the full prices. You need 3 to get full which would cost you a lot more. Your better off with the taco bell online exclusive box cost total of $6 for 4 items here you get one small burrito same price.
Ally Love
All around good
Catherine Perez
The food was as good as it could possibly be - temperature and flavor
Atmosphere: 3
Food: 5
Service: 4
Jon Isaacs
Chicken seemed a little dry and cooked too long. Believe I was getting the leftovers of the day. The coleslaw ain't as juicy as KFC but who's is. All in all it was a decent meal. A little spendy but when you want fast food you gotta pay anymore
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Chips, Pinto Beans
Hugo Alcala
Very good chicken
Atmosphere: 4
Food: 4
Service: 4
Shaneca René
I want to thank Sabrina and the El Pollo manager, and crew for checking on me and making sure I wasn't being harassed. There was a customer there, and he was being extra flirty and touchy and I was starting to get a little uncomfortable and Sabrina, her manager, and crew made sure I felt safe. I can't tell you how relieved I felt knowing I had people around me paying attention. Thank you so much El Pollo Loco for caring about your customers. This lady appreciates you all from the bottom of my heart ?
I enjoy the food service is good I go all the time
Atmosphere: 5
Food: 5
Service: 5
Severyn Korneyev
I enjoyed it.
Atmosphere: 4
Food: 4
Service: 4
Hue Her
Good food for the road
Atmosphere: 4
Food: 4
Service: 4
priya pal
El Pollo Loco is one of my family's favorite fast food. However, this location does not have the best tasting food or good customer service. Seems like food is sitting for too long. Chicken is really dry, and sauce is watery. I would not be returning to this location again.
It's different
Food: 5
Service: 3
I'm very big on Pollo Loco and have been around quite a few in this area. This is easily the worst one unfortunately.
The food is just bad - Anything leafy or green is always wilted or old, the chicken is super dry and none of it ever tastes fresh or even good. At best, the Burritos are OK.
The sauce/dressing cups are always super watered down and the tortilla chip bags are barely filled to even half the bag. The fountain drink syrup distribution is also set very low (which is whatever about fountain drinks, but I just think that's pretty silly to skimp on).
Also service is super limited too. I have never been there with someone immediately available to take my order like other locations.
Yesterday, I bought a Chicken Tostada via food delivery from here and it was pretty horrendous. Today, I got one from a different location and the difference was genuinely night and day.
Just overall, this place is ran on the tightest dollar. It's the closest to me, within walking distance even- but I always AVOID this one and would rather drive to either the Stockton Blvd location or the one on Florin Road. They are much much better.
This place is horrible, the employees hate me just because I use coupons which is so weird to me. I come to use coupons and they all talk together with the manager then tell me that the system is down my coupon isn't valid but when I go to delta shores or any other place it works. I come here a lot so I'm sure the workers know me I just don't know why they turn me away from ordering there. It happened so many times I had to write this review to hope they see it. Do not come here
Atmosphere: 1
Food: 1
Service: 1
Best chicken!!
Atmosphere: 5
Food: 5
Service: 5
This place is set up to scam your money. The burrito is not full size like you would get from another place but charge the full prices. You need 3 to get full which would cost you a lot more. Your better off with the taco bell online exclusive box cost total of $6 for 4 items here you get one small burrito same price.
All around good
The food was as good as it could possibly be - temperature and flavor
Atmosphere: 3
Food: 5
Service: 4
Chicken seemed a little dry and cooked too long. Believe I was getting the leftovers of the day. The coleslaw ain't as juicy as KFC but who's is. All in all it was a decent meal. A little spendy but when you want fast food you gotta pay anymore
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Chips, Pinto Beans
Very good chicken
Atmosphere: 4
Food: 4
Service: 4
I want to thank Sabrina and the El Pollo manager, and crew for checking on me and making sure I wasn't being harassed. There was a customer there, and he was being extra flirty and touchy and I was starting to get a little uncomfortable and Sabrina, her manager, and crew made sure I felt safe. I can't tell you how relieved I felt knowing I had people around me paying attention. Thank you so much El Pollo Loco for caring about your customers. This lady appreciates you all from the bottom of my heart ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Avocado, Double Chicken Tostada Salad
Restaurantji Recommends
Chicken avocado burrito is the bomb
I enjoy the food service is good I go all the time
Atmosphere: 5
Food: 5
Service: 5
I enjoyed it.
Atmosphere: 4
Food: 4
Service: 4
Good food for the road
Atmosphere: 4
Food: 4
Service: 4
El Pollo Loco is one of my family's favorite fast food. However, this location does not have the best tasting food or good customer service. Seems like food is sitting for too long. Chicken is really dry, and sauce is watery. I would not be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
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