I am requesting a refund for my most recent Starbucks order placed on September 18, 2025. My drink was made completely incorrectly again.
What I ordered: • Venti Iced Pumpkin Cream Chai • Oatmilk • Line the cup with caramel • Caramel drizzle • No pumpkin top • Add caramel crunch topping
What I received: • Incorrect drink with missing customizations and completely different preparation (see attached photos).
This issue continues to happen specifically with the same Starbucks location. I’ve requested multiple times to have my orders sent to a different Starbucks, but I am still being routed to this location.
To make matters worse, the manager, Zelda, previously refused me service after a misunderstanding about a remake order. She incorrectly claimed I hadn’t paid for a drink when in fact it was a remake authorized by another manager who failed to communicate with her. I have reported this issue to Starbucks corporate and even left a Google review, but nothing has been resolved.
I spend money with Starbucks daily and always tip. I do not deserve to be treated this way, nor to continually receive incorrect drinks.
Request: 1. A full refund for this order. 2. That DoorDash re-routes my orders to a different Starbucks location to avoid this ongoing problem. 3. That this matter be escalated to Starbucks ownership so they are aware of how poorly this store is being managed and how customers are being treated.
Attached are photos of the incorrect drink, my original order details, and the receipt for proof.
Thank you for your prompt attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Ana
Bald lady is very rude and condescending.
Atmosphere: 1
Food: 2
Service: 1
ian DeForrest
About the average stuckbucks experience nothing special.
Irv Pico (DJPD)
Young lady was very rude when asked for the code to restroom. Shouldn't matter if I purchased right now or yesterday im a Starbucks customer and to question a senior citizen about a restroom code seems a bit overboard.
Service: 1
Patricia Rodriguez
The manager is very rude. I was coming here on a regular basis and each time she made a group of us feel very unwelcome at this establishment. I don't know if it's because we are brown or what. But each time it got worse. To the point that we will no longer be spending our hard earned money at. We always were polite yet we were met rudely. Very unnecessarily
Atmosphere: 1
Service: 1
Chad
They are always out of stock of half the menu. It’s ridiculous! Every time I go they are out of stock of 1-3 items I want to order. Serious problem
Rae
I’ve been to this Starbucks in many occasions, and I’ve never felt as uncomfortable as I did at this one today. I was sitting outside on the patio peacefully, respectfully, and minding my business when an employee came out a guy that works the shift Tuesday around 2pm and asked, “Are you planning on buying something today?” The tone was unnecessary and made it very clear that I wasn’t being seen as a welcome guest, but as someone who needed to prove they belonged there. The women there were great.
I ended up going in and purchasing a drink, but the entire interaction left a sour taste. It’s disappointing that in 2025, we’re still policing who “deserves” to sit on a public-facing patio. This isn’t the kind of energy that reflects the “everyone is welcome” policy Starbucks claims to stand by.
I won’t be returning to this location. Customer service isn’t just about drinks it’s about respect.
Atmosphere: 4
Food: 3
Service: 4
Stu
What the heck happened to this Starbucks! It used to have something of an atmosphere of joy with that wonderful calendar and all. I walked in this morning and could feel a big shift in the energy towards the negative. Put that calendar back up! Hey, regional manager, get those employees back to a happy environment. What the...don't we have enough to hold us down lately?
Corina Kinman
Burritos with Sri racha a must! I always try many types of coffee drinks and have Never been disappointed. Staff always helpful and kind!
Hang Pham
Almost every day love this place staff are very nice and friendly and they are very helpful
The only issue I have with this place is the freakin tree to the left of when you drive in and out to the building. When I try to exit the drive through I can barely see the drivers on the left coming as I try to turn right or left. This is such a hazard and has even almost gotten me in a major accident. This may not be entirely this location’s responsibility but one of the main reasons why I try to avoid this location now.
Atmosphere: 5
Food: 5
Service: 5
Bernie Garza
I work 3 min. from this location. Got my latte took a sip after I drove out of driveway and coffee was barely lukewarm! Waste of my $$!!
Atmosphere: 1
Food: 1
Service: 5
Ernie Castillo
Awesome location and fantastic staff. There is plenty of lobby space for studying or meetings. Wireless connection. Drinks and food products. Great selections and choices. Thanks.
