We are having an office party today. Waited 15 minutes before even acknowledged. People were blatantly cutting in front of us, and we were ignored by the baristas. When we finally got help, we tried to order a couple of travelers. Instead, we were told that they didn't have time for that. What? You can't make a pot of regular and decaf coffee with no weird add-ins, but you can make a bunch of individual orders? Also, there was no recommendation or suggestion to order ahead of time, so didn't know if we were supposed to do that. Just a refusal of service. Never coming here.
MiZz FLo
I was overcharged for a drink when I asked to use the discount on the mobile app for the $3 for any drink(as the app says to do so). I asked for extra cold foam to my iced cm and then was told my total would be $4.25. The barista insisted that I give a tip but the transaction was quick so I didn’t have time to make that option. I go home to check my bank account to see that I’m charged $9.25, (an additional $5 the barista did not tell me I would be charged for). She didn’t give me a receipt at the time of purchase and the discount was not applied. Yes it is only $5 but it’s the principle, in hopes that this incident does not occur again in the future. Can someone reach out and advise this matter please?
Natives Wife
They need to change their time because it's giving false information. It says that they are open at 8:30. I went there at 740, and the lady just ignored me. And then, when she seen me, she waved her hand by her throat like were closed, like she was angry
Chrissy Vaught
Very quick
Mathew shields
delicious Good morning, quick breakfast and a lovely coffee of your choice to wash it down and perk up your morning before another day of work.👌👌👌👌👍
Alex Locke
Service is great and quick although compared to other starbucks in the area there really isn’t much space inside to sit and work. It also becomes very apparent at around 3pm that this particular starbucks is very close to a middle school.
Caroline
Will be avoiding the Arden way store whenever possible - i ordered a latte and black coffee on 10/27/24 at 9:30am and the blonde girl with curly hair was BOTHERED when i asked for a straw and topper for the black coffee, (which, if you’ve ever been burned by, you’ll understand is something you don’t want a repeat of) so much so that she gave a really po’d attitude for me asking for basic stuff saying “anything ELSSSSSSE you want to ask for?”i said “no, thank you” — as she proceeded to adjust the tip jar set by the window. As though motioning “i gave you a straw AND a black coffee topper, so where’s my tip??” Look - i tip the baristas when they either have everything prepped or don't give such an entitled attitude like this person. I’ll be driving an extra min to the watt stbx for all coffee trips now.
Julia
The best turkey pesto sandwich! I always get the same sandwich, but this branch cooked it perfectly. Keep it up!
Food: 5
RaShonne Walker
Great Service. I also use the drive thru. I have never been inside this one.
Worst service ever. Went into the drive thru today at 10:43am the service was not good at all. I ordered a couple drinks made it clear I wanted my drinks lined with Carmel drizzle and got charged for it and when I got to the window the barista was very rude. All the drinks were wrong and even when I asked very nicely if they could fix it she gave me major attitude. I understand it’s busy but as someone who works in this industry customer service should always be 100%. She had brown hair in a low ponytail with big glasses and a mask I believe. I couldn’t see her name tag but next time maybe be a little nicer. Very unacceptable and will be making a call to corporate.
Atmosphere: 1
Food: 1
Service: 1
Nicholas A Ortwein
Always great, consistent. Great partners here that make all the difference!
Atmosphere: 5
Food: 5
Service: 5
Gwyn Hewitt
The women working there screamed at me and my daughter when we went to leave becuase the chairs weren't in there "original" place even though the chairs were like that before we had even entered the store. I feel completely disrespect and angered at this experience 1/10 do not go.
Atmosphere: 2
Food: 3
Service: 1
Barbara Gillan
Ordered the new refresher drink and it was great. ❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheddar Sandwich, Pumpkin Muffin
Deity Lashaa
A while ago I went to get a hot tea drink and instead of the honey citrus mint tea, it was just one of the regular teas. I didn’t notice until I was at work and so I called in. I asked the manager if I could have someone pick up a replacement for me due to me being at work and not being able to leave and the manager REFUSED for a mistake that was not at all my fault, not only that … she was extremely rude! Starbucks is usually known for their substantial customer service, but this one did not keep up with the reputation. Anywho, I won’t be coming to that Starbucks again.
