Terrible unsavory pho. Ordered to go and came in a foam box with no bowl. Chicken broth tasted like dogg water. Don’t recommend. Disgusting broth.
Food: 1
Neilson Killgore
I want to start by saying that the staff was very polite so that was good. Everything else was bad. First of all their soup base is nasty. It literally just tastes like tap water with a drop of seasoning. If the soup is bad at a pho place what’s even the point of going? On top of that they only had like 4 vegetarian options, which again were plain and not at all worth the 16 bucks they charge. The restaurants atmosphere is overall flat and the decor isn’t really that good either. Then when I was leaving to pay I saw the male waiter go to wash his hands. Mind you he used NO SOAP and literally rinsed his hands for 3 seconds. When trying to pay I was overcharged by the cashier, who then told me that I could just work out a payment from the people I came with. The employee was incapable of splitting the bill or maybe calculating our stuff separately. Overall this place is a total no. If I want my pho to taste like flavorless tap water I could have just made it myself
What happened!! This place used to be so good. Now everything is just bah. I'm so sad but it seems like the owners have changed along with the interior. It's so stark now. Not warm like it used to be. Oh, well. Gotta find a new place
Jaz Fla
***Disappointing Experience – Avoid This Place!*** DOUBLE CHECK WHAT YOU ARE BEING CHARGE FOR! I recently dined at Pho Saigon DIRTY Bay, and it was one of the worst experiences I’ve ever had. From the moment I walked in, the customer service was shockingly poor. Despite placing an order for tea and coffee, the drinks were completely forgotten. To make matters worse, when I received my bill, they still attempted to charge me for these drinks that I never received!
Throughout my visit, I noticed that the staff didn’t come back to check if everything was okay – not once. It felt as though they were more focused on rushing to complete their tasks than ensuring a pleasant dining experience for customers.
Additionally, I was horrified by the lack of cleanliness at the establishment. I observed the same servers who were handling food also picking up dirty dishes and cleaning tables without washing their hands in between. They even managed the cash register without any hygiene protocols, which is utterly unacceptable!
When I finally addressed the situation regarding the missing drinks, the staff member seemed confused and had to triple-check the table, even though a woman behind him had already apologized to me. It was frustrating to deal with such disorganization.
To top it all off, the quality of the food was abysmal. The noodles in my soup tasted old and undercooked – some were still hard and inedible, prompting me to remove them entirely from my bowl.
Overall, I cannot recommend Pho Saigon Dirty Bay. The terrible customer service and lack of cleanliness made my visit completely unsatisfactory. Save your time and money and choose another place to dine!
Atmosphere: 1
Food: 1
Service: 1
Su Naing Oo
Always a good pho place. Delicious egg rolls, huge portions. Some vegetarian options.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vegetarian Pho
Lorena Muntean
Small cozy place. Service was great and fast. Friendly employees. Fresh food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Pho Soup, Chicken Pho, Shrimp Spring
Mike Kila
Better thank it was 5 yrs ago. Definitely cleaned up and food tasted better.
Atmosphere: 4
Food: 5
Service: 5
Sergio Anchondo
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Toni Y
Ate dinner here for NYE and was charged for a take out container, convenience fee for using credit card, several other miscellaneous charges. Then, found out on my bank record they intentionally added more on my bill than what was authorized. Please be AWARE of what is being charged and check your receipts! Very deceptive! This is unacceptable and illegal for a business to intentionally add additional funds that were not authorized. Will definitely contact BBB and not return to this location.
We always go back. Even when the online ordering is not working.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bun Thit Nuong Cha Gio, Beef Pho Soup, Seafood Pho, Chicken Pho, Noodles, Fried
Black Hmong
Customer services is very BAD. I asked this younger lady 2 questions about which dish is which and she gave us a very bad attitude. Wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Beef Pho Soup, Noodles
Praxediz Lopez Alvarez
Staff is rude kinda sad for a place that serves good food
Atmosphere: 1
Food: 5
Service: 1
Mario Reyes
Service has been on the decline. Food as well. We sat for over an hour for our food while others that sat after us ate. I didn't appreciate that all. Kept my cool and just left. Probably won't be back for a long time.
