I always enjoy your Pollo Loco it's my go-to spot when I want some cheap and also that's going to fill me up. This location near one my frequented locations which makes it very convenient. I highly suggest downloading the app or checking your messages I highly suggest downloading the app or checking your mailbox for coupons and because that's where you will find the best deals. I do not go to this restaurant if I do not have a coupon or a deal I got a burrito, chicken taco, soda, and on the app I had the ability to get an additional free taco.
Atmosphere: 5
Food: 5
Service: 5
Taylor Pratt
This was my go to spot, not anymore. Terrible service at this location. Ordered a burrito and for some reason the drive thru employee was giving attitude? Sat for a minute to receive my burrito just to go home and it not even wrapped so all the food fell out. I feel it was purposeful. Then, I have to bring to food back with my daughter in hand and what a waste of time for me. I didn’t even want a new burrito because the service and execution was trash. For sure will never go back to this one. Horrible!
Levi Magneson
Messed up my order but fixed it
Atmosphere: 5
Food: 5
Service: 4
Charles De La Rosa
We ordered food to eat in the restaurant and we were told we had to be out at precisely 9pm rudely
Atmosphere: 5
Food: 4
Service: 3
Myrna Gold
If I could give this location zero stars, I would. The service is abysmal.
The small side salad I ordered had no dressing. I asked for dressing and the cashier said she would sell me one for .70. I showed her my salad that had no dressing and she still insisted it was dressed. She pointed to a drop of dressing on a strip of tortilla chip.
I told her I would leave a negative review and she still tried to gaslight me into believing the salad was dressed. I asked to speak to Marisol the Manager, who apparently had 'authorized' the cashier to let me have a dressing.
Marisol the manager said my salad had dressing, even after I showed her my salad, pictured here. So not one, but two deluded food servers attempted to gaslight me into believing the salad was dressed.
Pretty bad service all around. What a dumb and bad experience here.
Atmosphere: 1
Food: 1
Service: 1
4evaNeet
So u was the only one in here waiting on food tell my why it took 15 min to get a bowl...the chicken was done and about 4 ladies in there walking around not to mention I stood there at least 5 min b4 the girl that saw me came to take me order after another lady in the back finally greeted me then here comes a man if same ethnicity as them I went to the bathroom and went to counter for my food wasn't there but she called his # b4 mine(houstonwehaveaproblem) she seen the look on my face and said o yea yours ready also....will NEVER EVER come back here. The phot and watch time is to show I was there at least 15 min
Atmosphere: 3
Food: 4
Service: 1
Thomas
One of my favorite places to go quick and very tasty
Atmosphere: 5
Food: 5
Service: 5
I Val
I love Pollo Loco burritos. Just the right size and good options
Very disappointing experience—consistently. This is the third time I’ve had issues at this El Pollo Loco. First time, I ordered two combos and only received one. Second time, they were out of chicken—at a chicken place. This time, they had me park in the front for over 20 minutes with no heads-up, no explanation, just silence. It’s frustrating to deal with poor service over and over again. Something is always wrong here.
Alexandr PV
10.30 am closed.( And double chicken salad is half size,(
Friendly staff, good prices and excellent food!
Atmosphere: 5
Food: 5
Service: 5
I always enjoy your Pollo Loco it's my go-to spot when I want some cheap and also that's going to fill me up. This location near one my frequented locations which makes it very convenient. I highly suggest downloading the app or checking your messages I highly suggest downloading the app or checking your mailbox for coupons and because that's where you will find the best deals. I do not go to this restaurant if I do not have a coupon or a deal I got a burrito, chicken taco, soda, and on the app I had the ability to get an additional free taco.
Atmosphere: 5
Food: 5
Service: 5
This was my go to spot, not anymore. Terrible service at this location. Ordered a burrito and for some reason the drive thru employee was giving attitude? Sat for a minute to receive my burrito just to go home and it not even wrapped so all the food fell out. I feel it was purposeful. Then, I have to bring to food back with my daughter in hand and what a waste of time for me. I didn’t even want a new burrito because the service and execution was trash. For sure will never go back to this one. Horrible!
Messed up my order but fixed it
Atmosphere: 5
Food: 5
Service: 4
We ordered food to eat in the restaurant and we were told we had to be out at precisely 9pm rudely
Atmosphere: 5
Food: 4
Service: 3
If I could give this location zero stars, I would. The service is abysmal.
The small side salad I ordered had no dressing. I asked for dressing and the cashier said she would sell me one for .70. I showed her my salad that had no dressing and she still insisted it was dressed. She pointed to a drop of dressing on a strip of tortilla chip.
I told her I would leave a negative review and she still tried to gaslight me into believing the salad was dressed. I asked to speak to Marisol the Manager, who apparently had 'authorized' the cashier to let me have a dressing.
Marisol the manager said my salad had dressing, even after I showed her my salad, pictured here. So not one, but two deluded food servers attempted to gaslight me into believing the salad was dressed.
Pretty bad service all around. What a dumb and bad experience here.
Atmosphere: 1
Food: 1
Service: 1
So u was the only one in here waiting on food tell my why it took 15 min to get a bowl...the chicken was done and about 4 ladies in there walking around not to mention I stood there at least 5 min b4 the girl that saw me came to take me order after another lady in the back finally greeted me then here comes a man if same ethnicity as them I went to the bathroom and went to counter for my food wasn't there but she called his # b4 mine(houstonwehaveaproblem) she seen the look on my face and said o yea yours ready also....will NEVER EVER come back here. The phot and watch time is to show I was there at least 15 min
Atmosphere: 3
Food: 4
Service: 1
One of my favorite places to go quick and very tasty
Atmosphere: 5
Food: 5
Service: 5
I love Pollo Loco burritos. Just the right size and good options
A tad pricey in my book but worth the stop.
Restaurantji Recommends
Very disappointing experience—consistently.
This is the third time I’ve had issues at this El Pollo Loco. First time, I ordered two combos and only received one. Second time, they were out of chicken—at a chicken place. This time, they had me park in the front for over 20 minutes with no heads-up, no explanation, just silence. It’s frustrating to deal with poor service over and over again. Something is always wrong here.
10.30 am closed.(
And double chicken salad is half size,(
Very delicious and healthy salads! ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: El Pollo Loco
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Excellent service
Atmosphere: 5
Food: 5
Service: 5
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