Felipe is a mean worker
We are having an office party today. Waited 15 minutes before even acknowledged. People were blatantly cutting in front of us, and we were ignored by the baristas. When we finally got help, we tried to order a couple of travelers. Instead, we were told that they didn't have time for that. What? You can't make a pot of regular and decaf coffee with no weird add-ins, but you can make a bunch of individual orders? Also, there was no recommendation or suggestion to order ahead of time, so didn't know if we were supposed to do that. Just a refusal of service. Never coming here.
I was overcharged for a drink when I asked to use the discount on the mobile app for the $3 for any drink(as the app says to do so). I asked for extra cold foam to my iced cm and then was told my total would be $4.25. The barista insisted that I give a tip but the transaction was quick so I didn’t have time to make that option. I go home to check my bank account to see that I’m charged $9.25, (an additional $5 the barista did not tell me I would be charged for). She didn’t give me a receipt at the time of purchase and the discount was not applied. Yes it is only $5 but it’s the principle, in hopes that this incident does not occur again in the future. Can someone reach out and advise this matter please?
They need to change their time because it's giving false information. It says that they are open at 8:30. I went there at 740, and the lady just ignored me. And then, when she seen me, she waved her hand by her throat like were closed, like she was angry
Very quick
delicious Good morning, quick breakfast and a lovely coffee of your choice to wash it down and perk up your morning before another day of work.👌👌👌👌👍
Service is great and quick although compared to other starbucks in the area there really isn’t much space inside to sit and work. It also becomes very apparent at around 3pm that this particular starbucks is very close to a middle school.
Will be avoiding the Arden way store whenever possible - i ordered a latte and black coffee on 10/27/24 at 9:30am and the blonde girl with curly hair was BOTHERED when i asked for a straw and topper for the black coffee, (which, if you’ve ever been burned by, you’ll understand is something you don’t want a repeat of) so much so that she gave a really po’d attitude for me asking for basic stuff saying “anything ELSSSSSSE you want to ask for?”i said “no, thank you” — as she proceeded to adjust the tip jar set by the window. As though motioning “i gave you a straw AND a black coffee topper, so where’s my tip??” Look - i tip the baristas when they either have everything prepped or don't give such an entitled attitude like this person. I’ll be driving an extra min to the watt stbx for all coffee trips now.
The best turkey pesto sandwich! I always get the same sandwich, but this branch cooked it perfectly. Keep it up!
Food: 5
Great Service. I also use the drive thru. I have never been inside this one.
Atmosphere: 1
Service: 5
Restaurantji Recommends
Worst service ever. Went into the drive thru today at 10:43am the service was not good at all. I ordered a couple drinks made it clear I wanted my drinks lined with Carmel drizzle and got charged for it and when I got to the window the barista was very rude. All the drinks were wrong and even when I asked very nicely if they could fix it she gave me major attitude. I understand it’s busy but as someone who works in this industry customer service should always be 100%. She had brown hair in a low ponytail with big glasses and a mask I believe. I couldn’t see her name tag but next time maybe be a little nicer. Very unacceptable and will be making a call to corporate.
Atmosphere: 1
Food: 1
Service: 1
Always great, consistent. Great partners here that make all the difference!
Atmosphere: 5
Food: 5
Service: 5
The women working there screamed at me and my daughter when we went to leave becuase the chairs weren't in there "original" place even though the chairs were like that before we had even entered the store. I feel completely disrespect and angered at this experience 1/10 do not go.
Atmosphere: 2
Food: 3
Service: 1
Ordered the new refresher drink and it was great. ❤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheddar Sandwich, Pumpkin Muffin
A while ago I went to get a hot tea drink and instead of the honey citrus mint tea, it was just one of the regular teas. I didn’t notice until I was at work and so I called in. I asked the manager if I could have someone pick up a replacement for me due to me being at work and not being able to leave and the manager REFUSED for a mistake that was not at all my fault, not only that … she was extremely rude! Starbucks is usually known for their substantial customer service, but this one did not keep up with the reputation. Anywho, I won’t be coming to that Starbucks again.
Service: 1
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