Dear Ownership,
I am requesting a refund for my most recent Starbucks order placed on September 18, 2025. My drink was made completely incorrectly again.
What I ordered:
• Venti Iced Pumpkin Cream Chai
• Oatmilk
• Line the cup with caramel
• Caramel drizzle
• No pumpkin top
• Add caramel crunch topping
What I received:
• Incorrect drink with missing customizations and completely different preparation (see attached photos).
This issue continues to happen specifically with the same Starbucks location. I’ve requested multiple times to have my orders sent to a different Starbucks, but I am still being routed to this location.
To make matters worse, the manager, Zelda, previously refused me service after a misunderstanding about a remake order. She incorrectly claimed I hadn’t paid for a drink when in fact it was a remake authorized by another manager who failed to communicate with her. I have reported this issue to Starbucks corporate and even left a Google review, but nothing has been resolved.
I spend money with Starbucks daily and always tip. I do not deserve to be treated this way, nor to continually receive incorrect drinks.
Request:
1. A full refund for this order.
2. That DoorDash re-routes my orders to a different Starbucks location to avoid this ongoing problem.
3. That this matter be escalated to Starbucks ownership so they are aware of how poorly this store is being managed and how customers are being treated.
Attached are photos of the incorrect drink, my original order details, and the receipt for proof.
Thank you for your prompt attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Bald lady is very rude and condescending.
Atmosphere: 1
Food: 2
Service: 1
About the average stuckbucks experience nothing special.
Young lady was very rude when asked for the code to restroom. Shouldn't matter if I purchased right now or yesterday im a Starbucks customer and to question a senior citizen about a restroom code seems a bit overboard.
Service: 1
The manager is very rude. I was coming here on a regular basis and each time she made a group of us feel very unwelcome at this establishment. I don't know if it's because we are brown or what. But each time it got worse. To the point that we will no longer be spending our hard earned money at. We always were polite yet we were met rudely. Very unnecessarily
Atmosphere: 1
Service: 1
They are always out of stock of half the menu. It’s ridiculous! Every time I go they are out of stock of 1-3 items I want to order. Serious problem
I’ve been to this Starbucks in many occasions, and I’ve never felt as uncomfortable as I did at this one today. I was sitting outside on the patio peacefully, respectfully, and minding my business when an employee came out a guy that works the shift Tuesday around 2pm and asked, “Are you planning on buying something today?” The tone was unnecessary and made it very clear that I wasn’t being seen as a welcome guest, but as someone who needed to prove they belonged there. The women there were great.
I ended up going in and purchasing a drink, but the entire interaction left a sour taste. It’s disappointing that in 2025, we’re still policing who “deserves” to sit on a public-facing patio. This isn’t the kind of energy that reflects the “everyone is welcome” policy Starbucks claims to stand by.
I won’t be returning to this location. Customer service isn’t just about drinks it’s about respect.
Atmosphere: 4
Food: 3
Service: 4
What the heck happened to this Starbucks! It used to have something of an atmosphere of joy with that wonderful calendar and all. I walked in this morning and could feel a big shift in the energy towards the negative. Put that calendar back up! Hey, regional manager, get those employees back to a happy environment. What the...don't we have enough to hold us down lately?
Burritos with Sri racha a must! I always try many types of coffee drinks and have Never been disappointed. Staff always helpful and kind!
Almost every day love this place staff are very nice and friendly and they are very helpful
Restaurantji Recommends
Friendly staff. Quick.
Nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
The only issue I have with this place is the freakin tree to the left of when you drive in and out to the building. When I try to exit the drive through I can barely see the drivers on the left coming as I try to turn right or left. This is such a hazard and has even almost gotten me in a major accident. This may not be entirely this location’s responsibility but one of the main reasons why I try to avoid this location now.
Atmosphere: 5
Food: 5
Service: 5
I work 3 min. from this location. Got my latte took a sip after I drove out of driveway and coffee was barely lukewarm! Waste of my $$!!
Atmosphere: 1
Food: 1
Service: 5
Awesome location and fantastic staff. There is plenty of lobby space for studying or meetings. Wireless connection. Drinks and food products. Great selections and choices. Thanks.
Atmosphere: 5
Food: 5
Service: 5
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