My coffee was half empty and they wouldn’t fill it up. Such a rip off.
Atmosphere: 1
Food: 1
Service: 1
Iris
I just don't like any Starbucks. Nothing personal. I rather have Dutch Bros. ✌️
Atmosphere: 1
Food: 1
Service: 1
Chantel H. Wood
Teenagers working there, not paying attention to paying customers. Horsing around behind the counter. Sold me a stale Biscotti!! Terrible customer service. The owners should FIRE everyone !! Never stopping there again! Oh and toilet didn't flush properly 😳
Atmosphere: 1
Service: 1
Sarah
Don’t go here an hour before closing, they claim they are out of stock of everything.
Atmosphere: 1
Food: 1
Service: 1
Not Here
DO NOT GO HERE! Everyone avoids this Starbucks. Local businesses owners, employees, and especially residents. The manager is rude to anyone and everyone, disrupting peoples stay there and making unnecessary comments. Everyone I have talked to that has been to this Starbucks has had a bad experience with her while ordering or picking up. THIS NEEDS TO BE FIXED PLEASE
Atmosphere: 1
Food: 3
Service: 1
Dmytro Berezovskyi
poor service, rude staff
Gee Cali
The prices of their drinks are getting ridiculous, especially since their cups are so much smaller than the other competitors
Erick Jan
This place close to my house so today I went in the morning I always got the same drink, and I know the most of the workers that were there they Hella, nice and friendly. They know exactly what I order and then today I went in there the second time I ordered the same thing I asked for a very light ice and extra milk and now I even told him that I am willing to pay I don’t mind and then the lady that works there. I never see her before first time. I think she’s new or something she was give me a hard time like she didn’t understand what I was trying to say, and then I asked for the manager and her manager, that which I never see you before either. And I explained to her that I wanna get the same drink but super light ice and an extra milk but she was complaining that oh we cannot do this anymore. We don’t do that anymore. I said OK well, I wanna get the same ring. I got the same thing all the time the same way I want it. Light ice extra milk But she was keep being like rude and disrespectful. Keep saying that no and then she ended up charging me eight dollars and and then my drinks still full of ice.
Atmosphere: 1
Food: 1
Service: 1
Knox Burch
Very slow
Atmosphere: 1
Food: 1
Service: 1
Jessica Mota
Food was as good as it could be for basically being fast food. Come on people, this isnt the place to get gourmet food. As far as the drinks go every time we have been at this location we have been lucky enough to get Mary Jane as our barista. Comparing to other locations her drinks are always the best! You can really taste the difference. I prefer going to this location when she is working so I can get the absolute best drinks. She definitely knows what she's doing when it comes to making drinks. My husband often comments that her espresso drinks are by far the best he's had from Starbucks. She also makes incredible matcha. She also really knows her stuff when we have asked her questions about most of the drinks on the menu. She is very professional & friendly. She makes our experience at this location fantastic!
We were stopping buy on are way back to Reno from santa cruz we got to drinks and they were not good
Joshua Gastelum II (Goober)
Too slow
Atmosphere: 1
Food: 5
Service: 3
Isaiah Lozano
brianna is amazing. she has qualities i have never seen before, i am very impressed with her performance after my experience with her and watching her work.
Atmosphere: 5
Food: 5
Service: 5
Cassandra Inboua
Ordered the Iced Lavender Cream Oatmilk Matcha Latte with Caramel drizzle. Very not happy with the outcome of it. I asked for Caramel drizzle but where’s the drizzle? It looks like they just squeezed a tiny amount to the bottom of the cup and called it a day. And the lavender cream doesn’t look like the usual I’d get from the other locations. I honestly didn’t feel like going back to get it remade. I just got off of work and I’m exhausted. Wanted to get a treat for myself, at least make it correctly as to how it’s suppose to be made.
Vanessa Valencia
Place was clean. Workers were friendly but when taking my order they got my drink wrong and took too long to make it when it was a simple iced coffee.
My coffee was half empty and they wouldn’t fill it up. Such a rip off.
Atmosphere: 1
Food: 1
Service: 1
I just don't like any Starbucks.
Nothing personal. I rather have Dutch Bros. ✌️
Atmosphere: 1
Food: 1
Service: 1
Teenagers working there, not paying attention to paying customers. Horsing around behind the counter. Sold me a stale Biscotti!! Terrible customer service. The owners should FIRE everyone !! Never stopping there again!
Oh and toilet didn't flush properly 😳
Atmosphere: 1
Service: 1
Don’t go here an hour before closing, they claim they are out of stock of everything.
Atmosphere: 1
Food: 1
Service: 1
DO NOT GO HERE! Everyone avoids this Starbucks. Local businesses owners, employees, and especially residents. The manager is rude to anyone and everyone, disrupting peoples stay there and making unnecessary comments. Everyone I have talked to that has been to this Starbucks has had a bad experience with her while ordering or picking up. THIS NEEDS TO BE FIXED PLEASE
Atmosphere: 1
Food: 3
Service: 1
poor service, rude staff
The prices of their drinks are getting ridiculous, especially since their cups are so much smaller than the other competitors
This place close to my house so today I went in the morning I always got the same drink, and I know the most of the workers that were there they Hella, nice and friendly. They know exactly what I order and then today I went in there the second time I ordered the same thing I asked for a very light ice and extra milk and now I even told him that I am willing to pay I don’t mind and then the lady that works there. I never see her before first time. I think she’s new or something she was give me a hard time like she didn’t understand what I was trying to say, and then I asked for the manager and her manager, that which I never see you before either. And I explained to her that I wanna get the same drink but super light ice and an extra milk but she was complaining that oh we cannot do this anymore. We don’t do that anymore. I said OK well, I wanna get the same ring. I got the same thing all the time the same way I want it. Light ice extra milk But she was keep being like rude and disrespectful. Keep saying that no and then she ended up charging me eight dollars and and then my drinks still full of ice.
Atmosphere: 1
Food: 1
Service: 1
Very slow
Atmosphere: 1
Food: 1
Service: 1
Food was as good as it could be for basically being fast food. Come on people, this isnt the place to get gourmet food. As far as the drinks go every time we have been at this location we have been lucky enough to get Mary Jane as our barista. Comparing to other locations her drinks are always the best! You can really taste the difference. I prefer going to this location when she is working so I can get the absolute best drinks. She definitely knows what she's doing when it comes to making drinks. My husband often comments that her espresso drinks are by far the best he's had from Starbucks. She also makes incredible matcha. She also really knows her stuff when we have asked her questions about most of the drinks on the menu. She is very professional & friendly. She makes our experience at this location fantastic!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We were stopping buy on are way back to Reno from santa cruz we got to drinks and they were not good
Too slow
Atmosphere: 1
Food: 5
Service: 3
brianna is amazing. she has qualities i have never seen before, i am very impressed with her performance after my experience with her and watching her work.
Atmosphere: 5
Food: 5
Service: 5
Ordered the Iced Lavender Cream Oatmilk Matcha Latte with Caramel drizzle. Very not happy with the outcome of it. I asked for Caramel drizzle but where’s the drizzle? It looks like they just squeezed a tiny amount to the bottom of the cup and called it a day. And the lavender cream doesn’t look like the usual I’d get from the other locations. I honestly didn’t feel like going back to get it remade. I just got off of work and I’m exhausted. Wanted to get a treat for myself, at least make it correctly as to how it’s suppose to be made.
Place was clean. Workers were friendly but when taking my order they got my drink wrong and took too long to make it when it was a simple iced coffee.
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