Terrible unsavory pho. Ordered to go and came in a foam box with no bowl. Chicken broth tasted like dogg water. Don’t recommend. Disgusting broth.
Food: 1
I want to start by saying that the staff was very polite so that was good. Everything else was bad. First of all their soup base is nasty. It literally just tastes like tap water with a drop of seasoning. If the soup is bad at a pho place what’s even the point of going? On top of that they only had like 4 vegetarian options, which again were plain and not at all worth the 16 bucks they charge. The restaurants atmosphere is overall flat and the decor isn’t really that good either. Then when I was leaving to pay I saw the male waiter go to wash his hands. Mind you he used NO SOAP and literally rinsed his hands for 3 seconds. When trying to pay I was overcharged by the cashier, who then told me that I could just work out a payment from the people I came with. The employee was incapable of splitting the bill or maybe calculating our stuff separately. Overall this place is a total no. If I want my pho to taste like flavorless tap water I could have just made it myself
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Noodle Soup, Noodles, Vegetarian Pho
What happened!! This place used to be so good. Now everything is just bah. I'm so sad but it seems like the owners have changed along with the interior. It's so stark now. Not warm like it used to be. Oh, well. Gotta find a new place
***Disappointing Experience – Avoid This Place!*** DOUBLE CHECK WHAT YOU ARE BEING CHARGE FOR!
I recently dined at Pho Saigon DIRTY Bay, and it was one of the worst experiences I’ve ever had. From the moment I walked in, the customer service was shockingly poor. Despite placing an order for tea and coffee, the drinks were completely forgotten. To make matters worse, when I received my bill, they still attempted to charge me for these drinks that I never received!
Throughout my visit, I noticed that the staff didn’t come back to check if everything was okay – not once. It felt as though they were more focused on rushing to complete their tasks than ensuring a pleasant dining experience for customers.
Additionally, I was horrified by the lack of cleanliness at the establishment. I observed the same servers who were handling food also picking up dirty dishes and cleaning tables without washing their hands in between. They even managed the cash register without any hygiene protocols, which is utterly unacceptable!
When I finally addressed the situation regarding the missing drinks, the staff member seemed confused and had to triple-check the table, even though a woman behind him had already apologized to me. It was frustrating to deal with such disorganization.
To top it all off, the quality of the food was abysmal. The noodles in my soup tasted old and undercooked – some were still hard and inedible, prompting me to remove them entirely from my bowl.
Overall, I cannot recommend Pho Saigon Dirty Bay. The terrible customer service and lack of cleanliness made my visit completely unsatisfactory. Save your time and money and choose another place to dine!
Atmosphere: 1
Food: 1
Service: 1
Always a good pho place. Delicious egg rolls, huge portions. Some vegetarian options.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Vegetarian Pho
Small cozy place. Service was great and fast. Friendly employees. Fresh food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Pho Soup, Chicken Pho, Shrimp Spring
Better thank it was 5 yrs ago. Definitely cleaned up and food tasted better.
Atmosphere: 4
Food: 5
Service: 5
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Noodles
Ate dinner here for NYE and was charged for a take out container, convenience fee for using credit card, several other miscellaneous charges. Then, found out on my bank record they intentionally added more on my bill than what was authorized. Please be AWARE of what is being charged and check your receipts! Very deceptive!
This is unacceptable and illegal for a business to intentionally add additional funds that were not authorized. Will definitely contact BBB and not return to this location.
One of the best spots in Sacramento.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Very tasty food.
Atmosphere: 4
Food: 5
Service: 3
We always go back. Even when the online ordering is not working.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bun Thit Nuong Cha Gio, Beef Pho Soup, Seafood Pho, Chicken Pho, Noodles, Fried
Customer services is very BAD. I asked this younger lady 2 questions about which dish is which and she gave us a very bad attitude. Wouldn’t recommend this place to anyone.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Beef Pho Soup, Noodles
Staff is rude kinda sad for a place that serves good food
Atmosphere: 1
Food: 5
Service: 1
Service has been on the decline. Food as well. We sat for over an hour for our food while others that sat after us ate. I didn't appreciate that all. Kept my cool and just left. Probably won't be back for a long time.
Atmosphere: 1
Food: 3
Service: 1
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